Service quality

Marshall Islands: Taxpayers can now pay social security contribution using BOMI debit card

Submitted by siha on Wed, 07/22/2020 - 16:08

Marshall Islands Social Security Administration (09.06.2020) With the recent installation of the Bank of Marshall Islands (BOMI) debit card machine at MISSA’s front desk, a taxpayer will no longer need to write a check nor pay cash for social security contributions. Just like the way customers pay their groceries while shopping at K&K or Payless Supermarket, the MISSA cashier will insert the BOMI debit card to the machine and then enter the amount of MISSA taxes based on the completed MISSA Tax Form MISS-3 that will support the payment.

Regions / Country
Marshall Islands
Topics
Business process
E-services
Contribution collection and compliance
Service quality
Document Type

Belize: Legal changes to Social Security Act Regulations for sickness benefit during a pandemic

Submitted by siha on Tue, 07/21/2020 - 16:22

Social Security Board (21.07.2020) Effective March 28, 2020 the qualifying condition that a person must be employed upon becoming ill has been suspended. This means persons who, as of March 1, 2020, became unemployed, suspended, placed on leave without pay or ceased self-employed may still qualify for sickness benefit.

The following qualifying conditions apply:

1. The person is sick due to Covid-19;

2. Have 50 weekly paid contributions since 1981;

Regions / Country
belize
Topics
Health
Service quality
Document Type

Belize: Two month extension for contribution payments

Submitted by siha on Tue, 07/21/2020 - 16:06

Social Security Board (21.07.2020) Effectively immediately, SSB has extended the deadline for all contribution payments for the months of March and April 2020.

Employers are required to submit their monthly Contribution statement for these months via our online portal. Self-employed persons can submit their monthly contributions certificate electronically to info@socialsecurity.org.bz.

Employers and self-employed persons can opt to make monthly instalments not exceeding six months with no penalties.

The first payment for March and April is due by 31 July 2020.

Regions / Country
belize
Topics
Contribution collection and compliance
Service quality
Document Type

Belize: Temporary suspension of deadline to submit claims

Submitted by siha on Tue, 07/21/2020 - 15:56

Social Security Board (21.07.2020) Effective immediately, Social Security Board (SSB) has suspended the required deadline to submit all benefit claims until further notice. This means that customers are free to submit their claims for processing at a later time but not exceeding six months.

Regions / Country
belize
Topics
Service quality
Shocks & extreme events
Document Type

Viet Nam: Cash payment of social security benefits at home for April and May

Submitted by mmarquez on Tue, 07/21/2020 - 15:55

vss.gov.vn (09.04.2020) Cash payment of social security benefits (pensions and social insurance allowances) at home for those beneficiaries who receive benefits in cash usually. Payments will be made in this manner for April and May, and hese will be delivered by the post service.

Regions / Country
vietnam
Global challenges
Topics
Service quality
Service delivery
COVID-19

Tags

Document Type

Viet Nam: Social Security to proactively build management plans with other ministries

Submitted by mmarquez on Tue, 07/21/2020 - 14:53

vss.gov.vn (17.04.2020) Vietnam Social Security cooperates with the concerned ministries and branches to promptly issue documents guiding the settlement of social insurance regimes for employees who must follow isolation measures to prevent COVID-19; guiding on the COVID-19 epidemic prevention funding estimates; guiding the temporary suspension of contribution to the retirement and survivorship fund for units, organizations and enterprises in industries and fields affected by COVID-19 epidemic; guidance on the use of primary healthcare funding for the purchase of anti-epidemic disinfectants

Regions / Country
vietnam
Global challenges
Topics
Interoperability
Service quality
COVID-19

Tags

Document Type

Viet Nam: Electric health records' database with the Ministry of Health

Submitted by mmarquez on Tue, 07/21/2020 - 11:43

vss.gov.vn (15.05.2020) The Ministry of Health (MoH) and Vietnam Social Security (VSS) will unify to closely coordinate and make a commitment to build electronic health records for people as in the Resolution 20/NQ-TW and other relevant documents, with quality assurance, effectiveness and in accordance with the basis of social insurance code number, serving the professional purposes of health facilities as well as those of management of medical examination and treatment costs in health insurance agencies, etc. As for VSS, database will be provided in terms of the number of people and health

Regions / Country
vietnam
Topics
Health
E-services
Service quality
Document Type

Viet Nam: Online social security services on the National Public Service Portal

Submitted by mmarquez on Tue, 07/21/2020 - 10:52

vss.gov.vn (25.05.2020) Since May 12 (2020), the National Public Service Portal (launched in December 2019) has provided six additional public services to support people and businesses during the COVID-19 epidemic, namely: supporting workers to postpone labor contracts and take leave without salary; supporting employers to borrow capital to pay workers' discontinued wages; declaring extension of corporate tax payment; declaring extension of personal tax payment; temporarily closing the retirement fund; receiving and handling feedback and recommendations regarding supporting people and busin

Regions / Country
vietnam
Global challenges
Topics
E-services
Service quality
Document Type

Viet Nam: Provinces and cities requested to confirm list of unemployed workers

Submitted by mmarquez on Tue, 07/21/2020 - 10:41

vss.gov.vn (15.05.2020) Viet Nam Social Security has ordered its units in provinces and cities nationwide to check and confirm the list of employees who have been temporarily suspended from the performance of labour contracts or taken unpaid leave, as well as employees who lost their jobs due to the COVID-19 pandemic. This action aims to avoid enterprises illegally profiteering from the policy that allowed COVID-19-affected enterprises to temporality suspend payments of social insurance to the retirement and death fund.

Regions / Country
vietnam
Global challenges
Topics
Service quality
Error, evasion and fraud
Document Type

Viet Nam: Online services and hotline to support social security claims

Submitted by mmarquez on Tue, 07/21/2020 - 10:16

vss.gov.fv (25.05.2020) The Government Office has asked Viet Nam Social Security and localities’ People’s Committees to direct their subsidiaries to help workers impacted by the COVID-19 pandemic to complete administrative procedures and access online public services. Viet Nam Social Security’s hotline at 19009068 is in charge of helping people completing dossiers or redirecting calls to the national public service portal’s hotline at 18001096 for further assistance.

Regions / Country
vietnam
Global challenges
Topics
E-services
Service quality
Service delivery

Tags

Document Type