Service delivery

The Future of G2P Payments: Expanding Customer Choice – G2P Network

Submitted by rruggia on

Many low-income country governments have begun to digitize government-to-person (G2P) payments by making electronic transfers directly into the accounts of individual customers.

While digitization has helped to fill the gaps in delivery, further advances are needed. Building modern payments systems can: Improve the customer experience by allowing customers to choose which providers and accounts they use to receive funds; they have a wider array of service points from which to withdraw cash; and they can switch providers.

Topics
Service delivery
Social assistance
Document Type

SPACE - Options for rapid delivery (payment) of cash transfers for COVID-19 responses and beyond | socialprotection.org

Submitted by rruggia on

This note describes the main strategies used by, and available to, countries to deliver cash support in response to the COVID-19 pandemic. The objective of the note is to inform both ongoing responses to COVID-19 and medium to long term investments in delivery mechanisms that could be used to respond to future crises.

Topics
Business process
Service delivery
Social assistance
Document Type

Viet Nam: Cash payment of social security benefits at home for April and May

Submitted by mmarquez on

vss.gov.vn (09.04.2020) Cash payment of social security benefits (pensions and social insurance allowances) at home for those beneficiaries who receive benefits in cash usually. Payments will be made in this manner for April and May, and hese will be delivered by the post service.

Regions / Country
vietnam
Global challenges
Topics
Service quality
Service delivery
COVID-19

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Document Type

Viet Nam: Online services and hotline to support social security claims

Submitted by mmarquez on

vss.gov.fv (25.05.2020) The Government Office has asked Viet Nam Social Security and localities’ People’s Committees to direct their subsidiaries to help workers impacted by the COVID-19 pandemic to complete administrative procedures and access online public services. Viet Nam Social Security’s hotline at 19009068 is in charge of helping people completing dossiers or redirecting calls to the national public service portal’s hotline at 18001096 for further assistance.

Regions / Country
vietnam
Global challenges
Topics
E-services
Service quality
Service delivery

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Document Type

Slovakia: Extension of unemployment benefit

Submitted by siha on

Ministry of Labor, Social Affairs and Family (17.07.2020) The unemployment benefit period is extended to those insured persons whose 6-month unemployment benefit period would have expired during the crisis situation related to the spread of COVID-19, ie since the declaration of the emergency on 12 March 2020.

Regions / Country
slovakia
Topics
Unemployment
Service delivery
Shocks & extreme events
Document Type

Slovakia: Extension of parental allowance

Submitted by siha on

Ministry of Labor, Social Affairs and Family (17.07.2020) In times of crisis, we are extending parental allowance to parents who lost their entitlement to it in March 2020 and later, have no job to return to, and have no other income. We will pay him until the end of the emergency. The parental allowance will be paid in the same amount as it was provided, until the end of the crisis situation.

Regions / Country
slovakia
Topics
Family benefits
Service delivery
Document Type

Burundi: Burundi's new coronavirus policy: Mass testing in Bujumbura city

Submitted by siha on

Al Jazeera (07.07.2020) Burundi has launched a campaign of mass testing for the coronavirus in the country's largest city, in a significant shift in policy for a nation which has largely ignored the dangers of the outbreak.

Many Bujumbura residents, including students, participated in the screening in three centres in the north, centre and south of the commercial capital on Monday.

Regions / Country
burundi
Global challenges
Topics
Health
Service delivery
Shocks & extreme events
Document Type

Bangladesh: Food Aid Before Eid: Free rice for 1 crore poor

Submitted by siha on

The Daily Star (08.07.2020) 

The government is set to distribute 10-kilogramme rice for free to each of over one crore "ultra-poor and destitute families" ahead of Eid-ul-Azha.

The food aid will be given to 1,00,06,869 vulnerable group feeding (VGF) card holders across the country to mitigate the consequences of disasters like flood and coronavirus outbreak.

Regions / Country
bangladesh
Topics
Service delivery
Food and nutrition
Shocks & extreme events
Document Type

You’ve Got Money: Mobile Payments Help People During the Pandemic

Submitted by pmassetti on

IMF Blog (22.07.2020) The practical challenge of quickly getting financial support in the hands of people who lost jobs amid the COVID-19 economic crisis has baffled advanced and developing economies alike. Economic lockdowns, physical distancing measures, patchy social protection systems and, especially for low-income countries, the high level of informality, complicate the task. Many governments are leveraging mobile technology to help their citizens.

Topics
E-services
Service delivery
Cash transfers

Tags

Digital Economy Topical Cluster
Service delivery
Document Type