saudi arabia

Saudi Arabia: Training programs for employees

Submitted by mmarquez on Thu, 09/17/2020 - 10:20

pension.gov.sa (03.09.2020) The Public Pension Agency has implemented training programs for its employees during remote working so as to better cater their customers during the confinement period.

Regions / Country
saudi arabia
Global challenges
Topics
Service quality
Document Type

Saudi Arabia: Increase in customer attention hours at the Public Pension Agency

Submitted by mmarquez on Wed, 09/16/2020 - 10:12

Public Pension Agency (28.04.2020) The call center is fully prepared and staffed (remotely) throughout the month of Ramadan to receive all incoming calls, and to deal with them as determined by the nature of the required service throughout the week from Sunday to Thursday from ten in the morning until four in the evening, and from nine in the evening until one in the morning, and on Friday from one in the evening until five in the evening and from nine in the evening until one in the morning.

Regions / Country
saudi arabia
Global challenges
Topics
E-services
Client
Service quality
Service delivery
Document Type

Readiness of working remotely: Actions taken by the Public Pension Agency of Saudi Arabia (PPA) under the Covid19- pandemic

Submitted by pmassetti on Fri, 09/04/2020 - 16:00

(May 2020)  The readiness of PPA enabled it to continue providing services electronically immediately after suspending the attendance in wokplaces. Thus, PPA managed to adopt the method of working remotely for all employees (+700 employees) participate in this new method of work, by taking an integrated set of effective actions and measures, adopted from the Saudi Vision 2030 and PPA Strategy 2022.

Regions / Country
saudi arabia
Topics
Risk management
ICT
ISSA institution

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