Service quality

New e-Estonia factsheet: National AI “Kratt” Strategy — e-Estonia

Submitted by rruggia on Thu, 08/06/2020 - 15:03

Unless you’re familiar with old Estonian mythology, it’s likely you don’t know what the word “Kratt” means. Created out of hay and miscellaneous household objects, a kratt was a magical creature who would come alive once a pact was made between its master and the devil. This then allowed the kratt’s master to order it to do whatever menial labour or even nefarious tasks were needed or desired.

Regions / Country
estonia
Topics
Artificial Intelligence
Service quality
Document Type

Australia: Temporarily reducing superannuation minimum drawdown rates

Submitted by siha on Thu, 08/06/2020 - 11:23

Australian Taxation Office (29.07.2020) The government is temporarily reducing superannuation minimum drawdown requirements for account-based pensions and similar products by 50% for 2019–20 and 2020–21. This measure will benefit retirees holding these products by reducing the need to sell investment assets to fund minimum drawdown requirements.

Regions / Country
australia
Topics
Old age Pensions
Covid-19
Financial crisis
Document Type

Bolivia: Beneficiarios de Renta Dignidad pueden autorizar a familiares realizar cobro

Submitted by mmarquez on Thu, 08/06/2020 - 11:15

paginasiete.bo (02.08.2020) Para evitar que las personas adultas se contagien en las filas, el beneficiario podrá autorizar a un familiar para el cobro en su representación, mediante nota impresa o escrita a mano, firmada o autorizada con su huella dactilar.

Regions / Country
bolivia
Global challenges
Topics
Old age Pensions
Service quality
Service delivery
Cash transfers
Document Type

Australia: Waiting periods continue to be waived

Submitted by siha on Fri, 07/31/2020 - 15:54

Services Australia (28.07.2020) We’ll continue to waive some waiting periods for new claims until 31 December 2020. This includes the: Ordinary Waiting Period, Newly Arrived Resident’s Waiting Period, Seasonal Work Preclusion Period.

Regions / Country
australia
Topics
Extension of coverage
Service quality
Document Type

Australia: Gradual return of mutual obligation requirements

Submitted by siha on Fri, 07/31/2020 - 15:49

Department of Education, Skills and Employment (28.07.2020) Mutual obligation requirements will continue to be gradually introduced. From 4 August 2020, job seekers must be willing to accept any offer of suitable paid work and penalties will now apply if a job seeker refuses a job without a reasonable excuse.

Regions / Country
australia
Topics
Unemployment
Covid-19
Document Type

Australia: Changes to eligibility for some income support payments after 25 September 2020

Submitted by siha on Fri, 07/31/2020 - 15:40

Services Australia (21.07.2020) The income free area for JobSeeker Payment and Youth Allowance for job seekers will increase to $300 per fortnight. The income free area is currently $106 for JobSeeker Payment and $143 for Youth Allowance. This means you can earn more but still get the maximum payment rates. If you earn above $300 per fortnight, your payment reduces by 60 cents for each dollar over this amount. From 25 September 2020, means testing will be reintroduced. This includes asset testing for all payments.

Regions / Country
australia
Topics
Service quality
Covid-19
Document Type

Germany: German parliament approves basic pension law

Submitted by siha on Fri, 07/31/2020 - 11:42

IPE (02.07.2020) The German parliament, Bundestag, has approved the law for the introduction of the basic pension – Grundrente – from 1 January 2021. The Grundrente is paid in the form of a supplement to pensioners with at least 33 years of contributions to the statutory pension insurance based on periods of employment, child-rearing or care work.

 

Regions / Country
germany
Topics
Old age Pensions
Service quality
Population ageing
Document Type

Uruguay: Autorizaciones especiales de cobro en junio para mayores de 65 años

Submitted by mmarquez on Thu, 07/30/2020 - 19:50

bps.gub.uy (21.05.2020) Debido a que continúa la situación de emergencia sanitaria, BPS vuelve a dar la posibilidad a quienes tengan 65 años o más y cobren sus prestaciones en redes de cobranza descentralizada o en locales de pago del BPS, que puedan autorizar a otra persona a cobrar sus prestaciones en junio, a través de un sencillo trámite telefónico o por Whatsapp.

Regions / Country
uruguay
Global challenges
Topics
Old age Pensions
E-services
Service quality
Service delivery

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Document Type

Uruguay: New consultation channels

Submitted by mmarquez on Thu, 07/30/2020 - 19:43

bps.gub.uy (24.07.2020) BPS lanza tres nuevos canales que facilitan el acceso a las consultas de Subsidio por Desempleo: web, WhatsApp y app móvil BPS Personas.

Regions / Country
uruguay
Global challenges
Topics
E-services
Service quality
Document Type

New Caledonia: Increase in family benefits for childcare

Submitted by siha on Thu, 07/30/2020 - 12:19

Government of New Caledonia (16.07.2020) The government has instituted an exceptional increase in family benefits for the salaried worker who has had no other solution, due to the closure of nurseries and schools as of March 19, 2020, than to stay at home to keep their child (ren) under 16 and suffered as a result a loss of wages. The increase amounts to 60 points (about 22,785 francs) for the period 20 to 31 March 2020 and 120 points (about 45,570 francs) for the period from 1 st to April 3 and April 20 to 30 (gradual reopening of schools in groups).

Regions / Country
New Caledonia
Topics
Family benefits
Covid-19
Document Type