Service delivery

New Zealand: SmartStart a new type of service

Submitted by massetti on

digital.govt.nz (18.12.2017) In December 2016, 4 agencies launched SmartStart, the first-ever government ‘life event’ project — a new approach where government services are based on key events in people’s lives, rather than how government agencies are set up.

Regions / Country
new zealand
Global challenges
Topics
Family benefits
Maternity
Information and communication technology
E-services
Service delivery
Digital Economy Topical Cluster
Service delivery
Document Type

Design Thinking for the Public Sector

Submitted by massetti on

Impact Insurance (dec 2017) Since May 2017, the ILO´s Impact Insurance Facility has been working in partnership with the National Health Insurance Authority (NHIA) in Ghana. The project aims to expand population coverage of the National Health Insurance Scheme by designing a simplified user-friendly digital renewal process.

Regions / Country
ghana
Topics
Health insurance
E-services
Service quality
Service delivery
Digital Economy Topical Cluster
Service delivery
Document Type

India: Savings via DBT cross Rs 58k cr mark: Ravi Shankar Prasad

Submitted by massetti on

 The Economic Times (28.09.2017)  Government has saved Rs 58,000 crore through the Direct Benefit Transfer (DBT) scheme used in various subsidy programmes, Union Minister Ravi Shankar Prasad said today. The electronics and IT minister said the government is utilising digital technology to bring about changes that benefit poor and underprivileged.

Regions / Country
india
Topics
Technological transition
Service delivery
Old_Global Challenges
Digital Economy Topical Cluster
Service delivery
Document Type