europa.eu (21.08.2023) A new toolkit from the European Network of Public Employment Services (PES Network) provides a practical guide, with concrete examples, for how PES can use more customer-centred approaches in the delivery of their services.
ILO Working paper 87 (Feb 2023) Human-centered social security administrations keep the human dimension in control of decision-making. This is made possible through the insight to be gained from digital data-driven innovation in policy and governance and managerial reforms. Moreover, there are risks associated with collecting and analysing people’s digital data analysed and using it to further automate business processes. Human centricity is examined in this paper, through a human + machine approach, starting with social policy through to service delivery.
OpenGov Asia (01.12.2020) The pandemic has fundamentally changed lifestyles and thought processes across the world. There is a paradigm shift in the way people now interact with each other. With social distancing becoming the new norm, citizens are increasingly becoming dependent on technology to communicate and interact among themselves. In order to help public sector utilise digital applications and APIs to enhance service delivery and get digital transformation right, OpenGov Asia hosted an OpenGovLive!
worldbank (2020) The Sourcebook synthesizes real-world experiences and lessons learned of social protection delivery systems from around the world, with a particular focus on social and labor benefits and services. It takes a practical approach, seeking to address concrete “how-to” questions, including: How do countries deliver social protection benefits and services? How do they do so effectively and efficiently? How do they ensure dynamic inclusion, especially for the most vulnerable and needy?
Ministry of Economy (28.09.2020) The requirement of the annual Proof of Life (re-registration) of retired civil servants, pensioners and civil political amnesties referred to in Ordinance No. 244 and Normative Instruction No. 45, both of June 15, 2020, is suspended until October 31, 2020.
ilo.org (26.08.2020) A new ILO policy brief shows how public employment services are using technology to increase the help available to people whose jobs have been affected by COVID-19.
Public Pension Agency (28.04.2020) The call center is fully prepared and staffed (remotely) throughout the month of Ramadan to receive all incoming calls, and to deal with them as determined by the nature of the required service throughout the week from Sunday to Thursday from ten in the morning until four in the evening, and from nine in the evening until one in the morning, and on Friday from one in the evening until five in the evening and from nine in the evening until one in the morning.
National Provident Fund (30.03.2020) The Fund has decided to waive renewal certificate submissions for all Pensioners whose certificates were due in March, April, May or June and pay based on the presumption of life. This decision was implemented in light of preventative measures against COVID-19 to discourage our senior members from visiting public open or crowded places. This will be reviewed again in respect of the duration of the public restrictions that are currently in place.
Ministry of Social Development (18.08.2020) We're working hard to make sure clients who are out of the country and are unable to return because of the COVID-19 pandemic are financially supported. When you leave New Zealand temporarily some payments stop straight away, some are paid for up to 28 days, and New Zealand Super and Veteran's Pension is paid for up to 26 weeks. Under a COVID-19 special assistance programme we're able to make your payments until you can return to New Zealand. This programme is currently only available until 20 October 2020.
boliviasegura.gob.bo (15.07.2020) El Decreto 4288 autoriza de manera excepcional y temporal, la ampliación de la vigencia del Carnet de Discapacidad que se encuentren vencidos para las personas con Discapacidad grave y muy grave, para el pago del bono mensual.