Digital Inclusion means empowering people through information and communication technologies (ICTs).

Open Government Partnership (05.02.2019) Service delivery is a critical frontier for an open government strategy. Public services are not only a key interface of people’s interaction with government, they also serve as a thermometer that can indicate a citizen’s satisfaction and trust in government.

digital.govt.nz (18.12.2017) In December 2016, 4 agencies launched SmartStart, the first-ever government ‘life event’ project — a new approach where government services are based on key events in people’s lives, rather than how government agencies are set up.

Impact Insurance (dec 2017) Since May 2017, the ILO´s Impact Insurance Facility has been working in partnership with the National Health Insurance Authority (NHIA) in Ghana. The project aims to expand population coverage of the National Health Insurance Scheme by designing a simplified user-friendly digital renewal process.

 The Economic Times (28.09.2017)  Government has saved Rs 58,000 crore through the Direct Benefit Transfer (DBT) scheme used in various subsidy programmes, Union Minister Ravi Shankar Prasad said today. The electronics and IT minister said the government is utilising digital technology to bring about changes that benefit poor and underprivileged.