Ministry of Health (28.05.2020) The health authority aims to ensure that citizens have access to counseling and guidance on the health system through an online chat on www.heilsuvera.is every day of the week from 9 a.m. to 10 p.m. The Minister of Health has accepted the Agency's proposal in this regard and has decided to grant ISK 30 million on an annual basis for the project for two years.
The Internet chat facility has long been open for 4 - 8 hours a day, but when the first person was diagnosed with COVID-19 in this country, the healthcare managers decided to have the Internet chat open from 9 a.m. - 10 p.m. every day of the week. In March 2020, users had a high number of 16,000 interactions with nurses through the Internet chat, and 93% of users expressed satisfaction with the service.
The health authority aims to ensure that citizens have access to counseling and guidance on the health system through an online chat on www.heilsuvera.is every day of the week from 9 a.m. to 10 p.m. In March 2020, users had a high number of 16,000 interactions with nurses through the Internet chat, and 93% of users expressed satisfaction with the service.
(Google translate) The health care area of the capital area aims to ensure that citizens have access to counseling and guidance on the health system through an online chat on www.heilsuvera.is every day of the week from 10am. eight in the morning to ten in the evening. The Minister of Health has accepted the Agency's proposal in this regard and has decided to grant ISK 30 million on an annual basis for the project for two years. Online chat room health has been a good practice in the era of COVID-19 and the number of people using this service has increased steadily.
" It is important to ensure that the positive experience of changed services introduced as a result of COVID-19 is not lost, but will be utilized and continued to improve services for users," says Svandís Svavarsdóttir Minister of Health: " This is yet another project supporting health promotion. and its role as the first point of arrival for patients in the health care system. This is also an important part of building a powerful interactive electronic service, enabling users and improving people's access to health care regardless of place of residence, as are among the goals of a health policy by 2030, "the minister said.
Powerful directory and health care provider
The Healthcare website is a collaborative project of the Capital Region Healthcare and the Office of the Medical Director of Health. The aim is to provide a variety of health education and knowledge about health issues and aspects of health. Healthcare provider provides three-fold service. First, it is the educational component that is open to everyone, secondly, individualized service and access to health information on my site that is subject to electronic identification and thirdly is an online health chat site where anyone who has internet access can interact directly with the nurse. to get various information and instructions.
Over 90% of users are satisfied with the service
The Internet chat facility has long been open for 4 - 8 hours a day, but when the first person was diagnosed with COVID-19 in this country, the healthcare managers decided to have the Internet chat open from 6am. 8am - 10pm every day of the week. In March 2020, users had a high number of 16,000 interactions with nurses through the Internet chat, and 93% of users expressed satisfaction with the service.