customer_services

Korea: Classification of severity of infections to distribute attention to COVID-19 patients

Submitted by mmarquez on Thu, 09/17/2020 - 15:13

wwwnc.cdc.gov (17.09.2020) The Korea Centers for Disease Control and Prevention (KCDC) classified the severity of COVID-19 into very severe, severe, mild, and asymptomatic (15) (Appendix Table 1). Mild COVID-19 is defined as alert and meeting >1 of the following conditions: <50 years old, >1 underlying conditions, and temperature <38°C with antipyretic drugs. Asymptomatic is defined as a patient who is alert, <50 years old, has no underlying disease, is a nonsmoker, and has a temperature of <37.5°C without antipyretic drugs.

Regions / Country
korea, Republic of
Global challenges
Topics
Health
Health Insurance
Document Type

Saudi Arabia: Training programs for employees

Submitted by mmarquez on Thu, 09/17/2020 - 10:20

pension.gov.sa (03.09.2020) The Public Pension Agency has implemented training programs for its employees during remote working so as to better cater their customers during the confinement period.

Regions / Country
saudi arabia
Global challenges
Topics
Service quality
Document Type

Japan: Mental health care counselling service "Kokoronomimi"

Submitted by siha on Fri, 08/21/2020 - 20:01

Ministry of Health, Labour and Welfare (21.08.2020) "Kokoronomimi" is a portal site which provides comprehensive information and support for worker's mental health. It provides mental health care counselling services via chat and SNS to people who are anxious or stressed by Covid-19 .

Regions / Country
japan
Topics
Health
ICT
Service quality
Covid-19
Document Type

Bolivia: Beneficiarios de Renta Dignidad pueden autorizar a familiares realizar cobro

Submitted by mmarquez on Thu, 08/06/2020 - 11:15

paginasiete.bo (02.08.2020) Para evitar que las personas adultas se contagien en las filas, el beneficiario podrá autorizar a un familiar para el cobro en su representación, mediante nota impresa o escrita a mano, firmada o autorizada con su huella dactilar.

Regions / Country
bolivia
Global challenges
Topics
Old age Pensions
Service quality
Service delivery
Cash transfers
Document Type

Bahamas: Extension of government-funded unemployment benefit (GovUEBex)

Submitted by mmarquez on Thu, 07/23/2020 - 09:09

nib-bahamas.com (16.07.2020) The National Insurance Board (NIB) will launch a new online portal for eligible individuals to register for the Government-Funded Unemployment Benefit Extension Programme (GovUEBex). Individuals who were unemployed due to the COVID-19 shutdown between March 23 – June 30, and continue to be unemployed, are eligible for the extension programme if they fall under one of four categories: 1. They have exhausted their 13 weeks of NIB’s unemployment benefit (UEB) payments which became payable because of layoffs/termination due to COVID 19. 2.

Regions / Country
bahamas
Global challenges
Topics
Unemployment
Interoperability
E-services
Data management
Document Type

Marshall Islands: Taxpayers can now pay social security contribution using BOMI debit card

Submitted by siha on Wed, 07/22/2020 - 16:08

Marshall Islands Social Security Administration (09.06.2020) With the recent installation of the Bank of Marshall Islands (BOMI) debit card machine at MISSA’s front desk, a taxpayer will no longer need to write a check nor pay cash for social security contributions. Just like the way customers pay their groceries while shopping at K&K or Payless Supermarket, the MISSA cashier will insert the BOMI debit card to the machine and then enter the amount of MISSA taxes based on the completed MISSA Tax Form MISS-3 that will support the payment.

Regions / Country
Marshall Islands
Topics
Business Process
E-services
Compliance and Contribution Collection
Service quality
Document Type

Belize: Temporary suspension of deadline to submit claims

Submitted by siha on Tue, 07/21/2020 - 15:56

Social Security Board (21.07.2020) Effective immediately, Social Security Board (SSB) has suspended the required deadline to submit all benefit claims until further notice. This means that customers are free to submit their claims for processing at a later time but not exceeding six months.

Regions / Country
belize
Topics
Service quality
Shocks &extreme events
Document Type

Malta: The rest of the service.gov centers are opened

Submitted by siha on Mon, 06/29/2020 - 20:56

SERVIZZ.GOV (26.06.2020) From next week, the rest of the regional centers will be opened, so service.gov will have a total of 22 centers open throughout Malta. servicio.gov continues to offer assistance on government services through its various means, including Freephone 153, the one-stop-shop online www.servizz.gov.mt, the email address servicio@gov.mt and maltapps, which is the leading mobile app that hosts mobile services.

Regions / Country
malta
Global challenges
Topics
Service quality
Service delivery
Document Type

Iceland: An internet chat with nurses will be available every day from 9 a.m. - 10 p.m.

Submitted by siha on Fri, 06/26/2020 - 14:34

Ministry of Health (28.05.2020) The health authority aims to ensure that citizens have access to counseling and guidance on the health system through an online chat on www.heilsuvera.is every day of the week from 9 a.m. to 10 p.m. The Minister of Health has accepted the Agency's proposal in this regard and has decided to grant ISK 30 million on an annual basis for the project for two years.

Regions / Country
iceland
Global challenges
Topics
Health
ICT
Communication
Document Type

Antigua and Barbuda: Reopening of physical offices to the public

Submitted by mmarquez on Wed, 06/24/2020 - 09:13

socialsecurity.gov.ag (19.05.2020) The Antigua & Barbuda Social Security Board wishes to advise the general public that its Registration Unit is opened. Registration is by appointment only. Our registration forms for employees, employers and self-employed persons can be accessed via our website.

Regions / Country
antigua
Global challenges
Topics
Service delivery
Document Type