Web application that allows salaried workers to obtain an official certificate of their incomes, validated by the Federal Administration of Public Revenue (Administración Federal de Ingresos Públicos (AFIP)). Workers can use this certificate, issued by the national Government, as a proof of income, presenting it as a backup on loans, rent or warranty. Moreover, the receiving entity (business, bank, etc.) can check the certificate online at the AFIP website and confirm its veracity.

Following a labour court ruling, determining whether a work relationship truly existed based on certain contractual circumstances, it is necessary to record the data collected from such rulings in order to formalize the collection of the social security debt and record the social security history of the employment relationship for the benefit of the worker.

One of the main problems in our society is undeclared employment, with the consequences that it entails, especially in its impact on the most vulnerable sectors of society.

This problem raised the need to develop new auditing instruments to contribute effectively to the fight against informality and social exclusion. One of these instruments is the implementation of Minimum Worker Indicators (Indicadores Mínimos de Trabajadores (IMT)), which contributes to social inclusion.

The "Trabajo Registrado en Línea" (TRL) (Online Work Registration) system is an auditing tool which enables the information that the employer submits in his monthly social security sworn statements to be consulted online, as well as other information from the auditing body's databases, which can then be immediately compared with the economic reality observed during on-site inspections.

A joint project by the Federal Administration of Public Resources (AFIP) and the Ministry of Labour which simplifies employers' obligations and reduces the administrative burden related to "work" and "social security", ensuring the quality and consistency of information.

The application involves uploading a file each month, making it possible to fulfil all obligations in a single act and to obtain the following documents in digital form:

The international community discusses the impact of noncommunicable diseases (NCD) such as heart disease, diabetes, obesity, tobacco-related diseases and cancer, among others. NCDs account for 60% of morbidity and mortality rates worldwide. In Argentina, this percentage is even higher, reaching 80%, according to the study published by the World Health Organization (WHO) in 2014: Noncommunicable Diseases (NCD) Country Profiles 2014.

Contributions online is a real-time online system enabling workers to access data on the contributions made by their employer to all branches of social security, through a single and intuitive interface and in a simple and easily accessible manner.

Preventing professional risks requires teamwork and network efforts. Our experience as a Mutual Fund that employs 2,233 officials and provides care services of every sort to approximately 83,000 associates indicates that it is essential to work on the continuous improvement of the promotion, prevention, and health care in the workplace.

In the framework of the policies for technological innovation of management, the resource My Mobile ANSES was created with the purpose of achieving fluid and direct communication via the mobile phone. This application seeks to facilitate and expedite the paperwork and queries that citizens carry out daily. In only one year of implementation, this application reached more than 190,000 total downloads in Android systems, with a rating of 3.72 stars out of 5, assigned by users.

The National Prevention Programme for Different Branches of Activity formulates policies to prevent occupational risks in a multi-sectoral manner. In terms of risks and the impact of work accidents, the particularities of different branches of activity, both from goods and service industries, has motivated the Superintendency to undertake the initiative of launching this program.

This is a simplified online registration system which identifies current domestic work employment relationships, by providing notifications of the employment and dismissal of staff.

The social security system in Chile grants workers the right to take leave or to reduce their working day hours when faced with a disease that creates temporary disability. This right is materialized in an instrument called “medical leave”. Formal proceedings to obtain this leave must be carried out in person, filling in paper forms. These proceeding can be cumbersome and inefficient.

On December 2012, a total of 32,103 covered patients had been waiting for 432 days (on average) to undergo a surgical procedure, which translated into 50 per cent of dissatisfaction and reliability loss that showed up in several surveys.

Therefore, the top management established - as an institutional policy - a new model called Trust-Building Plan: More Surgeries, Less Waiting, which turns the waiting into a new opportunity to get back the trust of covered patients and associates, and to increase user's satisfaction.

• Recruitment of Human Resources in the Social Health Insurance Institute (Seguro Social de Salud (EsSalud) was carried out through the reception of documents that were delivered physically in the same Assistance Network (or Hospital), producing an applicant participation lower than expected (mainly in positions for specialty physicians in more remote areas of the country), shortage in Human Resources, and complaints from citizens through the country.

Nursing care focuses on providing timely, ongoing, efficient, and human care directed towards the service provider and the user's satisfaction, contributing to the quality of care services in The National Cardiovascular Institute (Instituto Nacional Cardiovascular (INCOR)), EsSalud.

The Repeatable Medical Prescriptions Programme aims to keep track of prescriptions for beneficiaries who go to first and second level medical units and follow controlled treatments for chronic-degenerative diseases, so that the patient can refill their medication over a period of 90 days, i.e. on the first consultation and the following two months. This optimizes the agenda of doctors who can provide services to other patients.

Under the Adult Overweight and Obesity Preventive and Curative Programme (Programa de Prevención y Regresión del Sobrepeso y Obesidad (PPRESyO)), the follow-up of patients used to be done empirically by means of a flat file, which resulted in lack of monitoring. For this reason, it was necessary to develop a user-friendly and intuitive technological platform to improve the service. This platform consists of tools for nutritional diagnosis, a calculator of protein and carbohydrate distribution, and the monitoring of the patient's diet.

During the second half of 2013 and the first of half 2014, a comprehensive analysis including all delegations and national administrative units identified the need to develop a tool to provide information and advice to beneficiaries in relation to their personal loans, thus avoiding unnecessary visits to the offices of the State Employees' Social Security and Social Services Institute (Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado (ISSSTE)).

• Nowadays, new technologies offer the opportunity to improve the quality of life of those who use them. In its mission to contribute to the satisfaction and overall wellbeing of its beneficiaries, as well as to provide better quality services, the State Employees' Social Security and Social Services Institute (Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado (ISSSTE)) has been constantly innovating.

The tendency to care for people with health impairments at home has been growing in recent decades. This has led health and social security institutions to identify households as settings for care, and the family, as a fundamental element to support this practice. In this context, the State Employees' Social Security and Social Services Institute (Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado (ISSSTE)) has developed an interactive multimedia course that can be consulted by anyone with internet access.

This service was created to standardize the scheduling of medical consultations, by integrating communication technologies and institutional systems such as the on-line validation of rights. This contributes to the allocation of communities in the same medical unit, strengthening the concept of family medicine and reducing waiting times to access the service.

This good practice, Consultas ANSES, was aimed at creating a new channel of direct communication with citizens through social networks, with the objective of answering queries on social security programmes and benefits in an easy and fast way. This application for online queries is directed to social networks users and, in a year of implementation, managed to answer in real time their most frequently asked questions (FAQ) and to solve complex queries by means of a personalized customer service.