The Standard for Pension Projections aims to help the Swedish pension insurance industry serve its clients better.

The Standard provides a tool for consistent projections across the industry. Two guiding principles have driven the Standard:

We have developed three basic life situations for our customers: Save for retirement, Plan your retirement and Live with your pension. To think and plan for these situations helps us to provide better targeted information to our customers, develop the services they need and want, and also provides a natural starting point for our long-term planning. Our communication is also tailored to target groups within the framework of the respective life situations.

Over the past several years the National Sickness and Invalidity Insurance Institution (Institut national d’assurance maladie-invalidité (INAMI)) has been developing an active policy of occupational reintegration for persons receiving benefits under the invalidity insurance scheme.

The Message Manual is a brochure, in both printed and digital format, where the majority, and the most important, of our messages to pensioners and pension savers are expressed in a simple way. The manual is a support for all who have direct customer contact, so we can ensure that our messages are common and uniform. The preparation process of the Message Manual is also an easy and practical way to agree internally on what messages we wish to communicate externally.

The Orange Report - The Annual Report of the Swedish Pension System - is a means of spreading and presenting information and knowledge about how the Swedish public pension system works and performs.

The Orange Report combines common accounting principles and a specially developed method to be able to present the financial development of a public (and essentially pay-as-you-go financed) pension scheme.

The target groups for this system level information are: government, politicians, policy analysts, media and researchers.

Kela operates a total of 40 different benefit schemes. Clients file claims through a variety of channels. Additional documentation is often required to supplement a claim for benefit. We receive several million such documents on paper each year. 

Kela's strategy is to develop further our self-service offerings for clients. With the increase in online service, the amount of mail we send out has decreased significantly. Sixty percent of all claims are filed over the internet.

From 1 January 2014 the Croatian Pension Insurance Institute (CPII) introduced the electronic service Lana mirovinsko, as a web application for registration in its central database (e-applications).

In 2012 social security agencies in Germany decided to use the United Nations Convention on the Rights of Persons with Disabilities as a model in their own organization. Social security institutions were to be model employers. Anyone insuring the social risks of people must also take human rights into account. All those working in social security have to live up to these on a daily basis whether they work in prevention, rehabilitation or claims.

There is a growing white collar workforce and more and more employees are falling ill due to unhealthy workloads. An increasingly borderless work life creates difficulties for individuals to set limits on the working day. What one person experiences as an advantage, can feel stressful for another.

In July 2014, Spain´s National Social Security Institute launched the online service platform TU SEGURIDAD SOCIAL (YOUR SOCIAL SECURITY).

The project SA.SI.A is based on the integration of technology into the current security procedures in the corporate sector industry. It starts from the experience of Si.S.Ca. "Active safety on construction sites.", validated as a good practice by the Ministry of Labour in 2013 and awarded a recognition in the ISSA Good Practice Award competition for Europe in 2013. The platform SA.SI.A allows real-time monitoring over all working areas with special attention to the following risks:
 

INAIL, Campania Regional Directorate has funded a series of research which led to the delivery of the software suite ERA.

The Italian Silica Network (NIS), of which INAIL is a founding member, along with other public bodies and associations, has launched a research project to assess silica risk in the following sectors: construction, foundry, stone, construction of tunnels and the manufacture of ceramic tiles. The primary goal was to create a shared "repository" of the more effective technical and organizational choices to mitigate the silica risk.