E-services

Japan: Business Sustainable Subsidy

Submitted by siha on

Jizokuka-kyufukin (01.09.2020) One time subsidy for small and medium-sized enterprises and sole proprietors whose  sales of any month from January to December reduced by at least 50% compared to that of last year. The amount is 2,000,000 yen maximum for SMEs, and 1,000,000 yen maximum for sole proprietors including freelances. Application can be done online during 1st May 2020 to 15th January 2021.

Regions / Country
japan
Topics
Information and communication technology
E-services
Cash transfers
COVID-19
Financial crisis
Document Type

Digital Technology in Social Assistance Transfers for COVID-19 Relief: Lessons from Selected Cases

Submitted by pmassetti on

cgdev.org (Sept 2020) Many countries have launched unprecedented relief packages to cushion the economic and social impact of the COVID-19 pandemic. This short review considers some initial lessons emerging from selected countries around the use of digital technology to implement these government-to-people (G2P) social transfer programs. Information is still limited on how well the programs have functioned; in particular, there is a dearth of rapid demand-side survey evidence on the experience of beneficiaries receiving transfers and the likely magnitudes of inclusion and exclusion errors.

Topics
E-services
Cash transfers
Document Type

Public employment services: Digital channels improve access to employment support

Submitted by pmassetti on

ilo.org (26.08.2020) A new ILO policy brief shows how public employment services are using technology to increase the help available to people whose jobs have been affected by COVID-19.

Topics
Unemployment
E-services
Service delivery

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Document Type

Korea: Text alerting on COVID-19 outbreak areas/zones

Submitted by mmarquez on

sciencedirect.com (05.05.2020) One of the most effective ways that the Korean government rapidly dispersed these daily updates is emergency SMS messages. All citizens receive daily alert messages through their mobile phones from their local authorities. The alert message arrives with a 40–60 db alarm sound, and contains information from KCDC about newly confirmed patients and their recent trajectories if available.

Regions / Country
korea, Republic of
Global challenges
Topics
Health promotion
Health insurance
E-services
Communication
Document Type

Saudi Arabia: Increase in customer attention hours at the Public Pension Agency

Submitted by mmarquez on

Public Pension Agency (28.04.2020) The call center is fully prepared and staffed (remotely) throughout the month of Ramadan to receive all incoming calls, and to deal with them as determined by the nature of the required service throughout the week from Sunday to Thursday from ten in the morning until four in the evening, and from nine in the evening until one in the morning, and on Friday from one in the evening until five in the evening and from nine in the evening until one in the morning.

Regions / Country
saudi arabia
Global challenges
Topics
E-services
Client
Service quality
Service delivery
Document Type

Georgia: Registration to receive assistance in the amount of 200 GEL for children through the age of 17 is taking place on a special portal

Submitted by siha on

Government of Georgia (16.08.2020) Registration to receive assistance in the amount of 200 GEL for children through the age of 17 is taking place on a special portal at http://daxmareba.moh.gov.ge/. Registration will be open until 1 December. The disbursement of financial assistance will begin in September this year. The provision of assistance in the amount of 200 GEL for each child through the age of 17 became possible as a result of the mobilization of finances in the StopCoV Fund with the help of Georgian citizens, Bidzina Ivanishvili, and businesses.

Regions / Country
georgia
Topics
Family benefits
Information and communication technology
E-services
Cash transfers
COVID-19
Document Type

Estonia created Suve, a state-approved automated chatbot to provide trustworthy information during the COVID-19 situation - Work in Estonia

Submitted by rruggia on

Suve is already working on the webpages of Government of Estonia, Estonia’s Health Board, Ministry of Social Affairs, Work in Estonia, International House of Estonia and Invest in Estonia – with other sites soon to follow. During the emergency situation in Estonia, Suve focuses on questions related to the crisis situation. Her main goals are to find official information during the crisis situation, keep various emergency phone lines free for those in need of information that she cannot provide and help prevent the spread of fake news.

Regions / Country
estonia
Topics
Artificial intelligence
E-services

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Document Type

Suve – chatbot by eeBot

Submitted by rruggia on

Suve  is an automated chatbot, whose main task is to make sure that you and everyone living in or visiting Estonia get their questions answered from official sources. Suve has been integrated into several public websites. During the emergency situation related to COVID-19, she helps to provide accurate and trustworthy information in English, Estonian and Russian.

 

Regions / Country
estonia
Topics
Artificial intelligence
E-services

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Document Type

Uruguay: Autorizaciones especiales de cobro en junio para mayores de 65 años

Submitted by mmarquez on

bps.gub.uy (21.05.2020) Debido a que continúa la situación de emergencia sanitaria, BPS vuelve a dar la posibilidad a quienes tengan 65 años o más y cobren sus prestaciones en redes de cobranza descentralizada o en locales de pago del BPS, que puedan autorizar a otra persona a cobrar sus prestaciones en junio, a través de un sencillo trámite telefónico o por Whatsapp.

Regions / Country
uruguay
Global challenges
Topics
Old-age pensions
E-services
Service quality
Service delivery

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Document Type