On 3 to 5 May 2017, an international workshop re-inventing public service delivery took place in Singapore and Johor Bahru, Malaysia focusing on delivering services through one-stop shops (OSS). The workshop focused on citizen centric OSS, presenting examples from a wide range of contexts, including Albania, Azerbaijan, Bangladesh, Kazakhstan, Malaysia, Moldova, and Vietnam, to illustrate the diverse experiences and models. The objective of this workshop was to strengthen government capacity for the design and implementation of OSS for public services.

Accenture 2015 - Governments need to drive digital at depth to rebuild public accountability and boost their mission productivity. But that means instigating digital change, not just reacting to it. By becoming digital disruptors themselves, not just adding digital services but digitalizing to transform their operations, governments can seize the initiative from the nimble new entrants invading their traditional turf and greatly enhance their own competitiveness.

BiometricUpdate (27.07.2017) The Philippines’ government will soon roll out a national identification (ID) system following President Duterte’s approval of the project intended to enhance the delivery of government services, according to a report by Manila Bulletin.

stateofaadhaar.in (2017) The Government of India aims to provide a comprehensive set of safety nets to India’s poor, including food subsidies, employment guarantees, and targeted cash transfers. Financial leakages and service delivery issues, however, reduce its effectiveness. The government aims to use Aadhaar’s authentication and fund transfer capabilities to address these problems.

europa.eu (2017) This issue presents results from the analysis of selected case studies on how ICT-enabled social innovations promoting social investment can contribute to the modernisation of social protection systems in the EU

francetvinfo.fr (29.03.2017) Plus d'un quart des Français auraient déjà renoncé à se soigner pour des raisons financières. L'Assurance-maladie a décidé de s’attaquer à ce problème en lançant un dispositif d’accompagnement personnalisé. 

YourStory.com (03.04.1017) Over the past year or so, we have seen the announcement of multiple initiatives to provide free internet access to the Indian public. While some of these measures met with justified resistance, it is essential that we do not overlook the great potential that lies in a differential pricing of certain categories.

francetvinfo.fr (29.03.2017) Plus d'un quart des Français auraient déjà renoncé à se soigner pour des raisons financières. L'Assurance-maladie a décidé de s’attaquer à ce problème en lançant un dispositif d’accompagnement personnalisé. 

YourStory.com (03.04.1017) Over the past year or so, we have seen the announcement of multiple initiatives to provide free internet access to the Indian public. While some of these measures met with justified resistance, it is essential that we do not overlook the great potential that lies in a differential pricing of certain categories.