Service quality

Morocco: The Ministry of Health is launching its digital community platform for health professionals

Submitted by siha on

The Ministry of Health (30.03.2020) The Ministry of Health is launching its digital community platform for health professionals from both the public and private sectors "Sante connect": This new application, available on Android and IOS, aims to create a new dynamic of strictly channeled communication with health professionals, with a view to allowing them real-time access to news and medical training.

Regions / Country
morocco
Topics
Health
Information and communication technology
Communication
Service quality
Document Type

Switzerland: SwissCovid tracing app launched

Submitted by siha on

swissinfo (25.06.2020) A contact tracing app is now available in Switzerland for newer smartphones to help tackle Covid-19.

If a person tests positive for coronavirus, everyone with whom that person was in contact in previous days – within two metres and for more than 15 minutes – is alerted via the app to isolate themselves and get tested.

Regions / Country
switzerland
Topics
Health
Information and communication technology
E-services
Technological transition
Document Type

Iceland: An internet chat with nurses will be available every day from 9 a.m. - 10 p.m.

Submitted by siha on

Ministry of Health (28.05.2020) The health authority aims to ensure that citizens have access to counseling and guidance on the health system through an online chat on www.heilsuvera.is every day of the week from 9 a.m. to 10 p.m. The Minister of Health has accepted the Agency's proposal in this regard and has decided to grant ISK 30 million on an annual basis for the project for two years.

Regions / Country
iceland
Global challenges
Topics
Health
Information and communication technology
Communication
Document Type

Kuwait: Amendments to the Insurance Law are in the interest of the citizen

Submitted by siha on

Social Insurance Institution (21.06.2020) In context of the improvement in life rates in Kuwait and the decrease in death rates due to the development of health care, the Kuwaiti National Assembly approved a draft law amending some provisions of the Social Insurance Law related to the replacement system, whereby the tables of the replacement value were modified so that the insured and the pensioners could obtain higher replacement values ​​than before.

 

 

Regions / Country
kuwait
Topics
Old-age pensions
Actuarial
Service quality
Document Type

Israel: Temporary extension of period of eligibility for benefits recipients

Submitted by siha on

National Insurance Institute of Israel (23.06.2020) National Insurance Institute have automatically extended the eligibility period of benefits recipients temporarily: The eligible recipients includes recipients of long-term care benefits, recipients of disability pension, disabled child benefit and attendance benefits, recipients of a work disability pension, and recipients of hostile actions casualty benefit. Extended duration differs depending on the types of benefits.

Regions / Country
israel
Topics
Disability
Service delivery
Long-term care
Shocks & extreme events
Document Type

Canada: National disability organizations receive additional funding to support and enhance accessible  communications and engagement activities related to the COVID-19 pandemic

Submitted by siha on

Canada.ca (06.06.2020) The Minister of Employment, Workforce Development and Disability Inclusion, announced an additional $1.1 million in funding to support national disability organizations through the Social Development Partnership Program - Disability Component to enhance their communications and engagement activities to better address the impact of the COVID-19 pandemic on persons with disabilities.

Regions / Country
canada
Topics
Disability
Communication
Document Type

Bangladesh: Online Course on COVID-19 for Doctors

Submitted by siha on

Department of Health (29.04.2020) Online Course on COVID-19 for Doctors: The course is mandatory for physicians who volunteer to provide medical advice and services on the Department of Health's Covid-19 hotline system

Regions / Country
bangladesh
Document Type

Japan: Online medical treatment in the spread of Covid-19

Submitted by siha on

Ministry of Health, Labor and Welfare  (10.04.2010) Online medical care in the spread of Covid-19
Patients can receive medical examinations and prescriptions online or via telephone.
Patients are also able to get their prescribed medicines at home via courier after receiving instructions on their use from a pharmacist by telephone.

Regions / Country
japan
Global challenges
Topics
Medical care
E-services
Service quality
Shocks & extreme events
Document Type

Chatbots provide millions with COVID-19 information every day, but they can be improved - here’s how

Submitted by pmassetti on

World Economic Forum (06.04.2020) The COVID-19 pandemic has helped widen global usage for chatbot technology. After the pandemic, the use of chatbots for healthcare applications will continue to grow. Public and private stakeholders must come together to maximize these benefits while minimizing risks.

Global challenges
Topics
E-services
Service quality

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Canada: All emergency benefit applicants will receive payments

Submitted by pmassetti on

thestar.com (09.04.2020) Since the Canada Emergency Response Benefit application process went live last Monday, many have remarked how easy it is to get approved. Every person who applies for the CERB will be automatically approved, whether they qualify or not. The application takes minutes and those who set up direct deposit will receive funds within a few days. The catch is that if it is later determined the applicant was not eligible, they will have to repay the funds when taxes for 2020 are due next spring.

Regions / Country
canada
Topics
Business process
Service quality
Cash transfers

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