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Regions / Country Title Abstract measures summary Measure date URL
malta Malta: The rest of the service.gov centers are opened SERVIZZ.GOV (26.06.2020) From next week, the rest of the regional centers will be opened, so service.gov will have a total of 22 centers open throughout Malta. servicio.gov continues to offer assistance on government services through its various means, including Freephone 153, the one-stop-shop… From next week, the rest of the regional centers will be opened, so service.gov will have a total of 22 centers open throughout Malta. 2020-06-26 https://www.gov.mt/en/Government/DOI/Press%20Releases/Pages/2020/June/26/pr2012…
iceland Iceland: An internet chat with nurses will be available every day from 9 a.m. - 10 p.m. Ministry of Health (28.05.2020) The health authority aims to ensure that citizens have access to counseling and guidance on the health system through an online chat on www.heilsuvera.is every day of the week from 9 a.m. to 10 p.m. The Minister of Health has accepted the Agency's proposal in this… The health authority aims to ensure that citizens have access to counseling and guidance on the health system through an online chat on www.heilsuvera.is every day of the week from 9 a.m. to 10 p.m. In March 2020, users had a high number of 16,000 interactions with nurses through the Internet chat, and 93% of users expressed satisfaction with the service. 2020-05-28 https://www.stjornarradid.is/efst-a-baugi/frettir/stok-frett/2020/05/28/Netspja…
antigua Antigua and Barbuda: Reopening of physical offices to the public socialsecurity.gov.ag (19.05.2020) The Antigua & Barbuda Social Security Board wishes to advise the general public that its Registration Unit is opened. Registration is by appointment only. Our registration forms for employees, employers and self-employed persons can be accessed via our website. Re-opening of offices to the public by appointment only. 2020-05-19 http://www.socialsecurity.gov.ag/media/press-releases
india India: Coronavirus pandemic underscores necessity to prioritise needs of poor via technology, says India at UN businesstoday.in (05.06.2020) "Prioritising the needs of the poor and vulnerable will have to receive the highest priority with respect to digital initiatives," India's Permanent Representative to the UN Ambassador T S Tirumurti said. 2020-06-09 https://www.businesstoday.in/current/economy-politics/coronavirus-pandemic-unde…
bangladesh Bangladesh : Distributing relief in a pandemic: Lessons learned about digital cash transfers during COVID-19 brac.net (14.05.2020) Almost 18 million people live in extreme poverty in Bangladesh. The impact of COVID-19 on their livelihoods has been catastrophic. Research by BIGD and PPRC shows a 73% drop in income in households living in extreme poverty when measured in the first week of April 2020… 2020-06-05 http://blog.brac.net/distributing-relief-in-a-pandemic-lessons-learned-about-di…
south africa South African Social Security Agency (SASSA) on faster payment of Coronavirus COVID-19 Grants during Level 3 lockdown Africanews (26.05.2020) Sunday’s announcement by His Excellency President Matamela Ramaphosa in response to the Corona virus epidemic brings much needed hope to the country. It also enables SASSA to accelerate the pace of paying out the COVID-19 Social Relief of Distress grant. In terms of the move… Much progress has been made in preparing for the payment of large numbers of the COVID-19 Social Relief of Distress grants. SASSA started using WhatsApp for applications but had to move to other platforms like the srd.sassa.gov.za website and Unstructured Supplementary Service Data (USSD). This was after the WhatsApp system was flooded with unprecedented numbers of applications per hour, which it struggled to cope with.  The situation was also further challenged by the fact that applicants… 2020-06-02 https://www.africanews.com/2020/05/26/coronavirus-south-african-social-security…
7 ways technology can help the social protection response to COVID-19 Development Pathways (21.04.2020) As the COVID-19 pandemic rages like a wild inferno at a global scale, humanity is neck-deep in responding with every resource, instrument, policy and strategy that is at its disposal. 2020-05-28 https://www.developmentpathways.co.uk/blog/7-ways-technology-can-help-the-socia…
algeria Government authorizes pensions/benefits from elderly people to be received by another person carrying a proxy letter To reduce exposition risk for elderlies, a proxy letter can be delivered to another person to receive pensions/benefits in place of the beneficiary (for retirees, old persons receiving cash transfers, etc.). 2020-03-04 http://www.aps.dz/societe/104006-une-allocation-de-10-000-da-pour-les-familles-…
togo The BCEAO takes strategic measures to boost e-payment To promote the use of electronic payment tools the Western Africa Central Bank (BCEAO) is providing more flexible measures to open a mobile money and making transfers between people backed by electronic money free. The measures are effective for 30 days, renewable. 2020-04-03 https://www.togofirst.com/en/finance/0704-5296-the-bceao-takes-strategic-measur…
spain España: Hispabot: un chatbot para resolver dudas sobre COVID19 bayer.es (08.05.2029) El Gobierno de España ha puesto en marcha un asistente virtual llamado “Hispabot-Covid19”, que permite a los ciudadanos realizar preguntas relacionadas con la COVID-19 vía WhatsApp. The Government of Spain has launched a virtual assistant called "Hispabot-Covid19", which allows citizens to ask questions related to COVID-19 via WhatsApp. 2020-05-08 https://www.bayer.es/covid-19/informacion-para-publico-general/2020_05_08_chatb…
spain España: Medidas excepcionales para usuarios sin medios de autenticación electrónicos iustel.com (23.04.2020) Para poder dar respuesta a la necesidad de presentación de escritos, comunicaciones o solicitudes de carácter urgente e imprescindible, en aquellos casos en los que el ciudadano no dispone de medios de autenticación electrónicos (certificado digital y cl@ve), se ha…   In order to respond to the need to present urgent and essential briefs, communications or requests, in those cases in which the citizen does not have electronic means of authentication (digital certificate and password), an option has been enabled through the web so that any interested party can submit briefs and requests through “without certificate” access. 2020-04-23 https://www.iustel.com/diario_del_derecho/noticia.asp?ref_iustel=1197380
spain España: Servicio CASIA para reforzar la atención del RED seg-social.es (22.04.2020) Para reforzar la atención que se presta al autorizado RED con el fin de proporcionar una asistencia acorde con las necesidades de este colectivo y que potencie la utilización del canal telemático, se ha puesto a disposición de los autorizados RED un nuevo servicio…   To reinforce the attention given to the RED authorized in order to provide assistance in accordance with the needs of this group and to enhance the use of the telematic channel, a new service called CASIA (Coordination, Comprehensive Care and Support to the RED Authorized) that is available in the Virtual Office of the RED System and through which queries can be raised, errors or incidents reported, as well as submitting requests for procedures. 2020-04-22 http://www.seg-social.es/wps/portal/wss/internet/InformacionUtil/5300/07c7073f-…
pakistan Pakistan: Ehsaas Emergency Cash Programme's payment process to commence from next week thenews.com.pk (05.04..2020) The Ehsaas Emergency Cash Program will help 12 million families by providing them financial assistance of Rs. 12,000 per family and the total budget approved for this initiative is Rs. 144 billion. The Kifalat beneficiaries, who were being given Rs2,000 per month, will… The Ehsaas Emergency Cash Program will help 12 million families by providing them financial assistance of Rs. 12,000 per family and the total budget approved for this initiative is Rs. 144 billion. The Kifalat beneficiaries, who were being given Rs2,000 per month, will be provided an additional Rs1,000. Deserving families will be given Rs12,000 cash after biometric verification through 18,065 sale points or retail shops of Habib Bank Limited and Bank Al-Falah across the country. The programme… 2020-03-25 https://www.thenews.com.pk/latest/639901-ehsaas-emergency-cash-programmes-payme…
india India: Government to launch online portal for stranded migrant workers Business Standard News (26.04.2020) The Union government is going to launch an online portal for the migrant workers in the unorganised sector impacted due to a national lockdown imposed to check the spread of Covid-19 in India. The portal, which has been tentatively named by the labour and… The Union government is going to launch an online portal for the migrant workers in the unorganised sector impacted due to a national lockdown imposed to check the spread of Covid-19 in India. The portal, which has been tentatively named by the labour and employment ministry as the National Portal for Covid-19 Affected Unorganised Migrant Workers, will gather the details of all the unorganised sector workers who are stranded in relief camps, residential or industrial clusters. “The portal will… 2020-04-27 https://www.business-standard.com/article/current-affairs/government-to-launch-…
Taiwan, China Taiwan: Taiwan’s digital fence technologies dra... | Taiwan News Taiwan News (08.04.2020)Taiwan's phone-based tracking system to monitor quarantined people sought by multiple countries.  The apparatus identifies a person’s whereabouts based on the location of his/her mobile phone relative to nearby cell towers, which reveals the distance of the phone from a… Taiwan's phone-based tracking system identifies a person’s whereabouts based on the location of his/her mobile phone relative to nearby cell towers. Quarantined individuals venturing out will trigger alerts to health, police, and civil authorities, who will then respond.   2020-04-08 https://www.taiwannews.com.tw/en/news/3912429
bhutan Bhutan: Contact Tracing App – Ministry of Health Ministry of Health (20.04.2020) CONTACT TRACING APP The government has developed contact tracing app called “Druk Trace” mobile app. The app is to be used for “Contact Tracing” by helping with the identification of people who may have come in direct contact with a COVID-19 infected person while… [Ministry of Health] The government has developed contact tracing app called “Druk Trace” mobile app. The app is to be used for “Contact Tracing” by helping with the identification of people who may have come in direct contact with a COVID-19 infected person while visiting public places or while using public transportation. Every office, business entity, public transport (taxis and buses) are required to publicly display a QR code generated from the Druk Trace App. Similarly all individuals… 2020-04-20 http://www.moh.gov.bt/contact-tracing-app/
colombia Colombia: Modificación de entrega de servicios del proyecto 1000 días para cambiar el mundo regiones.gov.co (17.03.2020) De acuerdo con el memorando del 17 de marzo de 2020, se desarrollón una lista de orientación de entrega de complementación alimentaria y seguimiento nutricional en la modalidad de 1.000 días ara cambiar el mundo como medida de contingencia para la prevención, manejo y… The social assistance program "1000 days to change the world" (1000 días para cambiar el mundo) has changed its service delivery and adopted measures to comply with the recommendations in order to avoid the spread of Covid-19. Group gatherings have been cancelled, and the food packages will provisionally be delivered to the homes of beneficiaries. The anthropometric measures will continue to be taken but in the homes. For difficult to reach areas, another location might be assigned, with… 2020-03-17 http://www.regiones.gov.co/Inicio/COVID-19.html#features11-3k
colombia Colombia: Flexibilización del programa de atención a la primera infancia del ICBF regiones.gov.co (18.03.2020) De acuerdo con la resolución 3005 del 18 de marzo de 2020, se acuerda modificar los servicios de atención a la primera infancia del Instituto Colombiano de Bienestar Familiar (ICBF) con el fin de continuar con el proceso de cuidado y crianza de niñas, niños y mujeres en… It is agreed to modify the early childhood care services of the Colombian Family Welfare Institute (ICBF) in order to continue with the care and upbringing process of girls, boys and women in the framework of the health emergency due to Covid- 19. This is a transitional measure valid until April 20, but it can be extended. 2020-03-18 http://www.regiones.gov.co/Inicio/COVID-19.html#features11-3k
barbados Barbados: Anticipation of pension payments nis.gov.bb (11.03.2020) NIS pensioners can have their pensions deposited to their bank and credit union accounts. Your pension can be issued for a four-week period instead of the two-week intervals to which you are accustomed. Change in the frequency and amount of pension payments: instead of bi-weekly paymentes, insured persons can request to receive the payments every four weeks. Pensioners can also request for the payments to be directly deposited to their bank and credit union accounts. 2020-03-11 http://www.nis.gov.bb/news/
San Marino San Marino: ISS - Istituto per la Sicurezza Sociale di San Marino: Dematerialized the prescription of medicines: from today the telematic service to request the prescription via WEB is active iss.sm (06.04.2020) From Monday, April 6, the online service allowing patients to request services from the computer, tablet or smartphone is active, without having to go to the Health Center, thus avoiding travel, lines or waiting on the phone. In addition to the "repetitive prescription" and the… From Monday, April 6, the online service allowing patients to request services from the computer, tablet or smartphone is active, without having to go to the Health Center, thus avoiding travel, lines or waiting on the phone. 2020-04-06 http://www.iss.sm/on-line/home/articolo49014230.html
british Virgin Islands British Virgin Islands: Early payment of pensions and alternative payment channels vissb.vg (26.03.2020) The Social Security Board (SBB) anticipated payments of old-age pensions. In addition, alternative payment channels have been activated, such as payment to credit cards and wire transfers. The Social Security Board (SBB) anticipated payments of old-age pensions. In addition, alternative payment channels have been activated, such as payment to credit cards and wire transfers. 2020-03-26 http://www.vissb.vg/
maldives Maldives: Providing services via online platforms en.pension.gov.mv (11.03.2020) As a precautionary measure to COVID-19, Pension Office has decided to opt for utilising online platforms effective today.  For information, assistance, and submission of documents, clients are encouraged to use online services rather than visiting our reception.  As a precautionary measure to COVID-19, the Maldives Pension Administration Office has decided to opt for utilising online platforms for service delivery. Clients are encouraged to use online services for all information, assistance and submission of documents rather than visiting the clients reception offices. 2020-03-11 https://en.pension.gov.mv/page/469
france France: MSA: une plateforme en ligne permettant à ses assurés de demander par eux-mêmes un arrêt de travail sans prescription médicale s’ils sont considérés comme étant des personnes à risque La Mutualité sociale agricole (MSA), a déployé une plateforme en ligne permettant à ses assurés de demander par eux-mêmes un arrêt de travail sans prescription médicale s’ils sont considérés comme étant des personnes à risque et s’ils sont affiliés à la MSA. The Mutualité Sociale Agricole (MSA), an agricultural social insurance scheme, has deployed an online platform enabling its policyholders to request a work stoppage without a medical prescription if they are considered to be people at risk and are affiliated to the MSA. La Mutualité sociale agricole (MSA), a déployé une plateforme en ligne permettant à ses assurés de demander par eux-mêmes un arrêt de travail sans prescription médicale s’ils sont considérés comme étant des personnes à risque… 2020-04-02 https://www.msa.fr/lfy/web/msa/exploitant/coronavirus-mesures
madagascar Madagascar: Fund members are encouraged to submit claims electronically   cnaps.mg (26.03.2020) For us members of the CNaPS, we are told that starting Monday, March 30, 2020, the offices of CNAPS will be closed throughout Antananarivo except for the office space that is open from 8 am-12pm. All social security benefits will be paid. Members are encouraged to submit… Members are encouraged to submit the documents online and use mobile banking. The CNaPs has also set up a free toll phone number to continue providing services as efficiently as possible. 2020-03-26 http://www.cnaps.mg/FR/actus_cnaps.php?id_actu=4225
korea, Republic of Korea’s rapid innovations in the time of COVID-19 The Republic of Korea is well known for its advanced technology and innovations. Since the breakout of COVID-19 in the country on 22 January 2020, the government and the private sector have been introducing various innovative measures for public information disclosure, virus testing, and monitoring… Public information disclosure Drive-through virus testing Compulsory self-quarantine monitoring application Private sector responses 2020-03-31 http://www.undp.org/content/seoul_policy_center/en/home/presscenter/articles/20…
algeria Algérie: Le ministère du travail appelle les citoyens à éviter les déplacements aux instances et agences relevant du secteur algerie-eco.com (21.03.2020) Le ministère du Travail, de l’Emploi et de la Sécurité sociale, a appelé, vendredi, dans un communiqué, tous les citoyens à éviter les déplacements aux sièges et aux agences des instances relevant du secteur à travers tout le territoire national, afin de renforcer la… Appel aux assurés sociaux à recourir aux plates-formes d’octroi de prestations à distances. 2020-03-21 https://www.algerie-eco.com/2020/03/21/coronavirus-le-ministere-du-travail-appe…