Service delivery

Service delivery

  • Digital Platforms
  • Co-delivery
  • E-Government
  • Mobile technologies
  • Electronic ID
  • Biometrics
  • Behavioural science
  • Social Networks

Leveraging digital technologies for social inclusion

Submitted by pmassetti on Thu, 03/04/2021 - 15:37

UN/DESA Policy Brief #92: (Feb 2021) COVID-19 is accelerating the pace of digital transformation: implications for social inclusion

Global challenges
Topics
Information and communication technology
Digital Economy Topical Cluster
Service delivery
Document Type

Universal health coverage: pandemic boosts digital health

Submitted by pmassetti on Tue, 12/15/2020 - 15:14

weforum.org  (11.11.2020) COVID-19 has accelerated global efforts to deliver digital healthcare. The move towards value-based healthcare could facilitate universal health coverage and aid post-pandemic recovery. Millions of people living in poverty could benefit directly from new model.

Global challenges
Digital Economy Topical Cluster
Service delivery
Document Type

Digital Applications and APIs are foundational blocks for Public Sector agencies for their digital transformation journey – OpenGov Asia

Submitted by pmassetti on Fri, 12/04/2020 - 09:33

OpenGov Asia (01.12.2020) The pandemic has fundamentally changed lifestyles and thought processes across the world. There is a paradigm shift in the way people now interact with each other. With social distancing becoming the new norm, citizens are increasingly becoming dependent on technology to communicate and interact among themselves. In order to help public sector utilise digital applications and APIs to enhance service delivery and get digital transformation right, OpenGov Asia hosted an OpenGovLive!

Regions / Country
indonesia
Global challenges
Topics
E-services
Service delivery

Tags

Digital Economy Topical Cluster
Service delivery
Document Type

You’ve Got Money: Mobile Payments Help People During the Pandemic

Submitted by pmassetti on Mon, 07/06/2020 - 15:18

IMF Blog (22.07.2020) The practical challenge of quickly getting financial support in the hands of people who lost jobs amid the COVID-19 economic crisis has baffled advanced and developing economies alike. Economic lockdowns, physical distancing measures, patchy social protection systems and, especially for low-income countries, the high level of informality, complicate the task. Many governments are leveraging mobile technology to help their citizens.

Topics
E-services
Service delivery
Cash transfers

Tags

Digital Economy Topical Cluster
Service delivery
Document Type

España: Nuevo asistente virtual para facilitar la búsqueda de información y los trámites de la Seguridad Social

Submitted by mmarquez on Wed, 06/10/2020 - 14:30

revista.seg-social.es (09.06.2020) La Seguridad Social en España cuenta con un assistente virtual, ISSA (Inteligencia Artificial+ Seguridad Social) con información sobre el recién aprobado Ingreso Mínimo Vital, que se podrá solicitar a partir del próximo 15 de junio, donde encontrará respuesta a cuestiones como los requisitos, la documentación, el proceso de solicitud o la cuantía.

Regions / Country
spain
Global challenges
Topics
E-services

Tags

Digital Economy Topical Cluster
Service delivery
Document Type

India: Coronavirus pandemic underscores necessity to prioritise needs of poor via technology, says India at UN

Submitted by pmassetti on Tue, 06/09/2020 - 17:11

businesstoday.in (05.06.2020) "Prioritising the needs of the poor and vulnerable will have to receive the highest priority with respect to digital initiatives," India's Permanent Representative to the UN Ambassador T S Tirumurti said.

Regions / Country
india
Topics
Information and communication technology
Digital Economy Topical Cluster
Service delivery
Document Type

Bangladesh : Distributing relief in a pandemic: Lessons learned about digital cash transfers during COVID-19

Submitted by pmassetti on Fri, 06/05/2020 - 16:28

brac.net (14.05.2020) Almost 18 million people live in extreme poverty in Bangladesh. The impact of COVID-19 on their livelihoods has been catastrophic. Research by BIGD and PPRC shows a 73% drop in income in households living in extreme poverty when measured in the first week of April 2020 compared to two months prior. The biggest challenge during COVID-19 is how to get relief to these people, who often live in hard-to-reach areas.

Regions / Country
bangladesh
Topics
Information and communication technology
E-services
Cash transfers
Digital Economy Topical Cluster
Service delivery
Document Type

7 ways technology can help the social protection response to COVID-19

Submitted by pmassetti on Thu, 05/28/2020 - 15:03

Development Pathways (21.04.2020) As the COVID-19 pandemic rages like a wild inferno at a global scale, humanity is neck-deep in responding with every resource, instrument, policy and strategy that is at its disposal.

Topics
Information and communication technology
Service delivery
Digital Economy Topical Cluster
Service delivery
Document Type

Is COVID-19 Pakistan’s Black Swan Event for Digital Payments?

Submitted by pmassetti on Mon, 05/04/2020 - 17:19

Center For Global Development (01.05.2020) The Ehsaas Emergency Cash program was launched at the end of March to distribute funds to 12 million families (an estimated 67 million people) whose livelihood has been severely impacted by the COVID-19 epidemic or its aftermath. Each eligible family is entitled to 12,000 Pakistani rupees (PKR), equivalent to $72.07. As of the end of April, 6.6 million beneficiary families representing some 37 million people had already received the payment, for a total of PKR 79.2 billion ($476 million).

Regions / Country
pakistan
Topics
Cash transfers

Tags

Digital Economy Topical Cluster
Service delivery
Digital Economy Observatory : Only Tags
Document Type

India starts Aadhaar updating facility through common service centres

Submitted by pmassetti on Thu, 04/30/2020 - 16:31

opengovasia.com (29.04.2020) 20,000 common service centres will offer an Aadhaar updating service, catering to a large number of citizens in rural parts of the country.

Regions / Country
india
Global challenges
Digital Economy Topical Cluster
Service delivery
Document Type