services quality

Morocco: The Ministry of Health is launching its digital community platform for health professionals

Submitted by siha on

The Ministry of Health (30.03.2020) The Ministry of Health is launching its digital community platform for health professionals from both the public and private sectors "Sante connect": This new application, available on Android and IOS, aims to create a new dynamic of strictly channeled communication with health professionals, with a view to allowing them real-time access to news and medical training.

Regions / Country
morocco
Topics
Health
Information and communication technology
Communication
Service quality
Document Type

Switzerland: SwissCovid tracing app launched

Submitted by siha on

swissinfo (25.06.2020) A contact tracing app is now available in Switzerland for newer smartphones to help tackle Covid-19.

If a person tests positive for coronavirus, everyone with whom that person was in contact in previous days – within two metres and for more than 15 minutes – is alerted via the app to isolate themselves and get tested.

Regions / Country
switzerland
Topics
Health
Information and communication technology
E-services
Technological transition
Document Type

Canada: National disability organizations receive additional funding to support and enhance accessible  communications and engagement activities related to the COVID-19 pandemic

Submitted by siha on

Canada.ca (06.06.2020) The Minister of Employment, Workforce Development and Disability Inclusion, announced an additional $1.1 million in funding to support national disability organizations through the Social Development Partnership Program - Disability Component to enhance their communications and engagement activities to better address the impact of the COVID-19 pandemic on persons with disabilities.

Regions / Country
canada
Topics
Disability
Communication
Document Type

Digitalisation essential for good governance in social security institutions

Submitted by dfabbri on

Vietnam News (18.07.2019) Information and communication technology resources are vital elements for governance in social security institutions, Ortiz D. Maribel, of the International Social Security Association, said. Maribel spoke at a workshop on good governance for better social security services held on Wednesday in HCM City.

Regions / Country
Asia
Global challenges
Topics
Governance and administration

Tags

Digital Economy Topical Cluster
Service delivery
Digital Economy Observatory : Only Tags
Document Type

Sécurité sociale : L’expérience marocaine présentée à Alger

Submitted by dfabbri on

Hespress (18.07.2019) La capitale algérienne abrite, du 16 au 18 juillet, un atelier de l’Académie de l’association internationale de la sécurité sociale (AISS) avec la participation des représentants de plusieurs mutualités africaines. Le Maroc y est représenté par Abdelmoula Abdelmoumni, Président de la Mutuelle Générale du Personnel des Administrations Publiques (MGPAP), Président de l’Union Africaine de la Mutualité (UAM).

Regions / Country
morocco
Topics
Governance and administration
Document Type

France: Ce que propose le rapport Libault pour le grand âge

Submitted by gfilhon on

agefi (05.04.2019) Le rapport Grand âge demandé par le Premier ministre à Dominique Libault a été remis à la ministre des Solidarités et de la santé, Agnès Buzyn, jeudi 28 mars. Ce haut fonctionnaire avait pour mission de conduire une concertation et de faire des propositions de réforme, notamment dans la perspective d’un projet de loi.

Regions / Country
france
Digital Economy Topical Cluster
New risks
Service delivery
Document Type

Concertation Grand âge et autonomie - Rapports publics - La Documentation française

Submitted by gfilhon on

Rapport In Extenso de Dominique Libault, directeur de l'EN3S, sur la perte d'autonomie et la prise en charge du grand âge et de la dépendance

Regions / Country
Europe
france
Global challenges
Topics
Health
Disability
Old-age pensions
Demographic change
Long-term care
Population ageing
Social policies & programmes
Policy analysis
Digital Economy Topical Cluster
Societal Impact
Service delivery
Document Type

ICT Services by Persons with Disabilities and with Specific Needs (ITU)

Submitted by ruggia on

ITU (2017) The report is a practical tool aiming at assisting administrations in implementing ICT accessibility for persons with disabilities in their respective countries. It also provides resources and addresses a series of questions, including: What changes must be made to existing legislation to promote ICT accessibility? How to promote accessibility in public ICT spaces, such as telecentres and public pay phones? Which requirements for public procurement, including commercial best practices relating to telecommunications/ICT, should apply to persons with disabilities?

Global challenges
Topics
Information and communication technology
Extension of coverage
Digital Economy Topical Cluster
New risks
Service delivery
Document Type

Citizen action can help improve social protection programmes, finds review

Submitted by massetti on

Developmentpathways.co.uk (30.11.2017) Social accountability initiatives, such as spending audits that involve citizens, can help tackle corruption and improve social protection programmes, a review of the evidence has found.

Topics
Information and communication technology
Service quality
Document Type

Toolbox 2017 edition - Quality of Public administration

Submitted by massetti on

The Toolbox aims to support, guide and encourage those who want to modernise public administrations in support of prosperous, fair and resilient societies. It is intended as a reference and resource by pointing readers to existing EU policies and international practices, illustrated by inspirational case studies. The 2017 edition builds on user feedback and demand for more detailed information, as well as wider coverage of topics. It includes more recent policy developments and refreshed case studies.

Regions / Country
Europe
Topics
Information and communication technology
Service quality
Document Type