Digitalisation of social protection | Eurofound
This report focuses on the digitalisation of front- and back-office processes in monetary social benefits. In 10 EU Member States and Norway, a digital application is possible for all, or all but one, of the nine benefits investigated. In at least five Member States, paper applications have been discontinued for some of the benefits. The automation of benefits, which removes the need to apply and prevents non-take-up, is most common for child benefits. Digitalisation is often applied to identify overpayments, but rarely to detect cases of non-take-up.
Regions / Country
european union
Global challenges
Topics
E-services
Technological transition
Document Type