Targeting at building a social security system that covers the urban and rural residents in an all-round way, the Chinese government has formulated and implemented a universal social security enrolment programme focusing on the old-age insurance and medical insurance. By the end of 2017, the registration of all the targeted groups across China has been basically completed through the measures of policy optimizing, publicity, strict law enforcement, service improvement and registration at every address.

To fundamentally solve the two problems of “running errands for reimbursement” and “full prepayment by the patients”, in 2016 the Chinese government made the commitment that within two years, the direct settlements of hospitalization expenses will be fully portable across provinces. A nationwide network for basic health insurance and direct settlement network across provinces will be set up to achieve direct settlement of hospitalization expenses across provinces.

As part of the Social Security establishment, it is a statutory requirement that every qualified employee is to be registered by a registered and qualified employer. Apparently, there are still employers who fail to register their employees. The failure by employers to register their employees will result in the non-coverage of the employees. The unregistered qualified employees are unfairly deprived of any coverage of social security schemes and benefits in the event they become unfit to work or even worst if they are suffering from permanent disability or invalidity.

India has a federal structure of Governance, where Health is a provincial subject and the Social Security and Labour fall in the concurrent list. Healthcare, Cash Compensation for Employment Injury in the formal sector is provided by the Employees State Insurance Corporation (ESIC) whereas the Pension and Provident Fund by Employees Provident Fund. The employees of factories & establishments in the formal sector are entitled to benefits of Social Security through ESI Scheme.

Vietnam has about 80.9 million citizen participate in Healthcare Insurance that makes the coverage of over 86% of the population. VSS now faces big challenges in HI payment inspection: how to manage the huge amount of HI participant data (hundreds of million HI payment requests need inspection annually and increasing) as well as to provide timely resolutions for all HI policies and ensure the quality of social security. It was in this situation that VSS decide to build the HI Inspection Information System to connect with over 12,000 hospitals nationwide.

The authority pension fund is a long term investor with a cash-flow positive over the near term and a long-term horizon. Hence , the authority board believed the priority for the next five to Ten years should be to grow the investment portfolio in order to reduce the reliance of future contribution to pay for benefits . The authority assets were experiencing faster growth in 2014 due to increased cash inflow from monthly contribution by additional 3 per cent.

The Public Authority for Social Insurance seeks, to achieve it’s vision and mission by providing high quality conveniences to the insured and the business owners with speed and accuracy services at the lowest costs. In line with irresistible developments in information technology field, the Smart Inspection System was introduced in 2018. Work and occupational diseases is linked to several auxiliary systems developed in conjunction with the smart inspection system - which consists of several systems- such as : • Prohibition and lifting of the ban. • System alerts.

The Public Authority for Social Insurance launched a project aims to provide specialized offices to receive the insured persons who wish to get insurance advice. From well-trained staff will carry out the functions of the service of the main categories: early retirement and cases of lamp sum requests on grounds dedicate to family on full time basis.

Improving the data accuracy and simplifying the process of registration for the employers and their insured persons are always taking consideration by Public Authority for Social Insurance. Previously , Public Authority for Social Insurance was completely depending on the information submitting by the employers for new registration or updating information related to their employees , which has not achieved the accuracy of the required information.

The issues of inadequate savings faced by the EPF members, coupled with the low level of financial literacy demonstrate the urgent need to enhance the knowledge and skills in financial and retirement planning among Malaysians. To attain financial independence, EPF members are encouraged to take charge of their retirement through the utilisation of the Retirement Advisory Service (RAS) which was introduced in 2014. This advisory service serves as a platform for members to obtain personalised advice from EPF’s certified officers in the area of financial and retirement planning.

Public Authority for Social Insurance since its inception has assumed in its endeavour to proceeding with the strategic core of social security culture and responsibility. Public Authority for Social Insurance aims to raise social security awareness level and its importance to individuals, family and the society. There are communities with high levels of social welfare supported by the government.

The Korea Workers’ Compensation and Welfare Service(COMWEL) operates the following system as a strong shield for the protection of claim for wages of workers: The wage for the last three months in the month and for the last three years of retirement funds shall be given priority over other securities, taxes, and utility bills to be protected in the highest priority.

This project has extended the rehabilitation services, which were divided into medical, social, and work rehabilitation. It also developed the service delivery system, helping industrially injured workers(IIW) return to work and ultimately even improve their quality of life.

The National Pension Service (NPS) developed a system that connects social insurance computer network and established the Social Insurance Information Center at the NPS in February 2003 to allow citizens to register once by visiting any office of the four social security organizations or via online to resolve inconveniences of having to make requests or submissions at each of the organizations of the four social insurances (National Pension, National Health Insurance, Employment Insurance, and Workers’ Compensation Insurance).

Following the social trend of more smart phone usage than PCs, the National Pension Service seeks to make processes effecient and innovate services by strengthening non-face to face channels, expanding remote services utilizing ICT technologies, effectively introducing the national pension scheme, strengthening communication channels with the public and improving the convenience of using e-information service to enable citizens to easily use pension-related services through their mobile phones anywhere and anytime, and pursues to continuously identify service contents to promote mobile usag

•Developed joint service network and system with 18 types of local government welfare services and 16 specialized agencies by collaborating (singing MOUs and organizing consultative groups) with relevant organizations in respective fields (finance, healthcare, leisure, interpersonal relationships) of retirement preparation including local governments and specialized agencies. •Introduce relevant services provided by organizations and provide information by identifying welfare services that citizens need or want in the process of consultations on preparing for retirement.

While National Pension enrolment rate for regular workers in Korea was 82 percent*, the rate for non-regular workers was a mere 38 percent, showing their vulnerable retirement planning. There was a call to strengthen social safety net to realize ‘pension per person’ by reducing the risk of non-regular workers falling through the cracks of the social insurance system amid a gradual rise in the number of non-regular workers like daily and part-time workers due to labor market flexibility.

Employment and Social Development Canada (ESDC) leveraged an immersive design-thinking process to create and implement a Service Transformation Strategy that would respond to Canadians’ service expectations and a government-wide policy direction. This process allows ESDC to gather innovative ideas from employees, clients, and partners, and translate those ideas into client-centred service solutions using an agile and repeatable design methodology.

In the digital era, the Social Security Office (SSO), as a major public organization in Thailand, needed to reform its service delivery in response to people’s higher expectations. Nowadays, Insured persons, employers, and partnered service providers require not only face-to-face and call services but also electronic services tailored to individual needs with minimum time and money spent.

The vision of BPJS Kesehatan is to achieve universal coverage within 5 years (2014-2019). Because of this, BPJS Kesehatan needs to prepare itself in minimizing all risks that delay the achievement of the target; which of course comes in many forms. Risk Management in BPJS Kesehatan is based on the BPJS Kesehatan Director’s Regulation Number 46 of 2017 regarding BPJS Kesehatan Integrated Risk Management Guidelines in order to fulfill the international risk management standard ISO 31000.