Digital inclusion

EU: Study on poverty and income inequality in the context of the digital transformation

Submitted by pmassetti on

ceps.eu (13.05.2024) As European labour markets become increasingly digitalised, concerns about inequality and poverty are increasing. This study, completed for the European Commission, seeks to investigate these concerns further. Part A focuses on how prepared EU Member States are to manage the digital transformation in a socially fair manner. It develops 27 country fiches assessing the current and future prospects of each EU Member State.

Regions / Country
Europe
Global challenges
Topics
Information and communication technology
Digital inclusion
Service quality
Document Type

China’s population: Beijing urged to build digitally inclusive society, as it seeks insights into technical skills of its elderly

Submitted by pmassetti on

South China Morning Post (03.01.2024) Questions for people aged 60 and above were added to a survey on population changes and the labour force, including their ability to use a smartphone. A demographer urged China, one of the world’s fastest ageing countries, to ‘build a digitally inclusive society’, while firms were asked to produce age-friendly products

Regions / Country
china
Global challenges
Topics
Old-age pensions
Digital inclusion
Document Type

US: Mixed-Methods Study to Understand Public Use of Social Security's Online Platform

Submitted by pmassetti on

ssa.gov (Social Security Bulletin, Vol. 83 No. 4, 2023) Since 2012, the Social Security Administration has offered online my Social Security accounts to provide a key informational resource to the public. Yet the number of my Social Security accountholders remains lower than the agency had hoped for. We conducted a mixed-methods study involving quantitative analysis of survey data and qualitative analysis of personal interviews to examine potential barriers to my Social Security access and to evaluate account users' experiences.

Regions / Country
United States
Global challenges
Topics
Digital inclusion
E-services
Document Type

Digital Financial Inclusion In Practice: Haiti Brief

Submitted by pmassetti on

World Food Programme (19.10.2023) When crises hit, delivering government assistance through digital payments can help lay the foundations for greater financial resilience and women’s economic empowerment. In Haiti, WFP’s work has centred around building Digital Public Infrastructure for more inclusive and adaptative Social Protection.

Regions / Country
haiti
Topics
Digital inclusion
Document Type

Cash Transfers and Digital Financial Inclusion: Regional evidence from the Asia-Pacific region, with a focus on Bangladesh, Cambodia, and Nepal.

Submitted by pmassetti on

 World Food Programme (Feb 2023) The study examines the barriers and opportunities to strengthening digital financial inclusion for cash transfer recipients in the Asia-Pacific region, with a focus on Bangladesh, Cambodia and Nepal. Specifically, it maps the existing evidence on the landscape of digital financial inclusion and cash transfer programmes in the region, and explores the perspectives and experiences of cash transfer recipients in receiving digital cash transfers.

Regions / Country
Asia
Topics
Digital inclusion
Cash transfers
Document Type

Social services in Europe: Adapting to a new reality

Submitted by pmassetti on

Eurofound (16.08.2023) This report addresses the impact of the COVID-19 crisis on social services in the EU. While the pandemic negatively affected social services, it nevertheless provided lessons on how to adapt them in response to new challenges and social risks. One lesson, for instance, is that policies should be developed to make better use of digitalisation in the sector, to improve access to new technologies and training for both workers and services’ target groups.

Regions / Country
Europe
Global challenges
Topics
Digital inclusion
Social assistance
Digital Economy Topical Cluster
Service delivery
Document Type

User friendly Website of the Social Security Agency in the US

Submitted by lfrota on

The Social Security Administration (SSA) in the United States of America launched its redesigned website, ssa.gov. The new site leveraged human-centered design concepts to build out self-service capabilities and improve accessibility. SSA analyzed customer data and conducted user research to inform where the gaps were, test designs and implement iterative changes on the site.

Regions / Country
United States
Topics
Old-age pensions
Survivors
Innovation capacity
Digital inclusion
E-services
Client
Document Type

Cash Transfers and Digital Financial Inclusion: Regional evidence from the Asia-Pacific region, with a focus on Bangladesh, Cambodia, and Nepal

Submitted by pmassetti on

World Food Programme (27.02.2023) The study examines the barriers and opportunities to strengthening digital financial inclusion for cash transfer recipients in the Asia-Pacific region, with a focus on Bangladesh, Cambodia and Nepal. Specifically, it maps the existing evidence on the landscape of digital financial inclusion and cash transfer programmes in the region, and explores the perspectives and experiences of cash transfer recipients in receiving digital cash transfers.

Regions / Country
Asia
Topics
Digital inclusion
E-services

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Document Type

Making access to social protection for workers and the self-employed more transparent through information and simplification

Submitted by pmassetti on

European Social Policy Network (ESPN)europa.eu (31.01.2023) “Transparency” of social protection systems is essential for people's awareness of their rights and obligations concerning social protection and enables them to take informed decisions. It requires, in particular, that countries provide full information on social protection schemes, and also that they simplify, wherever needed and to the extent possible, access rules and administrative requirements linked to these schemes.

Regions / Country
european union
Global challenges
Topics
Information and communication technology
Digital inclusion
Service quality
Digital Economy Topical Cluster
Service delivery
Document Type

Closing the digital divide with identity and payment systems

Submitted by pmassetti on

GovInsider (12.08.2022) Reliable, well designed digital ID and payment systems can be an important social and economic leveller. But governments must be inclusive and citizen-centric in rolling them out, according to the World Bank.

Global challenges
Topics
Digital inclusion
Digital Economy Topical Cluster
Societal Impact
Document Type