On 3 to 5 May 2017, an international workshop re-inventing public service delivery took place in Singapore and Johor Bahru, Malaysia focusing on delivering services through one-stop shops (OSS). The workshop focused on citizen centric OSS, presenting examples from a wide range of contexts, including Albania, Azerbaijan, Bangladesh, Kazakhstan, Malaysia, Moldova, and Vietnam, to illustrate the diverse experiences and models. The objective of this workshop was to strengthen government capacity for the design and implementation of OSS for public services.

afro.who (26.10.2017) With Africa currently undergoing a digital revolution, the World Health Organization Regional Office for Africa and the International Telecommunications Union (ITU) today signed a Cooperation Agreement in Geneva, on using digital services to save lives and improve people’s health.

SunStar 25.10.2017)  The Employees Compensation Commission (ECC) is stepping up its efforts to increase awareness on the programs and services it provides by utilizing an online application as platform to reach more potential recipients.

Accenture 2015 - Governments need to drive digital at depth to rebuild public accountability and boost their mission productivity. But that means instigating digital change, not just reacting to it. By becoming digital disruptors themselves, not just adding digital services but digitalizing to transform their operations, governments can seize the initiative from the nimble new entrants invading their traditional turf and greatly enhance their own competitiveness.

The Exponent Telegram (17.10.2017) Preventing and understanding respiratory diseases, especially those faced by coal miners, is one of the core missions of the National Institute for Occupational Safety & Health, Respiratory Health facility in Morgantown. A part of the Centers for Disease Control and Prevention, NIOSH has facilities across the country. The one in Morgantown, next door to Ruby Memorial Hospital, opened in 1996. One of the facility’s four divisions is dedicated to respiratory health research and implementing new discoveries to the workplace.

it-finanzmagazin (25.09.2017)  Eine Studie zur Digitalisierung im Gesund­heits­wesen (Download) zeige oftmals noch eine große Lücke zwischen Anspruch und Realität. Versicherte der Privaten Krankenversicherung (PKV) wünschen sich häufig eine digitale Abrechnung, Ärzte sind dabei aber noch sehr zögerlich. Eine elektronische Patientenakte würden aber sowohl Ärzte als auch Patienten sehr begrüßen und sehen darin mehrere Vorteile.

European Economic and Social Committee (20.09.2017) The EESC believes that equal access to healthcare, one of the main objectives of health policies, can benefit from digital support provided certain conditions are met: equal geographical coverage; bridging the digital divide; interoperability among the various components of the digital architecture (databases, medical devices); and protection of health data which must under no circumstances be used to the detriment of patients.

People in virtually every country in the world now come into contact with digital technology and experiences every day. And research shows consistently that their expectations and attitudes towards digital vary widely. When you ask citizens in different countries how comfortable they feel about sharing data online, data privacy, or the risk of their data being misused, you consistently find their responses differ sharply.

BiometricUpdate (27.07.2017) The Philippines’ government will soon roll out a national identification (ID) system following President Duterte’s approval of the project intended to enhance the delivery of government services, according to a report by Manila Bulletin.