service delivery

Brazil: Proof of Life for retired civil servants, pensioners and amnesties is suspended until October 31

Submitted by siha on Thu, 10/01/2020 - 17:05

Ministry of Economy (28.09.2020) The requirement of the annual Proof of Life (re-registration) of retired civil servants, pensioners and civil political amnesties referred to in Ordinance No. 244 and Normative Instruction No. 45, both of June 15, 2020, is suspended until October 31, 2020.

Regions / Country
brazil
Topics
Old age Pensions
Service delivery
Covid-19
Document Type

Korea: Classification of severity of infections to distribute attention to COVID-19 patients

Submitted by mmarquez on Thu, 09/17/2020 - 15:13

wwwnc.cdc.gov (17.09.2020) The Korea Centers for Disease Control and Prevention (KCDC) classified the severity of COVID-19 into very severe, severe, mild, and asymptomatic (15) (Appendix Table 1). Mild COVID-19 is defined as alert and meeting >1 of the following conditions: <50 years old, >1 underlying conditions, and temperature <38°C with antipyretic drugs. Asymptomatic is defined as a patient who is alert, <50 years old, has no underlying disease, is a nonsmoker, and has a temperature of <37.5°C without antipyretic drugs.

Regions / Country
korea, Republic of
Global challenges
Topics
Health
Health Insurance
Document Type

Saudi Arabia: Increase in customer attention hours at the Public Pension Agency

Submitted by mmarquez on Wed, 09/16/2020 - 10:12

Public Pension Agency (28.04.2020) The call center is fully prepared and staffed (remotely) throughout the month of Ramadan to receive all incoming calls, and to deal with them as determined by the nature of the required service throughout the week from Sunday to Thursday from ten in the morning until four in the evening, and from nine in the evening until one in the morning, and on Friday from one in the evening until five in the evening and from nine in the evening until one in the morning.

Regions / Country
saudi arabia
Global challenges
Topics
E-services
Client
Service quality
Service delivery
Document Type

Fiji: Pensioners Assistance

Submitted by siha on Fri, 08/21/2020 - 12:25

National Provident Fund (30.03.2020) The Fund has decided to waive renewal certificate submissions for all Pensioners whose certificates were due in March, April, May or June and pay based on the presumption of life. This decision was implemented in light of preventative measures against COVID-19 to discourage our senior members from visiting public open or crowded places. This will be reviewed again in respect of the duration of the public restrictions that are currently in place.

Regions / Country
fiji
Topics
Old age Pensions
Service delivery
Covid-19
Document Type

New Zealand: Paying clients stranded overseas

Submitted by siha on Tue, 08/18/2020 - 12:26

Ministry of Social Development (18.08.2020) We're working hard to make sure clients who are out of the country and are unable to return because of the COVID-19 pandemic are financially supported. When you leave New Zealand temporarily some payments stop straight away, some are paid for up to 28 days, and New Zealand Super and Veteran's Pension is paid for up to 26 weeks. Under a COVID-19 special assistance programme we're able to make your payments until you can return to New Zealand. This programme is currently only available until 20 October 2020.

Regions / Country
new zealand
Topics
Old age Pensions
Unemployment
Extension of coverage
Service delivery
Migration
Document Type

Bolivia: Pago anticipado de aguinaldo de la Renta Digniddad

Submitted by mmarquez on Thu, 08/06/2020 - 10:55

boliviasegura.gob.bo (31.07.2020) El Decreto Supremo 4303 autoriza, de manera excepcional, el pago anticipado del Aguinaldo de la Renta Dignidad, por la Gestión 2020 a los Beneficiarios de la Renta Universal de Vejez (Renta Dignidad). El aguinaldo normalmente se paga en diciembre, y ahora se adelanta a agosto.

Regions / Country
bolivia
Global challenges
Topics
Old age Pensions
Cash transfers

Singapore: Self-employed person income relief scheme (SIRS)

Submitted by siha on Fri, 07/31/2020 - 13:45

NTUC (31.07.2020) SIRS helps Singaporean self-employed persons (SEPs) with less means and family support tide over this period of extraordinary economic uncertainty. SEPs to receive $3,000 each in May, July and October 2020. 

Regions / Country
singapore
Global challenges
Topics
Service delivery
Cash transfers
Covid-19
Document Type

Martinique: COVID-19 teleconsultations

Submitted by siha on Thu, 07/30/2020 - 11:30

Martinique Regional Health Agency (30.03.2020) From Monday March 30, healthcare professionals will be able to carry out teleconsultations more easily with the “ Médiconsult ” tool .

Regions / Country
Martinique
Topics
Health
ICT
Covid-19
Document Type

Viet Nam: Online social security services on the National Public Service Portal

Submitted by mmarquez on Tue, 07/21/2020 - 10:52

vss.gov.vn (25.05.2020) Since May 12 (2020), the National Public Service Portal (launched in December 2019) has provided six additional public services to support people and businesses during the COVID-19 epidemic, namely: supporting workers to postpone labor contracts and take leave without salary; supporting employers to borrow capital to pay workers' discontinued wages; declaring extension of corporate tax payment; declaring extension of personal tax payment; temporarily closing the retirement fund; receiving and handling feedback and recommendations regarding supporting people and busin

Regions / Country
vietnam
Global challenges
Topics
E-services
Service quality
Document Type

Slovakia: Extension of unemployment benefit

Submitted by siha on Fri, 07/17/2020 - 10:38

Ministry of Labor, Social Affairs and Family (17.07.2020) The unemployment benefit period is extended to those insured persons whose 6-month unemployment benefit period would have expired during the crisis situation related to the spread of COVID-19, ie since the declaration of the emergency on 12 March 2020.

Regions / Country
slovakia
Topics
Unemployment
Service delivery
Shocks &extreme events
Document Type