According to Law No. 5510 (Social insurance and Universal Health Insurance Law) some short- and long-term ınsurance benefits and similar payments, called 'Personal payments’ are paid through the beneficiaries' ID number on the 8th-14th days of a month. If someone who has payments sent to the bank misses these pre-determined days, the benefits are sent back to the SSI’s accounts. This process is repeated every month until the individual receives the payment.

Temporary Incapacity Allowance Programme (e-Payment) is a software which the Turkish Social Security Institution put into operation in July 2012 especially for insured persons who have a service contract with one or more employers. In August 2015, it was upgraded to also include the self-employed.

This programme:

In 2012, the Swedish government allotted resources for early intervention for a restricted amount of new job-seekers. The requirement was that the Public Employment Service (PES) used a profiling instrument which could objectively select individuals with a high risk of long-term unemployment. Not everyone could come into question and resources should be targeted to those with the highest risk, independent of geographical location. The independence of geographical location entails an important difficulty in allocation of interventions at the local level.

The integration of student certificates to the Health Benefits Rights Programme (SPAS) involves the electronic flow of data between the Turkish Social Security Institution (SSI) and both the Higher Education Institution (YÖK) and the National Education Ministry (MEB) on up-to-date student certificates.

The groundwork to develop the software started at the beginning of 2013, and finished at the end of 2013, but the entire project was completed in February 2014 and the flow of data on student certificates began electronically.

Provision 18 of the Social Insurance and Universal Health Insurance Law (Code Number 5510) states that temporary incapacity allowances may be paid by employers by deducting the amount from their premium (contribution) payments.

The programme implements the deduction between the Turkish Social Security Institution and employers who signed a specific protocol with the SSI on the acceptance of the automatic deduction via e-payment (for the Temporary Incapacity Allowances) programme.

The general public in Sweden has little interest in the social security system and many times incorrect expectations of how much they will receive in benefits. But at the same time most people are positive about having a general social welfare system. The Swedish Social Insurance Agency’s communication strategy was created to remind the general public of just that and to connect the Agency with those positive feelings by showing how the agency embodies that idea of social security in a modern way.

The premium pension system has one of the world's most powerful discount models, giving pension savers the opportunity to save in UCITS-funds with substantially lower fund fees. This gives our pension savers an average 15-20% higher premium pension.

In 2015, the fund companies took out approximately 6.2 billion SEK in fees from our funds' shares. 4.2 billion SEK (67%) was paid back to the Swedish Pensions Agency and will be distributed back to the pension savers.

To enable the freedom of movement on the unified labour market of the EU, the Croatian Pension Insurance Institution (CPII) allows users to request and receive through the website (www.mirovinsko.hr) an electronic record (ERPS) of the data recorded in the CPII electronic database (information on the insuree's employment status).

Spinal injuries (paraplegic/tetraplegic patients) and/or traumatic brain injuries (cranial/brain trauma) confront not only the injured individual but also the family members, the service providers involved and the SUVA with great challenges.

The Croatian Pension Insurance Institute (CPII) receives the death data for Croatian pension beneficiaries residing abroad on the principle of delivered Life Certificates and letters received from the competent foreign pension institutions. That way, CPII receives the beneficiaries' death data after a certain delay thereby causing possible undue payments of pension amounts.

The extensive mailing of the Orange Envelope, the annual statement regarding the public pension system, to all pension savers, creates during one month a season for pension information.

The Orange Envelope is very well known. It shows the importance of working longer and it is a great platform to make pension savers, either via digital channels or through the Pension Agency's customer service, to get help to understand the full pension and to explain which behaviours lead to a higher or lower pension.

The Standard for Pension Projections aims to help the Swedish pension insurance industry serve its clients better.

The Standard provides a tool for consistent projections across the industry. Two guiding principles have driven the Standard:

We have developed three basic life situations for our customers: Save for retirement, Plan your retirement and Live with your pension. To think and plan for these situations helps us to provide better targeted information to our customers, develop the services they need and want, and also provides a natural starting point for our long-term planning. Our communication is also tailored to target groups within the framework of the respective life situations.

Over the past several years the National Sickness and Invalidity Insurance Institution (Institut national d’assurance maladie-invalidité (INAMI)) has been developing an active policy of occupational reintegration for persons receiving benefits under the invalidity insurance scheme.

The Message Manual is a brochure, in both printed and digital format, where the majority, and the most important, of our messages to pensioners and pension savers are expressed in a simple way. The manual is a support for all who have direct customer contact, so we can ensure that our messages are common and uniform. The preparation process of the Message Manual is also an easy and practical way to agree internally on what messages we wish to communicate externally.

The Orange Report - The Annual Report of the Swedish Pension System - is a means of spreading and presenting information and knowledge about how the Swedish public pension system works and performs.

The Orange Report combines common accounting principles and a specially developed method to be able to present the financial development of a public (and essentially pay-as-you-go financed) pension scheme.

The target groups for this system level information are: government, politicians, policy analysts, media and researchers.

Kela operates a total of 40 different benefit schemes. Clients file claims through a variety of channels. Additional documentation is often required to supplement a claim for benefit. We receive several million such documents on paper each year. 

Kela's strategy is to develop further our self-service offerings for clients. With the increase in online service, the amount of mail we send out has decreased significantly. Sixty percent of all claims are filed over the internet.

From 1 January 2014 the Croatian Pension Insurance Institute (CPII) introduced the electronic service Lana mirovinsko, as a web application for registration in its central database (e-applications).