Service quality

Viet Nam: Online services and hotline to support social security claims

Submitted by mmarquez on

vss.gov.fv (25.05.2020) The Government Office has asked Viet Nam Social Security and localities’ People’s Committees to direct their subsidiaries to help workers impacted by the COVID-19 pandemic to complete administrative procedures and access online public services. Viet Nam Social Security’s hotline at 19009068 is in charge of helping people completing dossiers or redirecting calls to the national public service portal’s hotline at 18001096 for further assistance.

Regions / Country
vietnam
Global challenges
Topics
E-services
Service quality
Service delivery

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Japan: Health Center Real-time information-sharing System on COVID-19 (HER-SYS)

Submitted by siha on

Ministry of Health, Labour and Welfare (17.07.2020) The Ministry of Health, Labor and Welfare introduces a new coronavirus infected person information grasp and management system (HER-SYS) as an urgent response in order to reduce the work burden of public health centers and to speed up information sharing.

Regions / Country
japan
Global challenges
Topics
Health
Information and communication technology
ICT governance
Service quality
Document Type

Slovakia: Extension of unemployment benefit

Submitted by siha on

Ministry of Labor, Social Affairs and Family (17.07.2020) The unemployment benefit period is extended to those insured persons whose 6-month unemployment benefit period would have expired during the crisis situation related to the spread of COVID-19, ie since the declaration of the emergency on 12 March 2020.

Regions / Country
slovakia
Topics
Unemployment
Service delivery
Shocks & extreme events
Document Type

Slovakia: Extension of parental allowance

Submitted by siha on

Ministry of Labor, Social Affairs and Family (17.07.2020) In times of crisis, we are extending parental allowance to parents who lost their entitlement to it in March 2020 and later, have no job to return to, and have no other income. We will pay him until the end of the emergency. The parental allowance will be paid in the same amount as it was provided, until the end of the crisis situation.

Regions / Country
slovakia
Topics
Family benefits
Service delivery
Document Type

Slovakia: Pandemic sickness benefit

Submitted by siha on

Ministry of Labor, Social Affairs and Family (16.07.2020) If you are an employee and you have been confirmed temporary incapacity for work due to ordered quarantine or isolation, you contact the attending physician (by phone or e-mail), who will confirm your temporary incapacity for work due to quarantine or isolation on the prescribed form and send him to the Social Insurance Agency. From the first day of temporary incapacity for work, in cases where quarantine or isolation has been ordered (employee, SZČO, voluntarily insured person), the Social Insurance Agency will pay a benefit of

Regions / Country
slovakia
Topics
Health
Cash sickness benefits
Service quality
Document Type

Slovakia: Waiver of the payment of social insurance premiums

Submitted by siha on

Ministry of Labor, Social Affairs and Family (16.07.2020) Waiving the payment of social insurance premiums for April 2020 applies to employers and compulsorily insured self-employed persons (SZČO) who in April 2020 had at least one closed operation for at least 15 calendar days. This applies to employers only in the part of the premium paid by the employer. The waiver of the premium, which is deducted from the employee by the employer and he is also obliged to pay it, the waiver of the obligation to pay the premium does not apply.

Regions / Country
slovakia
Topics
Contribution collection and compliance
Shocks & extreme events
Document Type

Slovakia: Deferment of payment of social insurance premiums

Submitted by siha on

Ministry of Labor, Social Affairs and Family (16.07.2020) In order to mitigate the economic impact on premium payers during the COVID-19 crisis, an amendment to the Social Insurance Act was adopted, introducing a deferral of social insurance premiums, including compulsory contributions to old-age pension savings.

Regions / Country
slovakia
Topics
Contribution collection and compliance
Shocks & extreme events
Document Type

Slovakia: The first aid for employees, entrepreneurs and self-employed persons

Submitted by siha on

Ministry of Labor, Social Affairs and Family (14.04.2020) The Government of the Slovak Republic approved the first aid to employees, entrepreneurs and self-employed persons in reducing the negative impacts resulting from the current emergency measures on 31 March 2020 and its amendment on 14 April. The measure is in place.

The aid amount is 80% of employee's average earnings, in the maximum amount of EUR 1,100 for an employee who cannot work due to an obstacle on the part of the employer. 

Regions / Country
slovakia
Topics
Employment
Cash transfers
Shocks & extreme events
Document Type

Macau: GOVERNMENT DISBURSES MOP 15,000 SUBSIDY FOR RESIDENTS

Submitted by siha on

TDM(17.06.2020) The government started issuing the 15,000 patacas anti-epidemic assistance subsidy to qualified employees and freelancers via automatic bank transfer method. The beneficiaries who did not register to the bank automatic transfer to receive assistance payments will receive crossed cheques by mail starting from the 18th of this month. 

Regions / Country
Macau, China
Topics
Employment
Cash transfers
Shocks & extreme events
Document Type