Service delivery

Service delivery

  • Digital Platforms
  • Co-delivery
  • E-Government
  • Mobile technologies
  • Electronic ID
  • Biometrics
  • Behavioural science
  • Social Networks

Effects of digitalization on the human centricity of social security administration and services

Submitted by pmassetti on Fri, 03/17/2023 - 16:20

ILO Working paper 87 (Feb 2023)  Human-centered social security administrations keep the human dimension in control of decision-making. This is made possible through the insight to be gained from digital data-driven innovation in policy and governance and managerial reforms. Moreover, there are risks associated with collecting and analysing people’s digital data analysed and using it to further automate business processes. Human centricity is examined in this paper, through a human + machine approach, starting with social policy through to service delivery.

Topics
Innovation capacity
Information and communication technology
Service delivery
Digital Economy Topical Cluster
Business processes
Service delivery
Document Type

Digital innovations in delivering social protection in rural areas: Lessons for public provisioning during the post-pandemic recovery and beyond

Submitted by pmassetti on Mon, 03/06/2023 - 16:28

International Policy Centre for Inclusive Growth (IPC-IG) (31.12.2022) Over the past 20 years, considerable progress has been made in reducing poverty worldwide, with the expansion of social protection coverage and uptake playing a key role. To strengthen and expand the public provision of social protection, countries have been investing in the development of robust delivery systems, including digital tools, especially identification and payment systems and social registries.

Topics
Information and communication technology
Digital Economy Topical Cluster
Service delivery
Document Type

Making access to social protection for workers and the self-employed more transparent through information and simplification

Submitted by pmassetti on Tue, 02/28/2023 - 16:19

European Social Policy Network (ESPN)europa.eu (31.01.2023) “Transparency” of social protection systems is essential for people's awareness of their rights and obligations concerning social protection and enables them to take informed decisions. It requires, in particular, that countries provide full information on social protection schemes, and also that they simplify, wherever needed and to the extent possible, access rules and administrative requirements linked to these schemes.

Regions / Country
european union
Global challenges
Topics
Information and communication technology
Digital inclusion
Service quality
Digital Economy Topical Cluster
Service delivery
Document Type

Next Generation government-to-person (G2P) Payments : Building Blocks of a Modern G2P Architecture

Submitted by pmassetti on Mon, 12/19/2022 - 16:20

worldbank.org (2022) As we move into an increasingly digital world, governments across the globe are leveraging new technologies to deliver services better, faster, and more transparently. Globally, over a quarter of adults are receiving payments from the government whether through public sector wages, pensions, sectoral subsidies, or social protection programs, an increase of 400 million from just four years earlier.

Global challenges
Topics
E-services

Tags

Digital Economy Topical Cluster
Service delivery
Document Type

Digitizing cash transfers to remote rural populations: challenges and solutions from the experience of Zambia

Submitted by pmassetti on Tue, 11/08/2022 - 16:49

.worldbank.org (30.09.2022) There is currently a major focus on digitization within African countries, with the interest of, on the one hand, increasing efficiency and lowering the cost-of-service delivery, and on the other hand, increasing financial inclusion for excluded parts of the population. Zambia provides an important case study of digitization of social protection transfers.

Regions / Country
zambia
Global challenges
Topics
Information and communication technology
Cash transfers
Digital Economy Topical Cluster
Service delivery
Document Type

The Role of Digital in the COVID-19 Social Assistance Response

Submitted by pmassetti on Tue, 10/18/2022 - 16:51

worldbank.org (2022) The COVID-19 pandemic resulted in vast numbers of people in need of social assistance, many of whom were not previously covered by social safety nets. To meet this unprecedented level of need, governments quickly scaled social assistance reaching over 1.7 billion people in low- and middle income countries.

Global challenges
Topics
Information and communication technology

Tags

Digital Economy Topical Cluster
Service delivery
Document Type

Transparency, exclusion and mediation: how digital and biometric technologies are transforming social protection in Tamil Nadu, India

Submitted by pmassetti on Mon, 09/19/2022 - 16:03

tandfonline.com (31.03.2021) What are the effects of biometric and digital technologies on social protection for the poor in India? Drawing on ethnographic research from rural Tamil Nadu, this paper presents evidence of how new technologies are experienced by beneficiaries of the Public Distribution System (PDS), and analyses the impacts of technology innovations on transparency, exclusion and mediation. The authors focus on the implementation of ‘smartcards,’ new digitised and Aadhaar-enabled ration cards, introduced in ration shops across Tamil Nadu in 2017.

Regions / Country
india
Global challenges
Topics
Information and communication technology

Tags

Digital Economy Topical Cluster
Service delivery
Document Type

Nigeria: Why we introduced digitalized cash transfer payments - FG

Submitted by pmassetti on Mon, 08/22/2022 - 16:58

Daily Post Nigeria (12.08.2022)  The Federal Government said the introduction of digitalized cash transfer payment will help in addressing some lapses while operating the analog payment system. Minister of Humanitarian Affairs, Disaster Management, and Social Development, Sadiya Umar Farouq, disclosed this at the official flag-off of the grant for vulnerable groups as well as the digitized payment for conditional cash transfer held in Dutse, Jigawa State.

Regions / Country
nigeria
Global challenges
Topics
E-services
Cash transfers
Digital Economy Topical Cluster
Service delivery
Document Type

Social protection and response to COVID-19 in Latin America and the Caribbean: Innovations in registration and payment systems

Submitted by pmassetti on Fri, 08/19/2022 - 16:10

International Policy Centre for Inclusive Growth (IPC-IG) (01.08.2022) The outbreak of the COVID-19 pandemic has hit the foundations of the economy and provoked devastating social effects in all the countries in the world, being Latin America and the Caribbean (LAC) one of the most affected regions.

Regions / Country
latin america
Global challenges
Topics
E-services

Tags

Digital Economy Topical Cluster
Service delivery
Document Type

Social Protection in a Pandemic – Trends, Challenges, and Technology

Submitted by pmassetti on Mon, 06/27/2022 - 16:18

Asian Development Bank (June 2022) The report, part of a GIZ-ADB collaboration, reviews trends in social protection and recent pandemic responses. It discusses how artificial intelligence (AI) tools can fit into the social protection delivery chain. It reviews the functioning of the delivery chain during the pandemic to identify gaps in social protection systems along with emerging solutions that draw on digital technology. The report includes four case studies and suggests steps policymakers could take to foster an enabling environment for the use of AI in social protection.

Topics
Information and communication technology

Tags

Digital Economy Topical Cluster
Service delivery
Document Type