Service delivery

España: Hispabot: un chatbot para resolver dudas sobre COVID19

Submitted by mmarquez on Tue, 05/19/2020 - 17:48

bayer.es (08.05.2029) El Gobierno de España ha puesto en marcha un asistente virtual llamado “Hispabot-Covid19”, que permite a los ciudadanos realizar preguntas relacionadas con la COVID-19 vía WhatsApp.

Regions / Country
spain
Global challenges
Topics
Health
Service delivery
Document Type

España: Medidas excepcionales para usuarios sin medios de autenticación electrónicos

Submitted by mmarquez on Tue, 05/19/2020 - 17:36

iustel.com (23.04.2020) Para poder dar respuesta a la necesidad de presentación de escritos, comunicaciones o solicitudes de carácter urgente e imprescindible, en aquellos casos en los que el ciudadano no dispone de medios de autenticación electrónicos (certificado digital y cl@ve), se ha habilitado una opción a través de la web de forma que cualquier interesado puede presentar escritos y solicitudes mediante el  acceso  “sin certificado”.

Regions / Country
spain
Global challenges
Topics
E-services
Service delivery
Document Type

España: Servicio CASIA para reforzar la atención del RED

Submitted by mmarquez on Tue, 05/19/2020 - 17:29

seg-social.es (22.04.2020) Para reforzar la atención que se presta al autorizado RED con el fin de proporcionar una asistencia acorde con las necesidades de este colectivo y que potencie la utilización del canal telemático, se ha puesto a disposición de los autorizados RED un nuevo servicio denominado CASIA  (Coordinación, Atención y Soporte Integral al Autorizado RED) que está disponible en la Oficina Virtual del Sistema RED y a través del cual se pueden plantear consultas, comunicar errores o incidencias,

Regions / Country
spain
Global challenges
Topics
E-services
Service delivery
Document Type

South Africa: Covid-19 grant: We can learn from Namibia

Submitted by pmassetti on Fri, 05/15/2020 - 16:18

GroundUp (29.04.2020) Introducing the new “Covid-19 grant” announced by President Cyril Ramphosa will pose a huge challenge. But South Africa can learn from Namibia, which introduced an emergency grant at the beginning of April and within three weeks had paid out nearly 580,000 people. The Covid-19 Social Relief of Distress grant of R350 per month, together with the R500 per month supplement to each Child Support Grant (CSG) recipient, provides for the first time a social safety net for able-bodied working-age adults.

Regions / Country
namibia
south africa
Topics
Service delivery
Cash transfers

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Pakistan: Ehsaas Emergency Cash Programme's payment process to commence from next week

Submitted by pmassetti on Tue, 05/12/2020 - 10:35

thenews.com.pk (05.04..2020) The Ehsaas Emergency Cash Program will help 12 million families by providing them financial assistance of Rs. 12,000 per family and the total budget approved for this initiative is Rs. 144 billion. The Kifalat beneficiaries, who were being given Rs2,000 per month, will be provided an additional Rs1,000.
Deserving families will be given Rs12,000 cash after biometric verification through 18,065 sale points or retail shops of Habib Bank Limited and Bank Al-Falah across the country.

Regions / Country
pakistan
Topics
Service delivery
Cash transfers
Document Type

India: Government to launch online portal for stranded migrant workers

Submitted by pmassetti on Mon, 04/27/2020 - 16:18

Business Standard News (26.04.2020) The Union government is going to launch an online portal for the migrant workers in the unorganised sector impacted due to a national lockdown imposed to check the spread of Covid-19 in India. The portal, which has been tentatively named by the labour and employment ministry as the National Portal for Covid-19 Affected Unorganised Migrant Workers, will gather the details of all the unorganised sector workers who are stranded in relief camps, residential or industrial clusters.

Regions / Country
india
Topics
Service delivery
Migration
Cash transfers
Document Type