Service delivery

Options for rapid delivery (payment) of cash transfers for COVID-19 responses and beyond

Submitted by pmassetti on

socialprotection.org (July 2020) This note describes the main strategies used by, and available to, countries to deliver cash support in response to the COVID-19 pandemic. The objective of the note is to inform both ongoing responses to COVID-19 and medium to long term investments in delivery mechanisms that could be used to respond to future crises.

Topics
Service delivery
Cash transfers
Document Type

Ephemeral universalism in the social protection response to the COVID-19 lockdown in the Philippines |

Submitted by pmassetti on

issblog.nl  (26.07.2020) Since March 2020, the Philippines has implemented one of the world’s strictest and longest lockdowns in response to the COVID-19 pandemic, which has caused severe disruptions in peoples’ livelihoods. The government’s emergency social protection response, the ‘Social Amelioration Program’ (SAP), has also been notably massive, introducing one-off near-universal income protection.

Regions / Country
philippines, the
Topics
Service delivery
Social assistance

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Document Type

How mobile money is helping those in need through the pandemic

Submitted by pmassetti on

World Economic Forum (25.06.2020) Money transfers are effective ways to protect those in financial difficulties due to COVID-19. In sub-Saharan Africa, over 80% of measures announced since the beginning of the pandemic are in the form of transfers. The pandemic has led many countries to strengthen their mobile money ecosystems and address specific constraints. But the risks of accelerating mobile money include cyber-risks and digital fraud.

Topics
E-services
Service delivery
Error, evasion and fraud

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Document Type

Malta: The rest of the service.gov centers are opened

Submitted by siha on

SERVIZZ.GOV (26.06.2020) From next week, the rest of the regional centers will be opened, so service.gov will have a total of 22 centers open throughout Malta. servicio.gov continues to offer assistance on government services through its various means, including Freephone 153, the one-stop-shop online www.servizz.gov.mt, the email address servicio@gov.mt and maltapps, which is the leading mobile app that hosts mobile services.

Regions / Country
malta
Global challenges
Topics
Service quality
Service delivery
Document Type

Argentina: ANSES reabrió más de 150 delegaciones en todo el país

Submitted by mmarquez on

ANSES (12.06.2020) Con un sistema de turnos programados y garantizando el protocolo sanitario, la ANSES reabrió al público más de 150 Unidades de Atención Integral (UDAI) y oficinas en todo el país. La ANSES irá, progresivamente, realizando la reapertura de sus oficinas teniendo en cuenta la situación sanitaria de cada provincia y localidad, en un trabajo coordinado con gobernadores e intendentes.

Regions / Country
argentina
Global challenges
Topics
Health
Human resource management
Service quality
Service delivery
Document Type

Antigua and Barbuda: Reopening of physical offices to the public

Submitted by mmarquez on

socialsecurity.gov.ag (19.05.2020) The Antigua & Barbuda Social Security Board wishes to advise the general public that its Registration Unit is opened. Registration is by appointment only. Our registration forms for employees, employers and self-employed persons can be accessed via our website.

Regions / Country
antigua
Global challenges
Topics
Service delivery
Document Type

Israel: Temporary extension of period of eligibility for benefits recipients

Submitted by siha on

National Insurance Institute of Israel (23.06.2020) National Insurance Institute have automatically extended the eligibility period of benefits recipients temporarily: The eligible recipients includes recipients of long-term care benefits, recipients of disability pension, disabled child benefit and attendance benefits, recipients of a work disability pension, and recipients of hostile actions casualty benefit. Extended duration differs depending on the types of benefits.

Regions / Country
israel
Topics
Disability
Service delivery
Long-term care
Shocks & extreme events
Document Type

Canada: Temporarily extending the Guaranteed Income Supplement and Allowance payments

Submitted by siha on

Canada.ca (16.06.2020) We are temporarily extending GIS and Allowance payments if seniors’ 2019 income information has not been assessed. This will ensure that the most vulnerable seniors continue to receive their benefits when they need them the most. To avoid an interruption in benefits, seniors are encouraged to submit their 2019 income information as soon as possible and no later than by October 1, 2020.

Regions / Country
canada
Global challenges
Topics
Old-age pensions
Service delivery
Social assistance

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Document Type

South African Social Security Agency (SASSA) on faster payment of Coronavirus COVID-19 Grants during Level 3 lockdown

Submitted by pmassetti on

Africanews (26.05.2020) Sunday’s announcement by His Excellency President Matamela Ramaphosa in response to the Corona virus epidemic brings much needed hope to the country. It also enables SASSA to accelerate the pace of paying out the COVID-19 Social Relief of Distress grant. In terms of the move to level 3 of the lockdown, government services will commence full reopening from 01 June 2020.

Regions / Country
south africa
Topics
Information and communication technology
E-services
Service delivery
Document Type

7 ways technology can help the social protection response to COVID-19

Submitted by pmassetti on

Development Pathways (21.04.2020) As the COVID-19 pandemic rages like a wild inferno at a global scale, humanity is neck-deep in responding with every resource, instrument, policy and strategy that is at its disposal.

Topics
Information and communication technology
Service delivery
Digital Economy Topical Cluster
Service delivery
Document Type