A Slippery Slope : The Opportunities and Risks of Digital Approaches and Technology in Social Protection Systems
worldbank.org (31.01.2025) Advances in technology have the potential to enhance social protection services delivery but come with risks, such as data privacy concerns, exclusion, and biases. To use digital technologies effectively, strong frameworks, infrastructure, and capacity are essential. Without these, technology may inadvertently harm rather than benefit the intended populations. Technology can improve access, outreach, training, monitoring, and secure payments, among others, but risks must be managed by clearly defining roles and responsibilities among stakeholders.
Global challenges
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Technological transition
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