On 3 to 5 May 2017, an international workshop re-inventing public service delivery took place in Singapore and Johor Bahru, Malaysia focusing on delivering services through one-stop shops (OSS). The workshop focused on citizen centric OSS, presenting examples from a wide range of contexts, including Albania, Azerbaijan, Bangladesh, Kazakhstan, Malaysia, Moldova, and Vietnam, to illustrate the diverse experiences and models. The objective of this workshop was to strengthen government capacity for the design and implementation of OSS for public services.

lequotidiendumedecin.fr (25.10.2017) Le directeur général de l'Assurance-maladie, Nicolas Revel, a annoncé vouloir démarrer « dès que possible » les négociations autour de la généralisation de la téléconsultation et de la télé-expertise, une mesure du projet de loi de financement de la Sécurité sociale (PLFSS) 2018.

AVERT (26.10.2017)  E-health can play an important role in making services more accessible and person-centred, as well as improving the operations and financial efficiency of health systems.

The ongoing digital transformation of economies and societies holds many promises to spur innovation, generate efficiencies, and improve services, and in doing so boost more inclusive and sustainable growth as well as enhance well-being. But these benefits go hand-in-hand with disruptions.

oecd.org (24.10.2017 ) The world is moving so fast that tomorrow seems like yesterday. Nowhere are the changes coming faster than in the science of artificial intelligence. Applications that sounded like science fiction only a decade ago are now part of our daily lives. Douglas Frantz, Deputy Secretary-General of the OECD discusses the potential of Artificial Intelligence ahead of the OECD conference “AI: Intelligent Machines, Smart Policies”.

Accenture 2015 - Governments need to drive digital at depth to rebuild public accountability and boost their mission productivity. But that means instigating digital change, not just reacting to it. By becoming digital disruptors themselves, not just adding digital services but digitalizing to transform their operations, governments can seize the initiative from the nimble new entrants invading their traditional turf and greatly enhance their own competitiveness.

Chinadaily.com.cn (06.08.2017) A pension revolution has been rolled out to help up to 260,000 retired people in Shenzhen. Traditional fingerprint identification has been replaced by "face recognition technology"

The stakeholders' Working Group on mHealth assessment guidelines, which the Commission established in February 2016, recently concluded its works. A report, including a few case studies on mHealth, is now available.

While no consensus was reached amongst the represented constituencies on a set of guidelines, the Group allowed for valuable exchanges captured in a report summarising the process and the positions from the represented stakeholders.

With these words, United Nations Secretary-General Kofi Annan captured the promise of information and communication technologies (ICT) in his opening address to the World Summit on the Information Society in 2003. Building on the Millennium Development Goals (MDGs), this compelling vision opened the door to new commitment, new investment and, most of all, to creativity and the drive to push the boundaries of technology far beyond anything ever dreamed.

Sweden’s public sector is increasingly focused on digital services, which place new demands of agility and speed on its IT. For Peder Sjölander, CIO at the Swedish Pensions Agency, which manages the country’s national pensions, the answer is to bring development and operations closer together under the DevOps model. He isn’t turning back.