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How to deliver customer-centred Public Employment Services in the digital age

europa.eu (21.08.2023) A new toolkit from the European Network of Public Employment Services (PES Network) provides a practical guide, with concrete examples, for how PES can use more customer-centred approaches in the delivery of their services.

Employment, E-services, Service delivery Published_SS_Monitor, Published_SS_Monitor_Innovation. https://ec.europa.eu/social/main.jsp?langId=en&amp%3BcatId=89&amp%3BfurtherNews… pmassetti
Good Corporate Governance in Social Security Agency of Health in Indonesia

Jakarta State University (2023) This study aims to examine the effect of Transformational Leadership and Organizational Culture on Good Corporate Governance at the head office of the Health Social Security Administration (BPJS Kesehatan). The methods of this research are quantitative methods and…

Human resource management https://eudl.eu/pdf/10.4108/eai.4-11-2022.2329819 pmassetti
Freedom Jobs: How Workers Perceive Platform Work and What Governments Should Do About It

institute.global (06.12.2022) Across the world today, many workers find themselves without protections and benefits. Most social-protection systems were created with a single, stable, full-time employment relationship in mind.
In the past 20 years, technology has reshaped work, the workplace…

https://www.institute.global/insights/tech-and-digitalisation/freedom-jobs-how-… pmassetti
We need to make gig work better. Here’s what it would take.

brookings.edu (12.09.2023) The platform gives local leaders the ability to match gig workers with tailored work opportunities, and gives gig workers the ability to control who they gig for, when, and for how much—all while ensuring they have critical rights, benefits, and protections. Our…

digital platforms Published_SS_Monitor https://www.brookings.edu/articles/we-need-to-make-gig-work-better-heres-what-i… pmassetti
The Promise and Peril of Online Gig Work in Developing Countries

worldbank.org (07.09.2023) Good, inclusive jobs provide the surest path out of extreme poverty, while boosting shared prosperity for all. But as new technologies transform our global economies, we must expand our way of thinking about job opportunities in the developing world.  The online…

digital platforms Published_SS_Monitor https://blogs.worldbank.org/voices/promise-and-peril-online-gig-work-developing… pmassetti
Commission proposes European Disability and Parking Card valid in all Member States european union

europa.eu (06/09/2023) The Commission has proposed the introduction of a European Disability Card as well as the enhancement of the current European Parking Card for persons with disabilities. Both cards will be recognised all across the EU and make it easier for persons with disabilities to…

Disability Published_SS_Monitor https://ec.europa.eu/social/main.jsp?langId=en&catId=89&furtherNews=yes&newsId=… pmassetti
European care strategy - One year after the adoption

europa.eu (07.09.2023) One year ago the European Commission presented the European Care Strategy. One year after, several actions were launched to ensure high-quality affordable and accessible care services and to improve the situation of care providers. This was done in close cooperation with…

Health, Long-term care Published_SS_Monitor https://ec.europa.eu/social/main.jsp?langId=en&catId=89&furtherNews=yes&newsId=… pmassetti
Towards a more digital social security coordination: Commission proposes steps to make it easier for Europeans to live, work and travel abroad Europe

European Commission (06.09.2023) the Commission has proposed concrete steps to further digitalise the coordination of social security systems in Europe, in a dedicated Communication. The communication lays out actions to make access to social security services quicker and simpler across borders…

Data sharing, Interoperability digital economy, digital platforms Published_SS_Monitor, Published_DIGITAL_Eco_Obs_MONITOR https://ec.europa.eu/social/main.jsp?langId=en&amp%3BcatId=89&amp%3BnewsId=1065… pmassetti
Working Without Borders: The Promise and Peril of Online Gig Work

worldbank.org (2023-07-24) Jobs are crucial for individual well-being. They provide a livelihood and, equally important, a sense of dignity. They are also crucial for collective well-being and economic growth. Over the past decade, technology has fundamentally shifted traditional work patterns,…

Information and communication technology digital platforms Published_SS_Monitor, Published_DIGITAL_Eco_Obs_MONITOR https://openknowledge.worldbank.org/entities/publication/ebc4a7e2-85c6-467b-871… pmassetti
Brazil’s return: Food security and social protection brazil

Institute of Development Studies (30.08.2023) To the international community, Brazil’s record on food security and social protection until relatively recently was exemplary, even enviable. The level of child stunting in Brazil fell from 25% in the mid-1980s to 15% in the mid-1990s and just 5% by…

Universal Social Protection Published_SS_Monitor https://www.ids.ac.uk/opinions/brazils-return-food-security-and-social-protecti… pmassetti
ILO Brief: Intervention Model: For extending social protection to migrant seasonal agricultural workers

ilo.org (2023) Drawing from the ILO Guide on Extending Social Protection to Migrant Workers, Refugees, and their Families developed in collaboration with ISSA and ITCILO, the Intervention Models aim to provide policymakers and practitioners with succinct practical guidance on how to extend…

Migration Published_SS_Monitor https://www.ilo.org/global/topics/labour-migration/publications/WCMS_836459/lan… pmassetti
Brazil’s return: Food security and social protection

Institute of Development Studies (30.09.2023) To the international community, Brazil’s record on food security and social protection until relatively recently was exemplary, even enviable. The level of child stunting in Brazil fell from 25% in the mid-1980s to 15% in the mid-1990s and just 5% by…

Published_SS_Monitor https://www.ids.ac.uk/opinions/brazils-return-food-security-and-social-protecti… pmassetti
The answer to the problem of loneliness and ageism among older adults may lie in community resilience

Morningstar (30.08.2023)  'Imagine what our society could look like if we focused on building resilient communities.' Ageism and loneliness are two relevant public health issues, mainly affecting older adults' mental health. As the average life expectancy increases, these issues tend to…

Published_SS_Monitor https://www.morningstar.com/news/marketwatch/20230830400/the-answer-to-the-prob… pmassetti
The digital age: Implications of automation, digitisation and platforms for work and employment Europe

eurofound.europa.eu (2021) Technological change is accelerating as the capacity of electronic devices to digitally store, process and communicate information expands. Digitalisation is transforming the EU economy and labour markets: nearly one-third of EU workplaces are categorised as highly…

Technological transition digital economy, digital platforms Published_SS_Monitor, Published_DIGITAL_Eco_Obs_MONITOR, Published_DIGITAL_Eco_Obs_DOCUMENTS https://www.eurofound.europa.eu/publications/flagship-report/2021/the-digital-a… pmassetti
Social services in Europe: Adapting to a new reality Europe

Eurofound (16.08.2023) This report addresses the impact of the COVID-19 crisis on social services in the EU. While the pandemic negatively affected social services, it nevertheless provided lessons on how to adapt them in response to new challenges and social risks. One lesson, for instance, is…

Digital inclusion, Social assistance digital economy Published_SS_Monitor, Published_SS_Monitor_covid19, Published_DIGITAL_Eco_Obs_MONITOR https://www.eurofound.europa.eu/publications/report/2023/social-services-in-eur… pmassetti
Digital-in-Health: Unlocking the Value for Everyone

worldbank (18.08.2023) Technology and data are integral to daily life. As health systems face increasing demands to deliver new, more, better, and seamless services affordable to all people, data and technology are essential. With the potential and perils of innovations like artificial…

Health Published_SS_Monitor, Published_SS_Monitor_Innovation., Published_DIGITAL_Eco_Obs_MONITOR https://openknowledge-worldbank-org.ilo.idm.oclc.org/entities/publication/06ffb… pmassetti
Digital transformation of social security administration and services: A comparative analysis of Australia, Canada, Denmark and France

ilo.org (June 2023) The digital transformation of social security administration and services is complex and multifaceted. It requires careful consideration of various factors, such as the legal and regulatory frameworks, technological infrastructure, and social and cultural norms. This…

Technological transition Published_SS_Monitor, Published_SS_Monitor_Innovation., Published_DIGITAL_Eco_Obs_MONITOR https://www.ilo.org/static/english/intserv/working-papers/wp093/index.html pmassetti
Policy coherence between social protection and climate action: Initial findings from global studies and projects

reliefweb.int (10.08.2023) In a world grappling with the dual challenges of climate change and socio-economic inequalities and vulnerability, fostering coherence between social protection (SP) and climate action becomes imperative, a Climate Centre brief published today argues. Social protection…

Environment and climate change Published_SS_Monitor https://reliefweb.int/report/world/policy-coherence-between-social-protection-a… pmassetti
Bangladesh: PM Hasina opens universal pension scheme bangladesh

dhakatribune.com (17.08.2023) Prime Minister Sheikh Hasina on Thursday inaugurated the much-talked-about Universal Pension Scheme to bring all the people of the country aged above 18 under the scheme. She initially opened the pension scheme — Pragati, Surokkha, Samata and Prabashi — joining the…

Pensions ssptw, Universal Social Protection Published_SS_Monitor https://www.dhakatribune.com/bangladesh/322736/pm-hasina-opens-universal-pensio… pmassetti
UK: Is the gig up for the gig economy? (Part one) united kingdom

hrmagazine.co.uk (17.08.2023) The gig economy continues to be a hot topic for discussion as the UK works on its position on fair work. Dan Cave uncovers the current climate and explores the alternatives.

digital platforms Published_SS_Monitor, Published_DIGITAL_Eco_Obs_MONITOR https://www.hrmagazine.co.uk/content/features/is-the-gig-up-for-the-gig-economy… pmassetti
India plans welfare measures for gig workers ahead of elections india

Nasdaq (13.08.2023) India plans to roll out welfare measures for "gig" workers employed through platforms like Amazon, Uber and India's Zomato as Prime Minister Narendra Modi's government prepares for elections, government and trade union officials said. The plan, part of the Social Security…

digital platforms Published_SS_Monitor, Published_DIGITAL_Eco_Obs_MONITOR https://www.nasdaq.com/articles/india-plans-welfare-measures-for-gig-workers-ah… pmassetti
Social protection system and formal and informal programmes in Egypt, Tunisia and Lebanon egypt, tunisia, lebanon, arabic countries

euromed-economists.org (July 2023)  This policy paper delves into the importance of robust social protection systems in promoting dignity and security for all individuals. Focusing on Egypt, Tunisia, and Lebanon, the paper examines the current landscape of formal and informal social…

Extension of coverage Published_SS_Monitor https://euromed-economists.org/download/social-protection-system-and-formal-and… pmassetti
Care Economy and Gender-Transformative Social Protection in India and the G20 Countries india

orfonline.org (08.08.2023) By taking a gender-transformative and a rights-based entitlement approach, this Policy Brief stresses the importance of investing in the care economy within the context of COVID-19 recovery plans, the G20 agenda of striving for just and equitable growth, and India’s…

Health, Gender equality Published_SS_Monitor https://www.orfonline.org/research/care-economy-and-gender-transformative-socia… pmassetti
EU: Study on the effectiveness of policies to tackle undeclared work european union

ec.europa.eu (27.07.2023) Undeclared work has important economic and social implications, including the loss of social security contributions and taxes, but also higher incidence of work accidents, missed professional development opportunities for workers, unfair competition and market…

Employment, Error, evasion and fraud Published_SS_Monitor https://ec.europa.eu/social/main.jsp?langId=en&amp%3BcatId=22&amp%3BfurtherPubs… pmassetti
OECD Employment Outlook 2023 : Artificial Intelligence and the Labour Market

oecd-ilibrary.org (11.07.2023) The 2023 edition of the OECD Employment Outlook examines the latest labour market developments in OECD countries. It focuses, in particular, on the evolution of labour demand and widespread shortages, as well as on wage developments in times of high inflation and…

Employment artificial intelligence Published_SS_Monitor, Published_DIGITAL_Eco_Obs_MONITOR, Published_DIGITAL_Eco_Obs_DOCUMENTS https://www.oecd-ilibrary.org/employment/oecd-employment-outlook-2023_08785bba-… pmassetti