In February 2011, the Japan Pension Service (JPS) launched "Nenkin Net", an internet service for its customers to use personal computers to access their pension information at any time 24 hours a day.

The Mexican Social Security Institute (IMSS), as the largest social security institute in Latin America, services 70 million Mexicans through 6,000 medical units and administrative facilities across the country.

At the initiative of the Management Board of the Mutual Association for the Protection of the Family (Asociación Mutual de Protección Familiar (AMPF)), and as a key element of an accountability strategy, in 2000 work began to develop the Social Report. The aim is to make known the work performed and the main decisions taken within the organization in pursuit of institutional transparency.

By Decree No. 246/11, in December 2011, the national Government implemented a credit programme for retirees and pensioners called ARGENTA. This allows seniors to obtain loans that are repaid in 12, 24 or 40 instalments at the lowest market rates: the Total Annual Effective Financial Cost ranges from 31 to 35 per cent according to the number of instalments.

The National Strategy for Reinforcing Good Personal Treatment at the Mexican Social Security Institute (Instituto Mexicano del Seguro Social (IMSS)) has been developed to improve service quality perception for institutional service users at IMSS through eight components:

By Act No. 26970 (complementing previous Act 24476), in September 2014, the national Government introduced a new Pension programme to regularize arrears of pension contributions, extending the time-limit under the Pension Regularization Programme introduced in 2005.

The programme is aimed at those who have reached statutory retirement age (65 for men and 60 for women) or who will reach such age during the two years of the Act's validity, providing them with access to pension benefit provided that they satisfy the minimum length of payments (30 years).

Under the process to improve medical services, the Mexican Social Security Institute (Instituto Mexicano del Seguro Social (IMSS)) has designed and implemented the Integrated Health Programmes (PREVENIMSS) strategy, which is based on the use of preventive actions.

With the objective of strengthening its outreach, in 2013 IMSS designed the campaign "Chécate, Mídete, Muévete" (Check, Measure and Move) for the prevention and control of excess weight and obesity, considered to be one of the main public health problems in Mexico.

For more than 20 years, the Employment Injury Insurance scheme for workers has provided cash benefits/compensation. In 2014, BPJS Ketenagakerjaan was mandated to reform its social security system. In order to fulfill that mandate, we proposed the Return to Work Programme to the Indonesian Government as a part of social security reform that provides a holistic approach.

In order to achieve service excellence, BPJS Ketenagakerjaan developed a new service blue print putting prime concern on three aspects: People, Process, Physical Evidence.

The institutional reform in 2014 had transformed BPJS Ketenagakerjaan into a new non-profit public entity which is directly responsible to the President of Republic of Indonesia. The creation of this new entity has had an enormous impact on its supervisory system, both external and internal, to ensure its transparency and accountability.

As a result of the new governance landscape, BPJS Ketenagakerjaan has been reconstructing its value and governance system toward the vision of good citizenship governance in 2018.

The social security administrator, as mandated in the Law, must provide a single identity number to its members. As part of the social security reform processes in Indonesia, BPJS Ketenagakerjaan initiated a project to integrate its whole administration system with the National ID administered by the Home Affairs Ministry (which was recently reformed in the agenda of national public administration).

The investment philosophy of BPJS Ketenagakerjaan is to manage and develop the fund optimally by considering aspects of liquidity, solvency, prudence, security of the fund and adequate return. The investment philosophy is implemented by the following principles:
 

It is well known how to manage our regulations, standards, and working guidelines, but:

How do we manage knowledge that is not captured in typical documentary form, but which we systematically need to perform our work?

How do we manage our notebook of “useful facts” which we use for our work?

How do we ensure maximum access to: