Service quality

La santé redéfinie par les technologies

Submitted by fabbri on

Lw Temps (25.01.2018) Des pilules connectées aux ambulances 5G en passant par les robots chirurgiens… A Davos, les patrons de Microsoft, Pfizer ou encore Nokia ont dessiné la santé de demain

Topics
Health
Service quality
Digital Economy Topical Cluster
Service delivery
Digital Economy Observatory : Only Tags
Document Type

New portal from Australian government provides one-stop access to digital mental health services

Submitted by massetti on

OpenGovAsia (08.11.2017) Evidence shows that for many people, digital interventions can be as effective as face-to-face services.

Regions / Country
australia
Topics
Health
E-services
Service quality
Document Type

Guatemala con pocos recursos destinados a protección social

Submitted by fabbri on

 elPeriódico de Guatemala (09.01.2018)  L a protección social para la población guatemalteca está en el nivel más bajo de los promedios regionales. El país solo destina el 2.2 por ciento del Producto Interno Bruto (PIB) a gasto público en protección social, excluida la salud.

Regions / Country
guatemala
Topics
Pensions
Service quality
Social assistance
Financing
Document Type

[Report] 2018 eHealth Market Trends, Players & Outlook

Submitted by fabbri on

businesswire (08.01.2018)  This report introduces the key components of the ehealth market and identifies the products and services of most interests in the health industry, including IoT-enabled medical devices, telemedicine and remote patient monitoring. The particular nature of health industries has been considered in regard to data sensitivity and regulation. It evaluates the initiatives and strategies of players coming from different sectors, particularly facing the strong incumbents (medtech giants).

Topics
Health
Information and communication technology
Service quality
Digital Economy Observatory : Only Tags
Document Type

[blog] Towards a predictive society

Submitted by ruggia on

Sitra (September 2017)Towards a predictive society Public administration in Finland is undergoing major systemic change. How can one of the most efficient administrative entities in the world aim to make the everyday lives of people and companies easier through co-operation? Solutions for this will be sought through ecosystem forums – together.

Regions / Country
finland
Topics
Employment
Service quality
Social policies & programmes
Digital Economy Topical Cluster
Labour market
Societal Impact
Document Type

Citizen action can help improve social protection programmes, finds review

Submitted by massetti on

Developmentpathways.co.uk (30.11.2017) Social accountability initiatives, such as spending audits that involve citizens, can help tackle corruption and improve social protection programmes, a review of the evidence has found.

Topics
Information and communication technology
Service quality
Document Type

Vers un décollage des systèmes d’information santé et de l’e-santé en Afrique de l’Ouest

Submitted by -filhon on

theconversation.com (23.11.2017) L’objet de cet article est de faire le point sur le décollage – encore balbutiant mais déjà notable – des systèmes d’information orientés santé (SIS) – parfois nommés e-santé – qui se déploient en Afrique de l’Ouest. Il sera donc question des SIS, de leurs caractéristiques, de leurs diversités et de leur contextualisation. 

Regions / Country
Africa
Topics
Health
Data management
Technological transition
Extension of coverage
Service quality
Digital Economy Observatory : Only Tags
Document Type

How the Australian Digital Health Agency is helping create a seamlessly-connected digital healthcare system for Australia

Submitted by massetti on

OpenGovAsia (12.11.2017) A major transformation is underway in the Australian healthcare system. The Australian government allocated AU$374.2 million in its 2017-18 Budget to be invested over two years, for the nationwide rollout of an opt-out model of My Health Record and to ensure every Australian is a part of it, unless they choose not to be.  

Regions / Country
australia
Global challenges
Topics
Health
Technological transition
Service quality
Digital Economy Topical Cluster
Service delivery
Digital Economy Observatory : Only Tags
Document Type

Toolbox 2017 edition - Quality of Public administration

Submitted by massetti on

The Toolbox aims to support, guide and encourage those who want to modernise public administrations in support of prosperous, fair and resilient societies. It is intended as a reference and resource by pointing readers to existing EU policies and international practices, illustrated by inspirational case studies. The 2017 edition builds on user feedback and demand for more detailed information, as well as wider coverage of topics. It includes more recent policy developments and refreshed case studies.

Regions / Country
Europe
Topics
Information and communication technology
Service quality
Document Type

Re-inventing service delivery through one-stop shops : proceedings from an international workshop - 3 to 5 May, 2017, Singapore-Johor Bahru, Malaysia (English) | The World Bank

Submitted by massetti on

On 3 to 5 May 2017, an international workshop re-inventing public service delivery took place in Singapore and Johor Bahru, Malaysia focusing on delivering services through one-stop shops (OSS). The workshop focused on citizen centric OSS, presenting examples from a wide range of contexts, including Albania, Azerbaijan, Bangladesh, Kazakhstan, Malaysia, Moldova, and Vietnam, to illustrate the diverse experiences and models. The objective of this workshop was to strengthen government capacity for the design and implementation of OSS for public services.

Topics
Information and communication technology
Service quality
Old_Global Challenges
Document Type