Service quality

Germany: Simplified access to basic security will be extended

Submitted by siha on Tue, 10/27/2020 - 16:56

BMAS (09.09.2020) The federal government has approved the Social protection package I Simplified access to basic social security benefits. Due to the ongoing economic effects of the pandemic, the Federal Cabinet has now extended this relief until December 31, 2020. They include the temporary restriction of the asset assessment, the temporary recognition of the actual costs for accommodation and heating as well as simplifications in the approval of provisional benefits.

Regions / Country
germany
Topics
Extension of coverage
Service quality
Covid-19
Document Type

Saudi Arabia: Training programs for employees

Submitted by mmarquez on Thu, 09/17/2020 - 10:20

pension.gov.sa (03.09.2020) The Public Pension Agency has implemented training programs for its employees during remote working so as to better cater their customers during the confinement period.

Regions / Country
saudi arabia
Global challenges
Topics
Service quality
Document Type

Saudi Arabia: Increase in customer attention hours at the Public Pension Agency

Submitted by mmarquez on Wed, 09/16/2020 - 10:12

Public Pension Agency (28.04.2020) The call center is fully prepared and staffed (remotely) throughout the month of Ramadan to receive all incoming calls, and to deal with them as determined by the nature of the required service throughout the week from Sunday to Thursday from ten in the morning until four in the evening, and from nine in the evening until one in the morning, and on Friday from one in the evening until five in the evening and from nine in the evening until one in the morning.

Regions / Country
saudi arabia
Global challenges
Topics
E-services
Client
Service quality
Service delivery
Document Type

Netherlands: Agreement on the details of the pension agreement

Submitted by siha on Tue, 09/08/2020 - 15:52

The government website (04.07.2020) The cabinet and social partners have reached final agreement on the details of the pension agreement. The new system will be more transparent. Workers and retirees gain a clearer insight into the accumulated assets. It also provides a realistic expectation and offers more prospects for a high-purchasing pension. The pension entitlements from the current system will be abandoned, thus eliminating the need for the use of actuarial interest and funding ratios. As a result, pensions and benefits can move faster with the state of the economy than is currently

Regions / Country
netherlands
Topics
Old age Pensions
Service quality
Document Type

Netherlands: Parliament agrees to Dutch pensions reform but questions remain

Submitted by siha on Tue, 09/08/2020 - 15:22

IPE (15.07.2020) Despite heavy opposition resistance against “breaking down the world’s best pensions system”, the Dutch parliament agreed yesterday to the switch to a new defined contribution (DC) contract which includes a lifecycle system and personal pension pots. However, many questions on implementation remain.

Regions / Country
netherlands
Global challenges
Topics
Old age Pensions
Service quality
Document Type

US: The IRS Extends Deadline to Ensure People with Children Receive $500 Economic Impact Payments

Submitted by siha on Sat, 08/29/2020 - 20:22

Social Security Administration (18.08.2020) The IRS has extended its deadline to September 30, 2020, for people to provide information to the IRS using its Non-Filer Tool at www.irs.gov/coronavirus/non-filers-enter-payment-info-here. People should do this if they: receive Social Security retirement, survivors, or disability benefits, or Supplemental Security Income (SSI) payments; did not file a 2019 or 2018 tax return; have a qualifying child under age 17; and did not already enter information in the IRS’ Non-Filer Tool for themselves and at least one child.

Regions / Country
united states
Topics
Extension of coverage
Cash transfers
Covid-19
Document Type

Japan: Mental health care counselling service "Kokoronomimi"

Submitted by siha on Fri, 08/21/2020 - 20:01

Ministry of Health, Labour and Welfare (21.08.2020) "Kokoronomimi" is a portal site which provides comprehensive information and support for worker's mental health. It provides mental health care counselling services via chat and SNS to people who are anxious or stressed by Covid-19 .

Regions / Country
japan
Topics
Health
ICT
Service quality
Covid-19
Document Type

Fiji: Pensioners Assistance

Submitted by siha on Fri, 08/21/2020 - 12:25

National Provident Fund (30.03.2020) The Fund has decided to waive renewal certificate submissions for all Pensioners whose certificates were due in March, April, May or June and pay based on the presumption of life. This decision was implemented in light of preventative measures against COVID-19 to discourage our senior members from visiting public open or crowded places. This will be reviewed again in respect of the duration of the public restrictions that are currently in place.

Regions / Country
fiji
Topics
Old age Pensions
Service delivery
Covid-19
Document Type

New Zealand: Paying clients stranded overseas

Submitted by siha on Tue, 08/18/2020 - 12:26

Ministry of Social Development (18.08.2020) We're working hard to make sure clients who are out of the country and are unable to return because of the COVID-19 pandemic are financially supported. When you leave New Zealand temporarily some payments stop straight away, some are paid for up to 28 days, and New Zealand Super and Veteran's Pension is paid for up to 26 weeks. Under a COVID-19 special assistance programme we're able to make your payments until you can return to New Zealand. This programme is currently only available until 20 October 2020.

Regions / Country
new zealand
Topics
Old age Pensions
Unemployment
Extension of coverage
Service delivery
Migration
Document Type

New e-Estonia factsheet: National AI “Kratt” Strategy — e-Estonia

Submitted by rruggia on Thu, 08/06/2020 - 15:03

Unless you’re familiar with old Estonian mythology, it’s likely you don’t know what the word “Kratt” means. Created out of hay and miscellaneous household objects, a kratt was a magical creature who would come alive once a pact was made between its master and the devil. This then allowed the kratt’s master to order it to do whatever menial labour or even nefarious tasks were needed or desired.

Regions / Country
estonia
Topics
Artificial Intelligence
Service quality
Document Type