worldbank.org (29.02.2024) This report documents the progress that Pakistanhas made so far in improving its systems fordelivering social protection to its people. Thegovernment has increasingly relied on dataand technology to increase the efficiency andeffectiveness of the program.

oecd (11.03.2024) Increasingly, countries are integrating personalised public services to enhance access to, and the experience of those services to significantly improve outcomes for service users. Integrated services are particularly valuable for those with multiple and complex needs who require a range of tailored and, in some cases, specialised supports and services from more than one agency or service provider. Service specialisation can make it difficult for these service users to get the right mix of services and at the right time that best meet their needs.

voxdev.org (30.10.2023) Improving the payment infrastructure for India’s National Rural Employment Guarantee Scheme raised incomes — mostly through increases in non-programme earnings India’s National Rural Employment Guarantee Scheme (NREGS) is among the largest and most influential social programmes in the world, guaranteeing 100 days of paid work to 8% of the world’s population. The programme was designed as a vital lifeline to India’s poor, tasked with smoothing income in agricultural off seasons and providing “employment of last resort” in the face of unforeseen economic hardship.

ThinkTwenty (T20) India 2023 - Official Engagement Group of G20(2023)  Universal digital access to inclusive healthcare is a part of the G20’s vision to achieve Sustainable Development Goal-3 (good health and well-being), but the pathways to accomplish this are unspecified. India and other countries are in the process of extensively digitalising healthcare. This policy brief provides a roadmap to integrate the digital healthcare infrastructure for affordable, equitable, and universal access.

europa.eu (21.08.2023) A new toolkit from the European Network of Public Employment Services (PES Network) provides a practical guide, with concrete examples, for how PES can use more customer-centred approaches in the delivery of their services.

ILO Working paper 87 (Feb 2023)  Human-centered social security administrations keep the human dimension in control of decision-making. This is made possible through the insight to be gained from digital data-driven innovation in policy and governance and managerial reforms. Moreover, there are risks associated with collecting and analysing people’s digital data analysed and using it to further automate business processes. Human centricity is examined in this paper, through a human + machine approach, starting with social policy through to service delivery.

OpenGov Asia (01.12.2020) The pandemic has fundamentally changed lifestyles and thought processes across the world. There is a paradigm shift in the way people now interact with each other. With social distancing becoming the new norm, citizens are increasingly becoming dependent on technology to communicate and interact among themselves. In order to help public sector utilise digital applications and APIs to enhance service delivery and get digital transformation right, OpenGov Asia hosted an OpenGovLive!

worldbank (2020) The Sourcebook synthesizes real-world experiences and lessons learned of social protection delivery systems from around the world, with a particular focus on social and labor benefits and services. It takes a practical approach, seeking to address concrete “how-to” questions, including: How do countries deliver social protection benefits and services? How do they do so effectively and efficiently? How do they ensure dynamic inclusion, especially for the most vulnerable and needy?