Guideline 20. Roles and skills of job counsellors/case managers
The competent institutions support the professionalization of the function of job counsellors and case managers in line with the needs of the various clientele.
The competent institutions support the professionalization of the function of job counsellors and case managers in line with the needs of the various clientele.
The focus of the ISSA Guidelines on Return to Work and Reintegration is on persons who are on sick leave from work, either on a short-term or long-term basis, and who retain an attachment to a specific employer. The guidelines are applicable regardless of whether the reason for the sick leave absence is occupational or non-occupational.
The return-to-work programme is based upon a biopsychosocial approach which combines medical, psychological and social aspects.
This approach recognizes disability to be the result of a dynamic interaction between reduced physical or mental function and legislative, physical and social environmental factors both within and beyond the workplace.
Collaboration refers to a working practice whereby people and organizations work together to achieve a common goal and promote sustainable outcomes.
The ISSA Guidelines on Service Quality aims to assist social security institutions to improve service performance. In this context, service performance is the creation of value for members, beneficiaries and allied organizations (e.g. citizens, members, employers, service providers, social partners) from a social security institution’s day-to-day actions and business processes.
These guidelines are designed to:
The information contained in these guidelines will provide social security institutions with a framework for action. In essence, they are a “how to” manual for developing and implementing sustainable, needs-based workplace health promotion (WHP) programmes in client organizations, be they private or public sector enterprises, agencies or organizations. The processes and procedures described are based on established good practice.
Guidance focuses on two key areas:
The social security institution identifies and actively engages all stakeholders in workplace health promotion.
The institution offers non-financial incentives to employers who establish workplace health promotion programmes.
The advantages and disadvantages of each incentive and the circumstances in which they will be used should be carefully considered before making a decision to proceed.
WHO (05.07.2018) Poor quality health services are holding back progress on improving health in countries at all income levels, according to a new joint report by the OECD, World Health Organization (WHO) and the World Bank.Today, inaccurate diagnosis, medication errors, inappropriate or unnecessary treatment, inadequate or unsafe clinical facilities or practices, or providers who lack adequate training and expertise prevail in all countries.
MarketWatch (04.07.2018) Today, male college graduates retire about three years later than high school graduates. While the story is more complicated for women, because of the dramatic change in their labor-force participation rates over the latter half of the 20th century, the pattern is similar.
Le Temps (09.07.2018) Le taux de sans emploi s'est stabilisé à 2,4% en juin. Jamais il n’avait été aussi bas depuis septembre 2008 et la crise financière
ILO (July 2018) This paper reviews proposals for a Universal Basic Income (UBI) in light of ILO
standards. Some UBI proposals have the potential to advance equity and social justice, while
others may result in a net welfare loss. The ILO Social Protection Floors Recommendation
(No. 202) includes a number of principles which are highly relevant to guide the debate on
UBI, namely: (i) adequacy and predictability of UBI benefits to ensure income security, set
at least at the national poverty line; (ii) social inclusion, including of persons in the informal
Aujourd'hui le Maroc (06.07.2018) En vue de maintenir les droits acquis des ressortissants en matière de sécurité sociale, le gouvernement a conclu plusieurs conventions avec des pays étrangers. Au total, 19 conventions internationales ont été signées avec 19 pays, dont 13 sont déjà opérationnelles
Xinhua | English.news (06.07.2018) The 35th ASEAN Social Security Association (ASSA) Board Meeting will be held on Sept. 17-21 in central Nha Trang city with the participation of some 170 delegates from 10 Southeast Asian countries.
Shining a light on the very different experiences of work in the digital age, this book provides a unique contribution to the reform discussion on the consequences of the fourth industrial revolution. Drawing on a wide range of international expertise, contributors examine important policy challenges arising from the transformation of work as a result of the introduction of digital technology at work.
europa (27.06.2018) The Commission is publishing today a report on digital platform workers in Europe. The report provides evidence on this emerging phenomenon based on a survey of over 32 000 people across 14 Member States. This helps to estimate the size of platform work, outline the main characteristics of platform workers, learn about their working conditions and motivations, and describe the type of services provided through digital labour platforms.
SAP Institute for Digital Government (May 2018) This series examines two areas of interest to members of the International Social Security Association (ISSA): contemporary applications of big data analytics within the context of Social Security; and the opportunity for emerging technologies to extend and enhance current analytical techniques to deliver better social and economic outcomes.
SAP Institute for Digital Government (May 2018) This series examines areas of interest to members of the International Social Security Association (ISSA) related to emerging technologies enabling data-driven policy and practice. All modern governments have rich stores of customer and case data, but most government agencies struggle to convert this data into meaningful information and actionable insights.
Documents, presentation and other related material from the Seminar in Reykjavik in June 2018 on gender equality and gender mainstreaming as a tool to reduce the gender pay gap and the gender pension gap, resulting from a lower participation of women in the labour market, part-time jobs and lower wages.
It also showed the example of Iceland, where non transferable maternity and paternity leaves led to an increased participation of the fathers in the care and education of children and therefore creating more equality.
WHO/Europe (July 2018) The European Observatory on Health Systems and Policies has released a new health system review (HiT) on Georgia which highlights the progress made in improving access to health care, in protecting the population from the financial risks of inpatient care and in reducing inequalities since the country made the political commitment to providing universal health coverage.
Les Echos (05.07.2018) Personne n'a jamais dit à l'algorithme du service de véhicule avec chauffeur qu'il fallait pénaliser les femmes. Mais, bon gré mal gré, c'est ce qu'il fait.
EurActiv (02.07.2018) Le travail indépendant se diversifie en Europe, et touche de plus en plus de types d’activités. Une petite révolution qui pose des questions en matière de protection sociale.
TechCrunch (04.07.2018) Health insurance startup Alan has launched a new product in France called Alan Map. It’s a dead simple way to find GPs, dentists, ophthalmologists and more around you.
ipe.com (26.06.2018) The UK’s auto-enrolment system for workplace pensions should not be extended to include self-employed people, a lobby group for independent workers has said
South China Morning Post (02.07.2018) Patients need to have plenty of patience, especially in China’s under-resourced health care system where rural parents often travel with their sick children to seek treatment at Beijing’s Children Hospital but end up having to literally camp outside because of a shortage of lodgings in the city, or where the needs of the ageing population are rising with more than 200 million people aged over 60, equivalent to the entire population of Indonesia.