The benefits are delivered on time and accurately.

The competent institutions ensure that benefits are adequate and provide an appropriate income to jobseekers, permitting active job-searches while avoiding unemployment traps (i.e. lack of financial gain in the case of the return to work).

The competent institutions ensure that jobseekers receive a replacement income. This provides security during transition between jobs and facilitates reintegration into the workforce. At a macro level, financial support acts as a counter-cyclical instrument in maintaining stability and demand during economic downturn.

The specific guidelines in this section are:

To ensure the rapid return to work, the competent institutions ensure effective cooperation with, and offer quality services to, employers.

The competent institutions inform and advise jobseekers about the services that are best adapted to their profile, career ambitions and needs.

The competent institutions support the professionalization of the function of job counsellors and case managers in line with the needs of the various clientele.

The competent institutions develop specific approaches to increase labour participation by vulnerable populations.

To facilitate the professional reintegration of unemployed persons, the institution develops a profile of jobseekers’ qualifications and both hard and soft skills, to determine their needs and to guide them towards the services and programmes best adapted to their situation.

The competent institutions profile, inform, advise and guide jobseekers in their search for employment. They collaborate with employers and provide them with quality service to achieve this.

The specific guidelines in this section are:

The institution facilitates access to benefits and services by simplifying administrative formalities, better coordinating with other institutions and developing a clear multi-channel strategy.