Service quality

Smart Africa

Submitted by rruggia on

SMART Africa is a bold and innovative commitment from African Heads of State and Government to accelerate sustainable socioeconomic development on the continent, ushering Africa into a knowledge economy through affordable access to Broadband and usage of Information and Communications Technologies.

Regions / Country
Africa
Topics
Information and communication technology
Digital Economy Topical Cluster
Digital Platforms
Economic impact
Labour market
Societal Impact
Document Type

Receta Electrónica del Sistema Nacional de Salud

Submitted by rruggia on

Receta Electrónica del Sistema Nacional de Salud Decálogo de protección de datos para el personal sanitario y administrativo La receta médica es el documento normalizado por el cual los profesionales legalmente facultados prescriben los medicamentos o productos sanitarios al paciente para su dispensación.

Regions / Country
spain
Topics
Health
Information and communication technology
Document Type

UK: Government approves phased implementation of pensions dashboard

Submitted by pmassetti on

The government has approved a phased introduction of the pensions dashboard, advising that pension schemes need to start preparing now in order to hit a three to four year delivery timeline.

Regions / Country
united kingdom
Topics
Pensions
Service quality
Document Type

How Mobile Money Continues To Boom In Africa

Submitted by rruggia on

The tie-up of Kenya's mobile sensation M-Pesa with PayPal and Western Union, coupled with the joint venture between two of the largest cellular operators – MTN and Orange – for a mobile wallet that operates across networks have capped a year that has seen significant developments in Africa's already blooming mobile payments market.

Regions / Country
Africa
Topics
Information and communication technology
Extension of coverage
Document Type

Let's Rethink Open Government to Deliver Public Services

Submitted by pmassetti on

Open Government Partnership (05.02.2019) Service delivery is a critical frontier for an open government strategy. Public services are not only a key interface of people’s interaction with government, they also serve as a thermometer that can indicate a citizen’s satisfaction and trust in government.

Global challenges
Topics
Service delivery
Document Type

Rwanda Social Security Board (RSSB) strengthens quality service, increases contributions and enhances social protection programs

Submitted by dfabbri on

The New Times (04.03.2019) For many years now, Rwanda has implemented well-designed social security policies that have contributed to better livelihoods, provided protection, engendered confidence and commitment at work, and spurred community and economic growth. As incomes and the tax base increase, it is easier for the government to generate revenue and invest in social welfare programs that benefit the less fortunate.

Regions / Country
rwanda
Global challenges
Topics
Contribution collection and compliance
Document Type

Trust Services and Electronic identification (eID) | Digital Single Market (EU)

Submitted by rruggia on

The Regulation (EU) N°910/2014 on electronic identification and trust services for electronic transactions in the internal market (eIDAS Regulation) adopted by the co-legislators on 23 July 2014 is a milestone to provide a predictable regulatory environment to enable secure and seamless electronic interactions between businesses, citizens and public authorities.

Electronic identification (eID) and electronic Trust Services (eTS) are key enablers for secure cross-border electronic transactions and central building blocks of the Digital Single Market.

Regions / Country
Europe
european union
Global challenges
Topics
Information and communication technology
Security
Service quality
Document Type