The institution establishes data quality assurance mechanisms to guarantee the integrity of the relevant administrative processes.

The institution adopts appropriate measures to facilitate effective registration of difficult-to-cover groups.

The institution simplifies the information requirements and facilitates registration of targeted groups.

The institution establishes a strategy to identify the population groups to be covered either through in-house efforts or in partnerships with external organizations.

Reaching out to difficult-to-cover groups involves identifying and registering populations who may be unfamiliar with government processes.

The specific guidelines in this section are:

• Establishing an identification system
• Simplifying information requirements for registration
• Facilitating the registration process
• Implementing data quality assurance mechanisms

The institution develops a strategy to reach out to groups by taking into account their needs, characteristics and local circumstances.

Communication is key to effective outreach to targeted populations, to provide information on the programmes available and to raise awareness of the benefits of social security for them, their family and their community.

The specific guideline in this section is:

• Establishing a communication strategy to make contact and build trust with population groups that are difficult to cover, including informal-economy workers

The institution establishes an efficient organizational structure adapted to the needs and circumstances of difficult-to-cover groups.

The institution develops adequate information and communication technology (ICT) capacity, including infrastructure, software and a team of professional staff.

The institution sets easy-to-measure standards for the various services it offers to difficult-to-cover groups across its service delivery network.