Saudi Arabia: Increase in customer attention hours at the Public Pension Agency

Submitted by mmarquez on Wed, 09/16/2020 - 10:12
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Public Pension Agency (28.04.2020) The call center is fully prepared and staffed (remotely) throughout the month of Ramadan to receive all incoming calls, and to deal with them as determined by the nature of the required service throughout the week from Sunday to Thursday from ten in the morning until four in the evening, and from nine in the evening until one in the morning, and on Friday from one in the evening until five in the evening and from nine in the evening until one in the morning. They also implemented providing customer care service via (Twitter) and increasing customer care team working hours to ensure the service is provided to customers seamlessly, including the activation of the "Mutwajed" service through the employee mobiel phone to facilitate communication between employees and clients.

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