Service delivery

Service delivery

  • Digital Platforms
  • Co-delivery
  • E-Government
  • Mobile technologies
  • Electronic ID
  • Biometrics
  • Behavioural science
  • Social Networks

Emerging Technologies Enabling Data-Driven Policy & Practice - Series Introduction

Submitted by massetti on

SAP Institute for Digital Government (May 2018) This series examines two areas of interest to members of the International Social Security Association (ISSA):  contemporary applications of big data analytics within the context of Social Security; and the opportunity for emerging technologies to extend and enhance current analytical techniques to deliver better social and economic outcomes.

Digital Economy Topical Cluster
Big Data
Service delivery
Document Type

Overcoming Big Data Challenges with Real-Time Computing (Emerging Technologies Enabling Data-Driven Policy & Practice Series)

Submitted by massetti on

SAP Institute for Digital Government (May 2018) This series examines areas of interest to members of the International Social Security Association (ISSA) related to emerging technologies enabling data-driven policy and practice. All modern governments have rich stores of customer and case data, but most government agencies struggle to convert this data into meaningful information and actionable insights.

Digital Economy Topical Cluster
Big Data
Service delivery
Document Type

France: Alan launches Alan Map to find doctors around you

Submitted by massetti on

TechCrunch (04.07.2018) Health insurance startup Alan has launched a new product in France called Alan Map. It’s a dead simple way to find GPs, dentists, ophthalmologists and more around you.

Regions / Country
france
Global challenges
Topics
Health
Digital Economy Topical Cluster
Service delivery
Document Type

ICT Services by Persons with Disabilities and with Specific Needs (ITU)

Submitted by ruggia on

ITU (2017) The report is a practical tool aiming at assisting administrations in implementing ICT accessibility for persons with disabilities in their respective countries. It also provides resources and addresses a series of questions, including: What changes must be made to existing legislation to promote ICT accessibility? How to promote accessibility in public ICT spaces, such as telecentres and public pay phones? Which requirements for public procurement, including commercial best practices relating to telecommunications/ICT, should apply to persons with disabilities?

Global challenges
Topics
Information and communication technology
Extension of coverage
Digital Economy Topical Cluster
New risks
Service delivery
Document Type

France: Comment l'intelligence artificielle veut-elle vous aider à trouver un emploi ?

Submitted by fabbri on

franceinter (20.06.2018) Ce mercredi, les ministres Gérald Darmanin et Mounir Mahjoubi lèvent le voile sur 17 projets imaginés pour améliorer la qualité de l'action publique grâce au numérique, qui feront l'objet de 200 millions d'euros d'investissements. Parmi eux, le recours à l'intelligence artificielle par Pôle Emploi.

Regions / Country
france
Global challenges
Topics
Employment
Information and communication technology
Digital Economy Topical Cluster
Labour market
Service delivery
Digital Economy Observatory : Only Tags
Document Type

[Report] Is biometric technology in social protection programmes illegal or arbitrary? An analysis of privacy and data protection

Submitted by massetti on

Ilo working paper (05.06.2018) Social protection programmes require processing significant data amounts, including often-sensitive information such as household assets, health status and physical or intellectual disabilities. Now more than ever, it is critical to address issues of privacy and data security in social protection programme design, implementation and evaluation.

Global challenges
Topics
E-services

Tags

Digital Economy Topical Cluster
Service delivery
Document Type

Digital Public Services | Scoreboard | Digital Single Market

Submitted by massetti on

Find here the reports and analysis on the trends of ICT-enabled benefits for public services, including studies on eGovernment and eHealth provided by the European Commission. Moreover, you will find also external studies conducted at the request of the European Commission.

Regions / Country
european union
Digital Economy Topical Cluster
Service delivery

First healthcare regulatory sandbox launched in Singapore for telemedicine services

Submitted by massetti on

OpenGovAsia (19 april 2018) This is part of the Ministry of Health's new Licensing Experimentation and Adaptation Programme which seeks to enable new and innovative healthcare models and services to be developed and refined in a safe and controlled environment.

Global challenges
Digital Economy Topical Cluster
Service delivery
Document Type

Chinese Government pushing for integration of Internet technologies with healthcare

Submitted by massetti on

opengovasia.com (30.04.2018) The top two levels of hospitals within the three-tier hospital system will be encouraged to provide online services, including consultation, reservation and test result inquiry. The health authority intends to issue detailed online hospital regulations by May.

Regions / Country
china
Global challenges
Topics
Medical care
Digital Economy Topical Cluster
Service delivery
Document Type