Service delivery

Digital Applications and APIs are foundational blocks for Public Sector agencies for their digital transformation journey – OpenGov Asia

Submitted by pmassetti on Fri, 12/04/2020 - 09:33

OpenGov Asia (01.12.2020) The pandemic has fundamentally changed lifestyles and thought processes across the world. There is a paradigm shift in the way people now interact with each other. With social distancing becoming the new norm, citizens are increasingly becoming dependent on technology to communicate and interact among themselves. In order to help public sector utilise digital applications and APIs to enhance service delivery and get digital transformation right, OpenGov Asia hosted an OpenGovLive!

Regions / Country
indonesia
Global challenges
Topics
E-services
Service delivery

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Digital Economy Topical Cluster
Service delivery
Document Type

Report: Sourcebook on the Foundations of Social Protection Delivery Systems

Submitted by pmassetti on Tue, 12/01/2020 - 16:01

worldbank (2020) The Sourcebook synthesizes real-world experiences and lessons learned of social protection delivery systems from around the world, with a particular focus on social and labor benefits and services. It takes a practical approach, seeking to address concrete “how-to” questions, including: How do countries deliver social protection benefits and services? How do they do so effectively and efficiently? How do they ensure dynamic inclusion, especially for the most vulnerable and needy?

Topics
Service delivery
Document Type

Brazil: Proof of Life for retired civil servants, pensioners and amnesties is suspended until October 31

Submitted by siha on Thu, 10/01/2020 - 17:05

Ministry of Economy (28.09.2020) The requirement of the annual Proof of Life (re-registration) of retired civil servants, pensioners and civil political amnesties referred to in Ordinance No. 244 and Normative Instruction No. 45, both of June 15, 2020, is suspended until October 31, 2020.

Regions / Country
brazil
Topics
Old-age pensions
Service delivery
COVID-19
Document Type

Public employment services: Digital channels improve access to employment support

Submitted by pmassetti on Thu, 09/24/2020 - 16:28

ilo.org (26.08.2020) A new ILO policy brief shows how public employment services are using technology to increase the help available to people whose jobs have been affected by COVID-19.

Topics
Unemployment
E-services
Service delivery

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Document Type

Saudi Arabia: Increase in customer attention hours at the Public Pension Agency

Submitted by mmarquez on Wed, 09/16/2020 - 10:12

Public Pension Agency (28.04.2020) The call center is fully prepared and staffed (remotely) throughout the month of Ramadan to receive all incoming calls, and to deal with them as determined by the nature of the required service throughout the week from Sunday to Thursday from ten in the morning until four in the evening, and from nine in the evening until one in the morning, and on Friday from one in the evening until five in the evening and from nine in the evening until one in the morning.

Regions / Country
saudi arabia
Global challenges
Topics
E-services
Client
Service quality
Service delivery
Document Type

Fiji: Pensioners Assistance

Submitted by siha on Fri, 08/21/2020 - 12:25

National Provident Fund (30.03.2020) The Fund has decided to waive renewal certificate submissions for all Pensioners whose certificates were due in March, April, May or June and pay based on the presumption of life. This decision was implemented in light of preventative measures against COVID-19 to discourage our senior members from visiting public open or crowded places. This will be reviewed again in respect of the duration of the public restrictions that are currently in place.

Regions / Country
fiji
Topics
Old-age pensions
Service delivery
COVID-19
Document Type

New Zealand: Paying clients stranded overseas

Submitted by siha on Tue, 08/18/2020 - 12:26

Ministry of Social Development (18.08.2020) We're working hard to make sure clients who are out of the country and are unable to return because of the COVID-19 pandemic are financially supported. When you leave New Zealand temporarily some payments stop straight away, some are paid for up to 28 days, and New Zealand Super and Veteran's Pension is paid for up to 26 weeks. Under a COVID-19 special assistance programme we're able to make your payments until you can return to New Zealand. This programme is currently only available until 20 October 2020.

Regions / Country
new zealand
Topics
Old-age pensions
Unemployment
Extension of coverage
Service delivery
Migration
Document Type

Bolivia: Amplicación de vigencia del carnet de discapacidad

Submitted by mmarquez on Thu, 08/06/2020 - 15:56

boliviasegura.gob.bo (15.07.2020) El Decreto 4288 autoriza de manera excepcional y temporal, la ampliación de la vigencia del Carnet de Discapacidad que se encuentren vencidos para las personas con Discapacidad grave y muy grave, para el pago del bono mensual.

Regions / Country
bolivia
Global challenges
Topics
Disability
Service delivery

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Bolivia: Beneficiarios de Renta Dignidad pueden autorizar a familiares realizar cobro

Submitted by mmarquez on Thu, 08/06/2020 - 11:15

paginasiete.bo (02.08.2020) Para evitar que las personas adultas se contagien en las filas, el beneficiario podrá autorizar a un familiar para el cobro en su representación, mediante nota impresa o escrita a mano, firmada o autorizada con su huella dactilar.

Regions / Country
bolivia
Global challenges
Topics
Old-age pensions
Service quality
Service delivery
Cash transfers
Document Type

Singapore: Self-employed person income relief scheme (SIRS)

Submitted by siha on Fri, 07/31/2020 - 13:45

NTUC (31.07.2020) SIRS helps Singaporean self-employed persons (SEPs) with less means and family support tide over this period of extraordinary economic uncertainty. SEPs to receive $3,000 each in May, July and October 2020. 

Regions / Country
singapore
Global challenges
Topics
Service delivery
Cash transfers
COVID-19
Document Type