Service delivery

Service delivery

  • Digital Platforms
  • Co-delivery
  • E-Government
  • Mobile technologies
  • Electronic ID
  • Biometrics
  • Behavioural science
  • Social Networks

Towards a more digital social security coordination: Commission proposes steps to make it easier for Europeans to live, work and travel abroad

Submitted by pmassetti on

European Commission (06.09.2023) the Commission has proposed concrete steps to further digitalise the coordination of social security systems in Europe, in a dedicated Communication. The communication lays out actions to make access to social security services quicker and simpler across borders by making full use of digital tools, reducing administrative burden for citizens and business. This will improve the exchanges of information between national social security institutions and speed up the recognition and granting of eligible benefits across borders.

Regions / Country
Europe
Global challenges
Topics
Data sharing
Interoperability
Digital Economy Topical Cluster
Service delivery
Document Type

Social services in Europe: Adapting to a new reality

Submitted by pmassetti on

Eurofound (16.08.2023) This report addresses the impact of the COVID-19 crisis on social services in the EU. While the pandemic negatively affected social services, it nevertheless provided lessons on how to adapt them in response to new challenges and social risks. One lesson, for instance, is that policies should be developed to make better use of digitalisation in the sector, to improve access to new technologies and training for both workers and services’ target groups.

Regions / Country
Europe
Global challenges
Topics
Digital inclusion
Social assistance
Digital Economy Topical Cluster
Service delivery
Document Type

Digital transformation of social security administration and services: A comparative analysis of Australia, Canada, Denmark and France

Submitted by pmassetti on

ilo.org (June 2023) The digital transformation of social security administration and services is complex and multifaceted. It requires careful consideration of various factors, such as the legal and regulatory frameworks, technological infrastructure, and social and cultural norms. This comparative analysis examines the digital transformation of social security administration and services in four countries - Australia, Canada, Denmark, and France - and identifies the key drivers, challenges, and key lessons learned.

Topics
Technological transition
Digital Economy Topical Cluster
Business processes
Service delivery
Document Type

Effects of digitalization on the human centricity of social security administration and services

Submitted by pmassetti on

ILO Working paper 87 (Feb 2023)  Human-centered social security administrations keep the human dimension in control of decision-making. This is made possible through the insight to be gained from digital data-driven innovation in policy and governance and managerial reforms. Moreover, there are risks associated with collecting and analysing people’s digital data analysed and using it to further automate business processes. Human centricity is examined in this paper, through a human + machine approach, starting with social policy through to service delivery.

Topics
Innovation capacity
Information and communication technology
Service delivery
Digital Economy Topical Cluster
Business processes
Service delivery
Document Type

Digital innovations in delivering social protection in rural areas: Lessons for public provisioning during the post-pandemic recovery and beyond

Submitted by pmassetti on

International Policy Centre for Inclusive Growth (IPC-IG) (31.12.2022) Over the past 20 years, considerable progress has been made in reducing poverty worldwide, with the expansion of social protection coverage and uptake playing a key role. To strengthen and expand the public provision of social protection, countries have been investing in the development of robust delivery systems, including digital tools, especially identification and payment systems and social registries.

Topics
Information and communication technology
Digital Economy Topical Cluster
Service delivery
Document Type

Making access to social protection for workers and the self-employed more transparent through information and simplification

Submitted by pmassetti on

European Social Policy Network (ESPN)europa.eu (31.01.2023) “Transparency” of social protection systems is essential for people's awareness of their rights and obligations concerning social protection and enables them to take informed decisions. It requires, in particular, that countries provide full information on social protection schemes, and also that they simplify, wherever needed and to the extent possible, access rules and administrative requirements linked to these schemes.

Regions / Country
european union
Global challenges
Topics
Information and communication technology
Digital inclusion
Service quality
Digital Economy Topical Cluster
Service delivery
Document Type

Next Generation government-to-person (G2P) Payments : Building Blocks of a Modern G2P Architecture

Submitted by pmassetti on

worldbank.org (2022) As we move into an increasingly digital world, governments across the globe are leveraging new technologies to deliver services better, faster, and more transparently. Globally, over a quarter of adults are receiving payments from the government whether through public sector wages, pensions, sectoral subsidies, or social protection programs, an increase of 400 million from just four years earlier.

Global challenges
Topics
E-services

Tags

Digital Economy Topical Cluster
Service delivery
Document Type

Digitizing cash transfers to remote rural populations: challenges and solutions from the experience of Zambia

Submitted by pmassetti on

.worldbank.org (30.09.2022) There is currently a major focus on digitization within African countries, with the interest of, on the one hand, increasing efficiency and lowering the cost-of-service delivery, and on the other hand, increasing financial inclusion for excluded parts of the population. Zambia provides an important case study of digitization of social protection transfers.

Regions / Country
zambia
Global challenges
Topics
Information and communication technology
Cash transfers
Digital Economy Topical Cluster
Service delivery
Document Type

The Role of Digital in the COVID-19 Social Assistance Response

Submitted by pmassetti on

worldbank.org (2022) The COVID-19 pandemic resulted in vast numbers of people in need of social assistance, many of whom were not previously covered by social safety nets. To meet this unprecedented level of need, governments quickly scaled social assistance reaching over 1.7 billion people in low- and middle income countries.

Global challenges
Topics
Information and communication technology

Tags

Digital Economy Topical Cluster
Service delivery
Document Type

Transparency, exclusion and mediation: how digital and biometric technologies are transforming social protection in Tamil Nadu, India

Submitted by pmassetti on

tandfonline.com (31.03.2021) What are the effects of biometric and digital technologies on social protection for the poor in India? Drawing on ethnographic research from rural Tamil Nadu, this paper presents evidence of how new technologies are experienced by beneficiaries of the Public Distribution System (PDS), and analyses the impacts of technology innovations on transparency, exclusion and mediation. The authors focus on the implementation of ‘smartcards,’ new digitised and Aadhaar-enabled ration cards, introduced in ration shops across Tamil Nadu in 2017.

Regions / Country
india
Global challenges
Topics
Information and communication technology

Tags

Digital Economy Topical Cluster
Service delivery
Document Type