E-services

Estonia created Suve, a state-approved automated chatbot to provide trustworthy information during the COVID-19 situation - Work in Estonia

Submitted by rruggia on Thu, 08/06/2020 - 14:49

Suve is already working on the webpages of Government of Estonia, Estonia’s Health Board, Ministry of Social Affairs, Work in Estonia, International House of Estonia and Invest in Estonia – with other sites soon to follow. During the emergency situation in Estonia, Suve focuses on questions related to the crisis situation. Her main goals are to find official information during the crisis situation, keep various emergency phone lines free for those in need of information that she cannot provide and help prevent the spread of fake news.

Regions / Country
estonia
Topics
Artificial Intelligence
E-services

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Suve – chatbot by eeBot

Submitted by rruggia on Thu, 08/06/2020 - 14:33

Suve  is an automated chatbot, whose main task is to make sure that you and everyone living in or visiting Estonia get their questions answered from official sources. Suve has been integrated into several public websites. During the emergency situation related to COVID-19, she helps to provide accurate and trustworthy information in English, Estonian and Russian.

 

Regions / Country
estonia
Topics
Artificial Intelligence
E-services

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Uruguay: Autorizaciones especiales de cobro en junio para mayores de 65 años

Submitted by mmarquez on Thu, 07/30/2020 - 19:50

bps.gub.uy (21.05.2020) Debido a que continúa la situación de emergencia sanitaria, BPS vuelve a dar la posibilidad a quienes tengan 65 años o más y cobren sus prestaciones en redes de cobranza descentralizada o en locales de pago del BPS, que puedan autorizar a otra persona a cobrar sus prestaciones en junio, a través de un sencillo trámite telefónico o por Whatsapp.

Regions / Country
uruguay
Global challenges
Topics
Old age Pensions
E-services
Service quality
Service delivery

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Uruguay: New consultation channels

Submitted by mmarquez on Thu, 07/30/2020 - 19:43

bps.gub.uy (24.07.2020) BPS lanza tres nuevos canales que facilitan el acceso a las consultas de Subsidio por Desempleo: web, WhatsApp y app móvil BPS Personas.

Regions / Country
uruguay
Global challenges
Topics
E-services
Service quality
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Bahamas: Extension of government-funded unemployment benefit (GovUEBex)

Submitted by mmarquez on Thu, 07/23/2020 - 09:09

nib-bahamas.com (16.07.2020) The National Insurance Board (NIB) will launch a new online portal for eligible individuals to register for the Government-Funded Unemployment Benefit Extension Programme (GovUEBex). Individuals who were unemployed due to the COVID-19 shutdown between March 23 – June 30, and continue to be unemployed, are eligible for the extension programme if they fall under one of four categories: 1. They have exhausted their 13 weeks of NIB’s unemployment benefit (UEB) payments which became payable because of layoffs/termination due to COVID 19. 2.

Regions / Country
bahamas
Global challenges
Topics
Unemployment
Interoperability
E-services
Data management
Document Type

Marshall Islands: Taxpayers can now pay social security contribution using BOMI debit card

Submitted by siha on Wed, 07/22/2020 - 16:08

Marshall Islands Social Security Administration (09.06.2020) With the recent installation of the Bank of Marshall Islands (BOMI) debit card machine at MISSA’s front desk, a taxpayer will no longer need to write a check nor pay cash for social security contributions. Just like the way customers pay their groceries while shopping at K&K or Payless Supermarket, the MISSA cashier will insert the BOMI debit card to the machine and then enter the amount of MISSA taxes based on the completed MISSA Tax Form MISS-3 that will support the payment.

Regions / Country
Marshall Islands
Topics
Business Process
E-services
Compliance and Contribution Collection
Service quality
Document Type

Viet Nam: Online payment service in social insurance and health insurance

Submitted by mmarquez on Tue, 07/21/2020 - 16:32

vss.gov.vn (09.04.2020) Starting from April 8, 2020, individuals and organizations with accounts registered at the Bank for Investment and Development of Vietnam (BIDV) may contribute to health insurance and social insurance on the e-Banking application platform. The result of the coordination between Vietnam Social Security and BIDV aims to facilitate people, employees and employers in transactions with social security authorities, especially when the COVID-19 epidemic is maintaining complicated and social distancing is being implemented.

Regions / Country
vietnam
Global challenges
Topics
Interoperability
E-services
Compliance and Contribution Collection
Document Type

Viet Nam: Electric health records' database with the Ministry of Health

Submitted by mmarquez on Tue, 07/21/2020 - 11:43

vss.gov.vn (15.05.2020) The Ministry of Health (MoH) and Vietnam Social Security (VSS) will unify to closely coordinate and make a commitment to build electronic health records for people as in the Resolution 20/NQ-TW and other relevant documents, with quality assurance, effectiveness and in accordance with the basis of social insurance code number, serving the professional purposes of health facilities as well as those of management of medical examination and treatment costs in health insurance agencies, etc. As for VSS, database will be provided in terms of the number of people and health

Regions / Country
vietnam
Topics
Health
E-services
Service quality
Document Type

Viet Nam: Online social security services on the National Public Service Portal

Submitted by mmarquez on Tue, 07/21/2020 - 10:52

vss.gov.vn (25.05.2020) Since May 12 (2020), the National Public Service Portal (launched in December 2019) has provided six additional public services to support people and businesses during the COVID-19 epidemic, namely: supporting workers to postpone labor contracts and take leave without salary; supporting employers to borrow capital to pay workers' discontinued wages; declaring extension of corporate tax payment; declaring extension of personal tax payment; temporarily closing the retirement fund; receiving and handling feedback and recommendations regarding supporting people and busin

Regions / Country
vietnam
Global challenges
Topics
E-services
Service quality
Document Type