Service quality
Germany: Simplified access to basic security will be extended
BMAS (09.09.2020) The federal government has approved the Social protection package I Simplified access to basic social security benefits. Due to the ongoing economic effects of the pandemic, the Federal Cabinet has now extended this relief until December 31, 2020. They include the temporary restriction of the asset assessment, the temporary recognition of the actual costs for accommodation and heating as well as simplifications in the approval of provisional benefits.
Saudi Arabia: Training programs for employees
pension.gov.sa (03.09.2020) The Public Pension Agency has implemented training programs for its employees during remote working so as to better cater their customers during the confinement period.
Saudi Arabia: Increase in customer attention hours at the Public Pension Agency
Public Pension Agency (28.04.2020) The call center is fully prepared and staffed (remotely) throughout the month of Ramadan to receive all incoming calls, and to deal with them as determined by the nature of the required service throughout the week from Sunday to Thursday from ten in the morning until four in the evening, and from nine in the evening until one in the morning, and on Friday from one in the evening until five in the evening and from nine in the evening until one in the morning.
Netherlands: Agreement on the details of the pension agreement
The government website (04.07.2020) The cabinet and social partners have reached final agreement on the details of the pension agreement. The new system will be more transparent. Workers and retirees gain a clearer insight into the accumulated assets. It also provides a realistic expectation and offers more prospects for a high-purchasing pension. The pension entitlements from the current system will be abandoned, thus eliminating the need for the use of actuarial interest and funding ratios. As a result, pensions and benefits can move faster with the state of the e
Netherlands: Parliament agrees to Dutch pensions reform but questions remain
IPE (15.07.2020) Despite heavy opposition resistance against “breaking down the world’s best pensions system”, the Dutch parliament agreed yesterday to the switch to a new defined contribution (DC) contract which includes a lifecycle system and personal pension pots. However, many questions on implementation remain.
US: The IRS Extends Deadline to Ensure People with Children Receive $500 Economic Impact Payments
Social Security Administration (18.08.2020) The IRS has extended its deadline to September 30, 2020, for people to provide information to the IRS using its Non-Filer Tool at www.irs.gov/coronavirus/non-filers-enter-payment-info-here. People should do this if they: receive Social Security retirement, survivors, or disability benefits, or Supplemental Security Income (SSI) payments; did not file a 2019 or 2018 tax return; have a qualifying child under age 17; and did not already enter information in the IRS’ Non-Filer Tool for themselves and at least one child.
Japan: Mental health care counselling service "Kokoronomimi"
Ministry of Health, Labour and Welfare (21.08.2020) "Kokoronomimi" is a portal site which provides comprehensive information and support for worker's mental health. It provides mental health care counselling services via chat and SNS to people who are anxious or stressed by Covid-19 .
Fiji: Pensioners Assistance
National Provident Fund (30.03.2020) The Fund has decided to waive renewal certificate submissions for all Pensioners whose certificates were due in March, April, May or June and pay based on the presumption of life. This decision was implemented in light of preventative measures against COVID-19 to discourage our senior members from visiting public open or crowded places. This will be reviewed again in respect of the duration of the public restrictions that are currently in place.
New Zealand: Paying clients stranded overseas
Ministry of Social Development (18.08.2020) We're working hard to make sure clients who are out of the country and are unable to return because of the COVID-19 pandemic are financially supported. When you leave New Zealand temporarily some payments stop straight away, some are paid for up to 28 days, and New Zealand Super and Veteran's Pension is paid for up to 26 weeks. Under a COVID-19 special assistance programme we're able to make your payments until you can return to New Zealand. This programme is currently only available until 20 October 2020.