E-services

Public Financial Management and the Digitalization of Payments · Better Than Cash Alliance

Submitted by pmassetti on

Better Than Cash Alliance (2019) 

The ability of digital payments to deliver better outcomes for governments, businesses, and individuals—including driving financial inclusion—has been one of the success stories of the digital age.

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E-services
Document Type

It’s cloud and data access for Australian Institute of Health and Welfare in 2019

Submitted by pmassetti on

opengovasia.com (16.01.2019) Find out what technology projects the organisation has taken on and is exploring.

Regions / Country
australia
Global challenges
Topics
E-services
Data management
Digital Economy Topical Cluster
Business processes
Service delivery
Document Type

Australia: Cashless welfare card's effectiveness unclear, auditor general says

Submitted by massetti on

The Guardian (17.07.2018) The government will push ahead with the expansion of its cashless welfare card trials, despite the auditor general finding it was unclear whether the program was actually reducing social harm.

Regions / Country
australia
Topics
E-services
Social assistance

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Document Type

[Report] Is biometric technology in social protection programmes illegal or arbitrary? An analysis of privacy and data protection

Submitted by massetti on

Ilo working paper (05.06.2018) Social protection programmes require processing significant data amounts, including often-sensitive information such as household assets, health status and physical or intellectual disabilities. Now more than ever, it is critical to address issues of privacy and data security in social protection programme design, implementation and evaluation.

Global challenges
Topics
E-services

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Digital Economy Topical Cluster
Service delivery
Document Type

New Zealand: SmartStart a new type of service

Submitted by massetti on

digital.govt.nz (18.12.2017) In December 2016, 4 agencies launched SmartStart, the first-ever government ‘life event’ project — a new approach where government services are based on key events in people’s lives, rather than how government agencies are set up.

Regions / Country
new zealand
Global challenges
Topics
Family benefits
Maternity
Information and communication technology
E-services
Service delivery
Digital Economy Topical Cluster
Service delivery
Document Type

Design Thinking for the Public Sector

Submitted by massetti on

Impact Insurance (dec 2017) Since May 2017, the ILO´s Impact Insurance Facility has been working in partnership with the National Health Insurance Authority (NHIA) in Ghana. The project aims to expand population coverage of the National Health Insurance Scheme by designing a simplified user-friendly digital renewal process.

Regions / Country
ghana
Topics
Health insurance
E-services
Service quality
Service delivery
Digital Economy Topical Cluster
Service delivery
Document Type

New portal from Australian government provides one-stop access to digital mental health services

Submitted by massetti on

OpenGovAsia (08.11.2017) Evidence shows that for many people, digital interventions can be as effective as face-to-face services.

Regions / Country
australia
Topics
Health
E-services
Service quality
Document Type

Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies

Submitted by ruggia on

The objective of this Directive is to harmonise the accessibility of the websites and mobile applications of public sector bodies, which requires the harmonisation of different rules currently existing in their respective legal systems.

 

Regions / Country
european union
Topics
Information and communication technology
E-services
Service quality
Digital Economy Topical Cluster
Service delivery
Document Type