US: Veterans Affairs changing customer service frame of reference with new framework

Submitted by monitor on Thu, 10/15/2015 - 14:26

URL

http://federalnewsradio.com/management/2015/10/va-changing-customer-service-fra…

Body

FederalNewsRadio.com (08.10.2015) The Veterans Affairs Department’s ongoing goal to provide world class customer service always begins with a simple premise: understand the veterans experience first and foremost.

Regions / Country

United States

Topics

Service quality

US: Veterans Affairs changing customer service frame of reference with new framework

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