In December 2009, ZUS customer service standards and procedures were elaborated, together with their implementation timetable. Those standards and procedures were refined in subsequent years.

Co-operation and networking across institutions is an essential factor in successful occupational reinsertion. The customer (always an accident victim in the context of what follows) should be able to benefit from as comprehensive a service as possible from social insurance institutions.

On the basis of enquiries by German and Swiss accident insurers that began in 2011 it had become clear that tampering with safety devices on machines in factories had become very widespread. A study carried out by the German Statutory Accident Insurance (DGUV) showed that 37 per cent of safety devices on metalworking machines had been tampered with. Safety devices that have been tampered with significantly increase the risk of using machinery and lead to severe occupational accidents with their attendant suffering and high costs.

With its Rehabilitation 3.0 concept the VBG is systematically implementing the targets set by the UN Convention on the Rights of Persons with Disabilities - such as full and effective integration and respect for self-determination. Rehabilitation 3.0 comprises:

Employees exposed to occupational noise in Switzerland are regularly examined under the SUVA "audiomobile" programme.

Any findings that are outside limits are routinely recorded in audiograms. These are then transferred to ENT specialists for examination.

The results of the NLST (National Lung Screening Trial) study showed that the use of Low Dose Spiral Computer Tomography with persons with a significantly increased risk of lung cancer can reduce the mortality risk by identifying lung cancer at an earlier stage than the use of conventional X-rays. At the end of 2011 the SUVA decided to offer this possibility on a voluntary basis to those of its insured members who had been exposed to asbestos and had a similar risk of developing lung cancer. The programme started in 2012.

In October 2013, Jersey's Social Security Department launched JobsFest, an initiative designed to get long term unemployed jobseekers back to work at a time of year when unemployment peaks and there are fewer job vacancies.
 

JobsFest produced the following amazing headline results:
 

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The Department of Social Security (DSS) in Malta falls under the responsibility of the Ministry for the Family and Social Solidarity (MFSS).  The DSS has continuously strived to find new ways to simplify and streamline its operations to offer a better service level to its customers.

Over 270 million occupational accidents happen each year. These cause high costs and losses in work time. An active therapy management approach is therefore important The Weller system offers a comprehensive model for accident insurer case handlers. The Weller guide contains 170 principal diagnoses with over 450 diagnosis templates ordered by degree of seriousness. ? There are standard prognoses for the length of time a person will be unable to work for each injury type This takes account of the type of activity.

The web page "Safety and Work" (www.safety-work.org) - developed as part of the working programme for small and medium-sized enterprises of the ISSA’s Special Commission on Prevention - is currently operated and maintained by 21 international partners from seven different countries under the auspices of the BGN. It has been online since 2011 and is available in German, English, French, Italian and Spanish. The partners involved are from non-commercial organisations such as, for example, statutory insurers, employer and employee organisations and welfare organisations.

The Social Security Institution (ZUS) employs certifying physicians (1st instance) and physicians who are members of medical committees (2nd instance) who issue certificates stating incapacity for work in order to determine the right to social security benefits and who control the correctness of issued medical certifications of work incapacity. These physicians specialize in different fields of medicine as Poland has no specialization in medical certification and all postgraduate courses have no single curriculum.

The economic benefit of rehabilitation was examined in a study. Improvements in fitness for work two years after an accident revealed an average net benefit of CHF 534,000 per case and an average cost-benefit ratio of 1:15.5. This means that one franc of rehabilitation costs yields 15.5 francs in pension benefit savings The effects of occupational rehabilitation measures was all the greater the earlier these were carried out. They were also greater in SUVA clinics than in non-SUVA clinics.