The tendency to care for people with health impairments at home has been growing in recent decades. This has led health and social security institutions to identify households as settings for care, and the family, as a fundamental element to support this practice. In this context, the State Employees' Social Security and Social Services Institute (Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado (ISSSTE)) has developed an interactive multimedia course that can be consulted by anyone with internet access.

This service was created to standardize the scheduling of medical consultations, by integrating communication technologies and institutional systems such as the on-line validation of rights. This contributes to the allocation of communities in the same medical unit, strengthening the concept of family medicine and reducing waiting times to access the service.

This good practice, Consultas ANSES, was aimed at creating a new channel of direct communication with citizens through social networks, with the objective of answering queries on social security programmes and benefits in an easy and fast way. This application for online queries is directed to social networks users and, in a year of implementation, managed to answer in real time their most frequently asked questions (FAQ) and to solve complex queries by means of a personalized customer service.

The main line of action of the Mutual Association for the Protection of the Family is to provide for the health of its members; to that end, it promotes the primary health care model, which provides access to an inclusive, participatory and effective healthcare system.

The Social Service of the Mutual Association has developed the area of occupational therapy, focusing on prevention and the promotion of health and welfare, functional performance assistance services and therapeutic activity workshops.

In 2013, various actions allowed to eliminate the need for pensioners to validate their rights on-site. This practice required pensioners to go personally twice a year to the State Employees' Social Security and Social Services Institute (Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado (ISSSTE)) to prove they were alive and that they continued to collect their pensions. In these periods, nearly a million pensioners, most of them aged 65 and over, attended one of the 365 national offices.

Inspired by its compromise with social transformation, Compensar designed and implemented on its own initiative a pioneering model of participation in social housing (Intervención en Vivienda de Interés Social (VIS)), aimed at building communities beyond housing delivery.

By means of a coaching process, the new families of VIS projects led by Compensar develop social and civic skills that stimulate the sense of community ownership. It also improves their quality of life, ensuring communal life, training leaders and creating opportunities for integral growth.

The development and implementation of the Customer Experience Centre involved a previous project (from 2012 to 2014). Since January 2015, the Family Allowances Fund launched a new project that focuses on the client’s emotions and experience when interacting with service providers.

In recent years, the National Social Security Administration (Administración Nacional de la Seguridad Social (ANSES)) has become an agency for the rapid implementation of public policies related to the social rights of citizens. To this end, the ANSES made available a range of new services by means of an online system that generates new forms to access benefits in real-time.

The Universal Child Allowance (Asignación Universal por Hijo (AUH)) for Social Protection was adopted by Decree 1602/09. It is a monthly non-contributory allowance, payable for each child under age 18 (no age limit in the case of a disabled child), up to five children.

The PRO.CRE.AR. Fund was created in 2012 to address the housing needs of citizens, taking into account the different family socio-economic conditions. The State has taken two approaches: housing construction projects and public resource mobilization into a mortgage loan programme.

Through this Programme, economic activity is also boosted thanks to the housing construction incentive, which benefits the economy as a whole, not only in terms of production, but also employment and domestic consumption.

The Conectar Igualdad Programme is a digital inclusion policy, established by Decree No. 459/2010, provides every student and teacher in state secondary schools, teacher training institutes and special education schools in the whole country with a netbook. The Programme is managed by an Executive Committee chaired by Mr Diego Bossio, Executive Director of the National Social Security Administration (Administración Nacional de la Seguridad Social (ANSES)).

The Office of the Chief Actuary (OCA) is required by legislation to produce regular actuarial reports assessing the sustainability of the Canada Pension Plan (CPP). The Chief Actuary is solely responsible for the content of the report and for the assumptions used.

The OCA follows a well-documented and clear assumptions development process.