European Social Policy Network (ESPN), europa.eu (31.01.2023) “Transparency” of social protection systems is essential for people's awareness of their rights and obligations concerning social protection and enables them to take informed decisions. It requires, in particular, that countries provide full information on social protection schemes, and also that they simplify, wherever needed and to the extent possible, access rules and administrative requirements linked to these schemes.

spdci.org (2023) - This document offers guidance on the application of the PDDs to social protection. After presenting the background and objectives, it sets out how each principle applies to digital social protection solutions. First, the original definition is presented for each principle, followed by the social protection perspective, and the key actions to apply it in practice. Barriers to implementation are highlighted and ways to overcome these barriers suggested. Country-level examples of good and bad practices, as well as additional resources, are provided throughout.

worldbank.org (14.02.2023) Imagine this scenario. A mother delivers a child at a health facility. When the birth is recorded in the health information system, it notifies the ward office. The mother receives a call from the ward office to register her child’s birth. At the time of birth registration, she learns if the child is eligible to receive a child nutrition grant. She also receives information about vaccinations and early childhood education. The birth registration system is linked to a household registry.

International Policy Centre for Inclusive Growth (IPC-IG) (01.08.2022) The outbreak of the COVID-19 pandemic has hit the foundations of the economy and provoked devastating social effects in all the countries in the world, being Latin America and the Caribbean (LAC) one of the most affected regions.

Asian Development Bank (March 2021) This brief presents digital and online platforms for civil services in Asia and the Pacific, along with recommendations for holistic government interventions and reforms in policies, business processes, and management systems.