Service delivery

Maldives: Providing services via online platforms

Submitted by mmarquez on

en.pension.gov.mv (11.03.2020) As a precautionary measure to COVID-19, Pension Office has decided to opt for utilising online platforms effective today.  For information, assistance, and submission of documents, clients are encouraged to use online services rather than visiting our reception. 

Regions / Country
maldives
Global challenges
Topics
E-services
Service delivery
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Iran: $305 million to Support Those Who Have Lost Jobs Amid Coronavirus Outbreak

Submitted by mmarquez on

financialtribune.com (06.04.2020) The government will allocate 50,000 billion rials ($305 million) to Unemployment Insurance Fund to support those who have lost their jobs amid the outbreak of coronavirus, an official with the Ministry of Cooperatives, Labor and Social Welfare said.

Regions / Country
iran
Global challenges
Topics
Unemployment
Service delivery

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Israel: All coronavirus related guidelines of the National Insurance Institute

Submitted by cambrosio on

Meassssbtl.gov.il (03.04.2020) Due to the economic and Unemployment crisis (over 900k new unemployed or employees sent on unpaid leave compared to 160k existing unemployed ) following COVID-19 epidemic special interruption orders and provisional legislation were set in order to assist the insured residents.

Regions / Country
israel
Global challenges
Topics
Medical care
Disability
Children
Unemployment
E-services
Service delivery
Document Type

France: MSA: une plateforme en ligne permettant à ses assurés de demander par eux-mêmes un arrêt de travail sans prescription médicale s’ils sont considérés comme étant des personnes à risque

Submitted by pmassetti on

La Mutualité sociale agricole (MSA), a déployé une plateforme en ligne permettant à ses assurés de demander par eux-mêmes un arrêt de travail sans prescription médicale s’ils sont considérés comme étant des personnes à risque et s’ils sont affiliés à la MSA.

Regions / Country
france
Topics
Cash sickness benefits
Service delivery
Document Type

Madagascar: Fund members are encouraged to submit claims electronically

Submitted by mmarquez on

 

cnaps.mg (26.03.2020) For us members of the CNaPS, we are told that starting Monday, March 30, 2020, the offices of CNAPS will be closed throughout Antananarivo except for the office space that is open from 8 am-12pm. All social security benefits will be paid. Members are encouraged to submit the documents online. 

Additionally, users are encouraged to use mobile banking and to make use of the newly available free phone number to contact the CNaPs.

Regions / Country
madagascar
Global challenges
Topics
Service delivery
Document Type

Russia: Kazan city will deliver shopping of the elderly home

Submitted by mmarquez on

rg.ru (20.03.2020) A hotline has been opened in Kazan for single elderly citizens in connection with the threat of the spread of coronavirus. Pensioners will be able to order food and medicine delivery by phone to their homes so that they do not go out into public places once again. According to the Rospotrebnadzor, people over the age of 60 are especially exposed to COVID-19. With the disease, the risk of complications, including viral pneumonia, is high. To provide the elderly with everything necessary will be specially formed units from social workers and volunteers.

Regions / Country
Russian Federation
Global challenges
Topics
Service delivery
Social assistance

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Brasil: El gobierno inyectará 26.705 millones por el coronavirus

Submitted by mmarquez on

europapress.es (17.03.2020) Se destinarán hasta 83.400 millones de reales (15.140 millones de euros) a la población más vulnerable, un total de 59.400 millones de reales (10.778 millones de euros) al mantenimiento de puestos de trabajo y al menos 4.500 millones de reales (816 millones de euros) a la lucha directa contra la pandemia. Esta partida presupuestaria se une a algunas medidas que el Ejecutivo de Jair Bolsonaro ha adoptado durante las últimas semanas.

Regions / Country
brazil
Global challenges
Topics
Old-age pensions
Contribution collection and compliance
Service delivery

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Let's Rethink Open Government to Deliver Public Services

Submitted by pmassetti on

Open Government Partnership (05.02.2019) Service delivery is a critical frontier for an open government strategy. Public services are not only a key interface of people’s interaction with government, they also serve as a thermometer that can indicate a citizen’s satisfaction and trust in government.

Global challenges
Topics
Service delivery
Document Type