Service delivery

Service delivery

  • Digital Platforms
  • Co-delivery
  • E-Government
  • Mobile technologies
  • Electronic ID
  • Biometrics
  • Behavioural science
  • Social Networks

Digital dystopia: how algorithms punish the poor

Submitted by pmassetti on

The Guardian (14.10.2019) In an exclusive global series, the Guardian lays bare the tech revolution transforming the welfare system worldwide – while penalising the most vulnerable

Global challenges
Digital Economy Topical Cluster
Service delivery
Document Type

Bhutan bets on digital payments to improve services

Submitted by pmassetti on

worldbank.org (12.08.2019) The new e-payment system supports seamless—and cashless—transactions between the government and banking systems, allowing salaries, pensions, payments, and benefits to be delivered without manual intervention. 

Regions / Country
Asia
Digital Economy Topical Cluster
Service delivery
Document Type

Building on Digital ID for Inclusive Services: Lessons from India

Submitted by pmassetti on

Center For Global Development (13.09.2019) India has emerged as a leader in building on its biometric digital ID (Aadhaar) to reform service and program delivery. It moved quickly to consolidate the rollout of Aadhaar, and then to embed the unique Aadhaar number into program databases.

Regions / Country
india
Digital Economy Topical Cluster
Business processes
Service delivery
Document Type

Philippines : ID system to improve targeting for cash transfer program

Submitted by pmassetti on

Philippine News Agency (09.09.2019) The country’s chief economist expects the implementation of the national identification (ID) system to improve the targeting of beneficiaries of social protection program meant to uplift the lives of the poor.

Regions / Country
philippines, the
Global challenges
Digital Economy Topical Cluster
Service delivery
Document Type

Creating access to social services using digital identity

Submitted by pmassetti on

Punch Newspapers (01.09.2019) Nigerian government has intensified the capturing of Nigerians all over the world into its identity database. IFE OGUNFUWA examines the benefits of the digital identity

Regions / Country
Africa
nigeria
Global challenges
Topics
Information and communication technology
Digital Economy Topical Cluster
Service delivery
Document Type

China: Telehealth services to be introduced in Tibetan hospitals

Submitted by dfabbri on

Xinhua (16.08.2019) The General Hospital of the People's Liberation Army (PLAGH) said Friday that it will set up 45 stations of remote medical services in public hospitals in southwest China's Tibet Autonomous Region in five years. PLAGH and the regional government reached a framework agreement on health and poverty alleviation in Lhasa, capital of Tibet on Friday. PLAGH will provide free telemedicine services for Tibetan hospitals, according to the agreement.

Regions / Country
china
Global challenges
Topics
Health promotion

Tags

Digital Economy Topical Cluster
Service delivery
Document Type

La Sécurité sociale britannique s’allie à Amazon pour conseiller les malades

Submitted by pmassetti on

usbeketrica.com (12.07.2019) « Alexa, je crois que j’ai la grippe… ». Désormais, les Britanniques peuvent se plaindre à l'assistant vocal d'Amazon de leur état de santé : la Sécurité sociale locale mise sur cette technologie pour dispenser des conseils médicaux.

Regions / Country
united kingdom
Global challenges
Topics
Information and communication technology
Digital Economy Topical Cluster
Service delivery
Document Type

Le Pass Mousso, un petit bijou de santé numérique

Submitted by pmassetti on

lemonde.fr (24.07.2019) L’Ivoirienne Corinne Maurice a créé un bracelet connecté qui contient toutes les données utiles à une prise en charge rapide et sûre des malades.

Regions / Country
côte d'ivoire
Global challenges
Digital Economy Topical Cluster
Service delivery
Document Type

Digitalisation essential for good governance in social security institutions

Submitted by dfabbri on

Vietnam News (18.07.2019) Information and communication technology resources are vital elements for governance in social security institutions, Ortiz D. Maribel, of the International Social Security Association, said. Maribel spoke at a workshop on good governance for better social security services held on Wednesday in HCM City.

Regions / Country
Asia
Global challenges
Topics
Governance and administration

Tags

Digital Economy Topical Cluster
Service delivery
Digital Economy Observatory : Only Tags
Document Type

UK: Amazon Alexa-NHS partnership splits expert opinion

Submitted by pmassetti on

BBC News (10.07.2019) Worried about a lump? Got a nasty cough that won't budge? Many people Google queries about such symptoms daily - but now they can get NHS advice instantly by asking Amazon's Alexa.

Regions / Country
united kingdom
Global challenges
Digital Economy Topical Cluster
Service delivery
Document Type