Guideline 24. Granting benefits on time and accurately

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The benefits are delivered on time and accurately.

Guideline code
PSE_02900
Mechanism
Mechanism
  • The management should set service standards concerning:
    • The processing times for unemployment benefit claims;
    • The regularity of benefit payments;
    • The quality of decisions made;
    • Ease of access to benefits;
    • The eventual cost of access to benefits for insured persons;
    • Information for insured persons about their benefit rights.
Parent
E. Benefits
Structure
Structure
  • The management should take the necessary measures to deliver benefits and provisions on time and accurately.

Tags

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Guideline 24. Granting benefits on time and accurately
Type
Guideline_1
Weight
33