Service delivery

Bolivia: Amplicación de vigencia del carnet de discapacidad

Submitted by mmarquez on Thu, 08/06/2020 - 15:56

boliviasegura.gob.bo (15.07.2020) El Decreto 4288 autoriza de manera excepcional y temporal, la ampliación de la vigencia del Carnet de Discapacidad que se encuentren vencidos para las personas con Discapacidad grave y muy grave, para el pago del bono mensual.

Regions / Country
bolivia
Global challenges
Topics
Disability
Service delivery

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Bolivia: Beneficiarios de Renta Dignidad pueden autorizar a familiares realizar cobro

Submitted by mmarquez on Thu, 08/06/2020 - 11:15

paginasiete.bo (02.08.2020) Para evitar que las personas adultas se contagien en las filas, el beneficiario podrá autorizar a un familiar para el cobro en su representación, mediante nota impresa o escrita a mano, firmada o autorizada con su huella dactilar.

Regions / Country
bolivia
Global challenges
Topics
Old age Pensions
Service quality
Service delivery
Cash transfers
Document Type

Singapore: Self-employed person income relief scheme (SIRS)

Submitted by siha on Fri, 07/31/2020 - 13:45

NTUC (31.07.2020) SIRS helps Singaporean self-employed persons (SEPs) with less means and family support tide over this period of extraordinary economic uncertainty. SEPs to receive $3,000 each in May, July and October 2020. 

Regions / Country
singapore
Global challenges
Topics
Service delivery
Cash transfers
Covid-19
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Uruguay: Autorizaciones especiales de cobro en junio para mayores de 65 años

Submitted by mmarquez on Thu, 07/30/2020 - 19:50

bps.gub.uy (21.05.2020) Debido a que continúa la situación de emergencia sanitaria, BPS vuelve a dar la posibilidad a quienes tengan 65 años o más y cobren sus prestaciones en redes de cobranza descentralizada o en locales de pago del BPS, que puedan autorizar a otra persona a cobrar sus prestaciones en junio, a través de un sencillo trámite telefónico o por Whatsapp.

Regions / Country
uruguay
Global challenges
Topics
Old age Pensions
E-services
Service quality
Service delivery

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A New Generation of Government-to-Person Payments Is Emerging – G2P Network

Submitted by rruggia on Sun, 07/26/2020 - 09:52

A new generation of government-to-person (G2P) payment systems is emerging in Africa, Asia and the Pacific.

As described in CGAP’s new publication, “The Future of G2P Payments: Expanding Customer Choice,” modern approaches of transferring cash assistance can reduce costs for governments, significantly improve recipients’ access to payments and bring digital G2P one step closer to becoming the large-scale conduit for financial inclusion that observers have always hoped it would be.

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Service delivery
Social assistance
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The Future of G2P Payments: Expanding Customer Choice – G2P Network

Submitted by rruggia on Sun, 07/26/2020 - 09:49

Many low-income country governments have begun to digitize government-to-person (G2P) payments by making electronic transfers directly into the accounts of individual customers.

While digitization has helped to fill the gaps in delivery, further advances are needed. Building modern payments systems can: Improve the customer experience by allowing customers to choose which providers and accounts they use to receive funds; they have a wider array of service points from which to withdraw cash; and they can switch providers.

Topics
Service delivery
Social assistance
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SPACE - Options for rapid delivery (payment) of cash transfers for COVID-19 responses and beyond | socialprotection.org

Submitted by rruggia on Sun, 07/26/2020 - 09:37

This note describes the main strategies used by, and available to, countries to deliver cash support in response to the COVID-19 pandemic. The objective of the note is to inform both ongoing responses to COVID-19 and medium to long term investments in delivery mechanisms that could be used to respond to future crises.

Topics
Business Process
Service delivery
Social assistance
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Viet Nam: Cash payment of social security benefits at home for April and May

Submitted by mmarquez on Tue, 07/21/2020 - 15:55

vss.gov.vn (09.04.2020) Cash payment of social security benefits (pensions and social insurance allowances) at home for those beneficiaries who receive benefits in cash usually. Payments will be made in this manner for April and May, and hese will be delivered by the post service.

Regions / Country
vietnam
Global challenges
Topics
Service quality
Service delivery
Covid-19

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Viet Nam: Online services and hotline to support social security claims

Submitted by mmarquez on Tue, 07/21/2020 - 10:16

vss.gov.fv (25.05.2020) The Government Office has asked Viet Nam Social Security and localities’ People’s Committees to direct their subsidiaries to help workers impacted by the COVID-19 pandemic to complete administrative procedures and access online public services. Viet Nam Social Security’s hotline at 19009068 is in charge of helping people completing dossiers or redirecting calls to the national public service portal’s hotline at 18001096 for further assistance.

Regions / Country
vietnam
Global challenges
Topics
E-services
Service quality
Service delivery

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Slovakia: Extension of unemployment benefit

Submitted by siha on Fri, 07/17/2020 - 10:38

Ministry of Labor, Social Affairs and Family (17.07.2020) The unemployment benefit period is extended to those insured persons whose 6-month unemployment benefit period would have expired during the crisis situation related to the spread of COVID-19, ie since the declaration of the emergency on 12 March 2020.

Regions / Country
slovakia
Topics
Unemployment
Service delivery
Shocks &extreme events
Document Type