customer_services

India: Coronavirus pandemic underscores necessity to prioritise needs of poor via technology, says India at UN

Submitted by pmassetti on

businesstoday.in (05.06.2020) "Prioritising the needs of the poor and vulnerable will have to receive the highest priority with respect to digital initiatives," India's Permanent Representative to the UN Ambassador T S Tirumurti said.

Regions / Country
india
Topics
Information and communication technology
Digital Economy Topical Cluster
Service delivery
Document Type

Bangladesh : Distributing relief in a pandemic: Lessons learned about digital cash transfers during COVID-19

Submitted by pmassetti on

brac.net (14.05.2020) Almost 18 million people live in extreme poverty in Bangladesh. The impact of COVID-19 on their livelihoods has been catastrophic. Research by BIGD and PPRC shows a 73% drop in income in households living in extreme poverty when measured in the first week of April 2020 compared to two months prior. The biggest challenge during COVID-19 is how to get relief to these people, who often live in hard-to-reach areas.

Regions / Country
bangladesh
Topics
Information and communication technology
E-services
Cash transfers
Digital Economy Topical Cluster
Service delivery
Document Type

South African Social Security Agency (SASSA) on faster payment of Coronavirus COVID-19 Grants during Level 3 lockdown

Submitted by pmassetti on

Africanews (26.05.2020) Sunday’s announcement by His Excellency President Matamela Ramaphosa in response to the Corona virus epidemic brings much needed hope to the country. It also enables SASSA to accelerate the pace of paying out the COVID-19 Social Relief of Distress grant. In terms of the move to level 3 of the lockdown, government services will commence full reopening from 01 June 2020.

Regions / Country
south africa
Topics
Information and communication technology
E-services
Service delivery
Document Type

7 ways technology can help the social protection response to COVID-19

Submitted by pmassetti on

Development Pathways (21.04.2020) As the COVID-19 pandemic rages like a wild inferno at a global scale, humanity is neck-deep in responding with every resource, instrument, policy and strategy that is at its disposal.

Topics
Information and communication technology
Service delivery
Digital Economy Topical Cluster
Service delivery
Document Type

España: Hispabot: un chatbot para resolver dudas sobre COVID19

Submitted by mmarquez on

bayer.es (08.05.2029) El Gobierno de España ha puesto en marcha un asistente virtual llamado “Hispabot-Covid19”, que permite a los ciudadanos realizar preguntas relacionadas con la COVID-19 vía WhatsApp.

Regions / Country
spain
Global challenges
Topics
Health
Service delivery
Document Type

España: Medidas excepcionales para usuarios sin medios de autenticación electrónicos

Submitted by mmarquez on

iustel.com (23.04.2020) Para poder dar respuesta a la necesidad de presentación de escritos, comunicaciones o solicitudes de carácter urgente e imprescindible, en aquellos casos en los que el ciudadano no dispone de medios de autenticación electrónicos (certificado digital y cl@ve), se ha habilitado una opción a través de la web de forma que cualquier interesado puede presentar escritos y solicitudes mediante el  acceso  “sin certificado”.

Regions / Country
spain
Global challenges
Topics
E-services
Service delivery
Document Type

España: Servicio CASIA para reforzar la atención del RED

Submitted by mmarquez on

seg-social.es (22.04.2020) Para reforzar la atención que se presta al autorizado RED con el fin de proporcionar una asistencia acorde con las necesidades de este colectivo y que potencie la utilización del canal telemático, se ha puesto a disposición de los autorizados RED un nuevo servicio denominado CASIA  (Coordinación, Atención y Soporte Integral al Autorizado RED) que está disponible en la Oficina Virtual del Sistema RED y a través del cual se pueden plantear consultas, comunicar errores o incidencias, así como presentar solicitude

Regions / Country
spain
Global challenges
Topics
E-services
Service delivery
Document Type

Pakistan: Ehsaas Emergency Cash Programme's payment process to commence from next week

Submitted by pmassetti on

thenews.com.pk (05.04..2020) The Ehsaas Emergency Cash Program will help 12 million families by providing them financial assistance of Rs. 12,000 per family and the total budget approved for this initiative is Rs. 144 billion. The Kifalat beneficiaries, who were being given Rs2,000 per month, will be provided an additional Rs1,000.
Deserving families will be given Rs12,000 cash after biometric verification through 18,065 sale points or retail shops of Habib Bank Limited and Bank Al-Falah across the country.

Regions / Country
pakistan
Topics
Service delivery
Cash transfers
Document Type